9/11 Pager Messages

Access Status - Records: Not Complete Cycle: Ended 01.23 NGSS: Ended 00.13 Commitment Met WEB: Ended 22.59 Commitment Met (1

@07:19 ESC/Executive Heads-up 813 272 9207 Join now to discuss Commercial South Medicaid problem. (eom) (2

@07:40 ESC/Executive Daily Status - The Missouri Medicaid onlines are unavailable due to batch problems. No ETR. Next status at 10:am ET. All other onlines were up ontime. (eom) (3

Dave,Please call Bob Butler on his cell phone # 301-452-2134. Julie (4

@08:35 CMC/VZ ECHOS/A SO CICS SUPPORT REPORTED NO CONNECTION FROM XCICPD00 (AOR) TO VIMSLU01(PDVI). SUPPORT ARE INVESTIGATING.STARTING 08:21(813-272-9206)(T1677905)(EOM) (5

@09:03 CMC/VZ ECHOS/A SO VTAM CONNECTION HAVE BEEN RESTORED. XCICPD00 (AOR) TO VIMSLU01(PDVI). SUPPORT ARE STILL INVESTIGATING.(NO IMPACT REPORTED). (T1677905)(EOM) (6

@09:27 ESC/CRT MARCCC NCV (IR#4001321) 813-272-9105 CLIENTS UNABLE TO RELEASE ORDERS IN NOCV-OH. (EOM) (7

@10:00 CMS/GMH 10:00 VZ - N/A "Oneness wins" (

eom) (8

@10:25 ESC/Executive Outage Status - Missouri Medicaid online remains unavailable. Alternate online available with limited functionality. Impact primarily to state employees, not end users. No ETR. Next status at

14:00 ET. (eom) (9

@10:30 CMC/VZ LIVEWIRE GATEWAY. RICHMOND

VA, VERY SLOW RESPONSE IN LIVEWIRE GATEWAY ADDRESS VALIDATION. SLOW RESPONSE CLEARED ON ITS OWN. (T4001366)(EOM) (10

@1

0:35 ESC/CRT WENOSC DOS (IR#4001377) 813-272-9206 reported multiple positions are unable to receive calls. (EOM) (11

@10:58 ESC/Executive Emergency Bridge 813 273 0379 pc2675# Please join immediately regarding emergency planning. (eom) (12

@10:55 ESC/CRT MARCCC NCV (IR#4001321) CLIENTS CAN RELEASE ORDERS IN NOCV-OH. DBA UPDATED IDES TABLE. Resolved. No outage (E

OM) (13

@11:09 ESC/CRT EVTCCC CC3 (IR#4001398) 813-272-9203 NOT GETTING ANY BILLING INFO BACK VIA CC3. (EOM) (14

@11:28 ESC/Exec Status - Due to current situation, the following steps taken: 1-Chg Moratorium in place. 2-Onlines up and available. 3-VIPS on heightened alert. 4-Req. to limit voice/data communications to business critical only has bee

n se

@12:05 ESC/CRT EVTCCC CC3 (IR#4001398) EDA10 AND EVERETTBILL PROCESSES SUCCESSFULLY RECYCLED. BILLING INFO NOW AVAILABLE VIA IVRU. Resolved. No outage (EOM) (16

@12:16 ESC/CRT CMCSAN SGL (IR#4001423) 813-272-9307 TPA LSM PRIMARY FAILED OVER TO SECONDAY. (EOM) (17

@12:31 ESC/CRT CMCSAN SGL (IR#4001423) TPA LSM PRIMARY FAILED OVER TO SECONDAY WAS SUCCESSFULL AND NO CUSTOMER IMPACT WAS ENCOUNTER. Resolved. No outage (EOM) (18

@12:40 ESC/CRT WENOSC DOS (IR#4001404) DMS200 WAS ABLE TO RECOVER MAJORITY OF THE POSITONS BY RECYCLING REX SOFTWARE ON TMS1, CO TURNED DOWN TPC50 10/29 TMS2 A1 PAIR. No outage SUPPORT STILL INVESTIGATING.(EOM) (19

@12:40 ESC/CRT WENOSC DOS (IR#4001404) DMS200 WAS ABLE TO RECOVER MAJORITY OF THE POSITONS BY RECYCLING REX SOFTWARE ON TMS1, CO TURNED DOWN TPC50 10/29 TMS2 A1 PAIR. No outage SUPPORT STILL INVESTIGATING.(EOM) (20

@12:42 ESC/Executive Emergency Bridge 813-273-0379 pc2675 (join @ 13:00 ET) Update regarding emergency communications. (eom) (21

@12:59 ESC/CRT AFNCSO AVS (IR#4001445) 813-272-9104 Agents unable to submit 800 and calling card numbers in AMS (EOM) (22

@13:10 ESC/CRT WENOSC DOS (IR#4001404) DMS200 WAS ABLE TO RECO

VER MAJORITY OF THE POSITONS BY RECYCLING REX SOFTWARE ON TMS1, CO TURNED DOWN TPC50 10/29 TMS2 A1 PAIR. No outage SUPPORT STILL INVESTIGATING.(EOM) (23

@13:10 ESC/CRT WENOSC DOS (IR#4001404) DMS200 WAS ABLE TO RECOVER MAJORITY OF THE POSITONS BY RECYCLING REX SOFTWARE ON TMS1, CO TURNED DOWN TPC50 10/29 TMS2 A1 PAIR. No outage SUPPORT STILL INVESTIGATING.(EOM) (24

@13:17 ESC/Executive Emergency Bridge 301-217-5954 (join @ 13:30

ET) Update regarding emergency communications. (eom) (25

@13:45 ESC/CRT AFNCSO AVS (IR#4001445) NMS logged in to server as admin and connection became available. Service restored. Non-Outage Resolved. (EOM) (26

Access FYI - Cycle Started 15.13 SEP 11, 2001 (27

@15:11 CMC/VZ Service Express Charelston WVA, Richmond VA BSG reports pipes error in the application. start time 14:58 813-272-9201. Pipes sup

port is aware of the issue and investigating. (T1678205)(EOM) (28

@15:21 ESC/Executive Outage Status - Missouri Medicaid - data exception problem resolved; processing continues, onlines available with partial functionality. Final status to follow after batch is completed. (eom) (29

@15:23 CMC/VZ Service Express Charelston WVA, Richmond VA CICS restored connection to PIPES. Duration 14:55-15:09 (T1678205)(EOM) (30

@15:46 ESC/Executive Emergency Bridge 301-217-5954 (join @ 16:00 ET) Join for update regarding emergency

situation. (eom) (31

@16:32 ESC/NOCV AWARENESS 813-272-9304 PLEASE JOIN BRIDGE AT 16:45 FOR DISCUSSION ON KEEPING FORT WAYNE DATABASE AVAILABLE THROUGH THE NIGHT. (EOM) (32

Access FYI - Will Process 23,511,700 records tonight. (33

@17:41 ESC/CRT FLACCC BLC (IR#4001653) SLOW RESPONSE CLEARED IN RETAIL COFEE BILLING. FLS RECYCLED PACKAGES ON RCTTSP05. Outage Duration: 17:00 - 17:11 Resolved. < 1. RPO (EOM) (34

@18:35 ESC/Executive Outage Status - Missouri Medicaid - Batch job Bmx3000 abended, job has been restarted.There are 66 jobs remaining in Monday nights processing. Application is scheduled to be completed by 22:30 et. Next Status at 20:45 e

ion scheduled to be completed bu 22:30 et. Next status at 20:45 et (eom) (eom) (36

@19:37 ESC/CRT HONBSC SRO (IR#4001679) Server failed over from dlscsp03 to dlscsp04. Support manually failed back to server dlscsp03 and is toubleshooting issue offline. Resolved. No outage. RPO (EOM) (37

@20:55 ESC/Executive Outage Status - Missouri Medicaid - Batch job Bmx4000 jobs are running. The application has been running smoothly since last update.There are 48 jobs left to process. Application is scheduled to be completed by 22:30 et

ation scheduled to be completed bu 22:30 et. Next status at 20:45 et (eom) (eom) (39

@20:48 ESC/EXEC EMERGENCY BRIDGE - JOIN BRIDGE 301 217-5954 @ 21:45 ET. MAJOR ISSUE WITH THE MANHATTAN MLT TESTING (EOM) (40

@21:12 esc/(f deb psc) Dave Johnson call 813 978-2804 concerning the an issue with Manhattan Mlt testing (eom) (41

@21:39 esc/(f deb psc) Dave Johnson join 301-217-5954 for 22:30 et update on Manhattan (eom) (42