9/11 Pager Messages

1) New CSC/Code1: Potential Market Impact, Crisis Manager Mark Barnhart, Customer Conference Bridge number is 4-5488 or 866-581-1150, id:9111. (HJH 09:02)

To FBRS RMT & Cri

t Personnel: It's been reported that a plane has struck the upper levels of a WTC tower in NYC. Fire and smoke in the area. No other details available now. NY personnel should follow instructions of local authorities rega

3) New-CSC/7777: Due to plane crash at the World Trade Center in New York, New York Order room and OTC have evacuated 200 Liberty. Market Open has been delayed. Updates to f

ollow. (HJH 09:17)

To FBRS rmt and Crit personnel: 200 Liberty is being evacutated. Those i

n the area should meet at the Winter Garden. Our plan is to meet there and 6-8 people accompany NFS to Comdisco and the balance to work from home. NFS contact is R

5) NY people evacuating should go to the boat basin (towards the water from the building) because the Winter Garden is inaccessible at this time. Point of ontact is NFS' Ron Panzarella. JMargie 617 563-8308

6) Upd-CSC/7777: NY Update. Due to the disaster in New York, the NYSE will be closed today. Updates to follow. (HJH 09:44)

7) Upd-CSC/7777: WTC in Boston and 100 Summer St are closed as a precaution. National Master Console has been re-routed to Merrimack. Updates to follow. (KRC 10:21)

8) Upd-CSC/7777: NY update: Nasdaq, AMEX, NYSE, Options, and US Treasury are closed for the day. Toronto and London markets remain open. Updates to follow. (KRC 10:40)

9) Upd-CSC/7777: NY update. All non-essential Fidelity employees are being sent home for the day. Updates to follow. (KRC 10:52)

10) Upd-CSC/7777: **CORRECTION**. Only the Boston and New York non essential employees have been sent home. Updates to follow. (FCM 11:06)

11) Upd: CSC/7777: Multiple IC branches have closed for the day @ manager discretion &

calls will be routed to phone centers. The FBSI war room is operational. All changes have been canceled for the next 72 hours. Upd to follow (FCM 13:00)

12) Upd-CSC/7777: Detailed review of all prod apps conducted to determine which cycles will process tonight. For further info, contact Mark Barnhart, FISC Crisis Mgr, at 972-584-5152 or page 800-skytel2 1986962. Upd to follow (FCM 15:09)

13) Upd-CSC/7777: At approximately 17:45 ET, we will provide an update on which systems will be running this evening (and which will not). For updates, please join the customer bridge at 4-5488 or 866-581-1150 ID 9111.(FCM 17:40)

Upd-CSC/7777: American stock markets will be closed tomorrow. Customer bridge will have limited ports due to national impact of WTC/DC crashes. If you need update & can't join bridge, please try after few minutes. Next Quad @ 9pm ET(

FCM)

15) New-CSC/7777: A change tkt has been installed which will prevent entry of market orders via retail electronic channels including Web, Fox+, Wireless & FAST. Reps have been informed of this change. Update at change of status. (KRC 20:30)

16) Upd-CSC/7777: NY Update. No change in status at this time. Next page will go out at change of status or 7am ET. Anyone looking for updates please call customer bridge at 4-5488 or (866) 581-1150 ID#9111. (FCM 21:12)

To FBRS Crit Pers & RMT: Status as of 21:20. All Fidelity buildings open tomorrow except NYC. All "non-NY" employees should report as usual to work. Designated NY pers. report to Comdisco in NJ & balance work from home or contact mgr

. A