9/11 Pager Messages

To FBRS RMT & Crit Personnel: It's been reported that a plane has struck the upper levels of a WTC tower in NYC. Fire and smoke in the area. No other details available now.

NY personnel should follow instructions of local authorities rega

Please join the new FBSI Tech Bridge at 1-866-800-0191 ID - 26331

New-CSC/7777: Due to plane crash at the World Trade Center in New York, New York Order room and OTC have evacuated 200 Liberty. Market Open has been delayed. Updates to follow. (HJH 09:17)

To FBRS rmt and Crit personnel: 200 Liberty is being evacutated. Those in the area should meet at the Winter Garden. Our plan is to meet there and 6-8 people accompany NFS to Comdisc

o and the balance to work from home. NFS contact is R

NY people evacuating should go to the boat basin (towards the water from the building) because the Winter G

arden is inaccessible at this time. Point of ontact is NFS' Ron Panzarella. JMargie 617 563-8308

Upd-CSC/7777: NY Update. Due to the disaster in New York, the NYSE will be closed today. Updates to follow. (HJH 09:44)

Upd-CSC/7777: WTC in Boston and 100 Summer St are closed as a precaution. National Master Console has been re-routed to Merrimack. Updates to follow. (KRC 10:21)

Upd-CSC/7777: NY update: Nasdaq, AMEX, NYSE, Options, and US Treasury are closed for the day. Toronto and London markets remain open. Updates to follow. (KRC 10:40)

Upd-CSC/7777: NY update. All non-essential Fidelity employees are being sent home for the day. Updates to follow. (KRC 10:52)

Upd-CSC/7777: **CORRECTION**. Only the Boston and New York non essential employees have been sent home. Updates to follow. (FCM 11:06)

IOC: TKT 4221367: SEV 1M: FIRSCO: 401K: WIRELESS NETBENEFITS: LOGIN TO ALL NETBENEFITS SERVERS ARE UNAVAILABLE. CONFERENCE CALL IN PROGRESS. UPDATES TO FOLLOW. ZS/IOC.

FYI: DUE TO CALL VOLUME COMING INTO THE IOC, WE HAVE OPENED A PERMANENT CONF CALL. IF YOU HAVE PROBLEMS CALLING INTO THE IOC. PLEASE DIAL INTO 1-888-820-8118 ID 6425 TO REPORT ANY ISSUES. THANK YOU. JEFF/IOC.

IOC: TKT 4221367: SEV 1M: FIRSCO: 401K: WIRELESS NETBENEFITS: NETBENEFITS LOGIN IS NOW AVAILABLE. EMERGENCY CHANGE AND REBOOT TO VERITAS SERVERS DUE TO MARKET BEING CLOSED TODAY. CUST IMPACT 11:25-11:40. NO FURTHER UPDATES. ZS/IOC

Hi Kelley, I can logon OK. My cell # is 617-966-5845. Mike

Upd: CSC/7777: Multiple IC branches have closed for the day @ manager discretion & calls will be routed to phone centers. The FBSI war room is operational. All changes have been canceled for the next 72 hours. Upd to follow (FC

M 13:00)

Upd-CSC/7777: Detailed review of all prod apps conducted to determine which cycles will process tonight. For further info, contact Mark Barnhart, FISC Crisis Mgr, at 972-584-5152 or page 800-

skytel2 1986962. Upd to follow (FCM 15:09)

IOC: TKT 4221980: SEV 1M: ACCOUNT AGGREGATION: FULL VIEW IS UNAVAILABLE ACROSS ALL SITES. ISSUE HAS BEEN ESCULATED TO TPV. UPDATES TO FOLLOW. JG/IOC

You guys disappeared

IOC: TKT 4221980: SEV 1M :*UPDATE* ACCOUNT AGGREGATION: ISSUE WITH FULL VIEW HAS CLEARED. ROOT CAUSE DETEREMINED TO BE A FIREWALL ISSUE AT YODLEE. CUST IMPACT:15:16-16:43. NO FURTHER UPDATES. JG/IOC

Upd-CSC/7777: At approximately 17:45 ET, we will provide an update on which systems will be running this evening (and which will not). For updates, please join the customer bridge at 4-5488 or 8

66-581-1150 ID 9111.(FCM 17:40)

KELLEY, TERI WATKINS IS LOOKING FOR SOME INFO ON THE CHANGE PUT IN TO BLOCK ORDERS. DAVID P. 563-8060.

New-CSC/7777: A change tkt has been installed which will prevent entry of market orders via retail electronic channels including Web, Fox+, Wireless & FAST. Reps have been informed of this change. Update at change of status. (KRC 20:30)

Upd-CSC/7777: NY Update. No change in status at this time. Next page will go out at change of status or 7am ET. Anyone looking for updates please call customer bridge at 4-5488 or (866) 581-1150 ID#9111. (FCM 21:12)

To FBRS Crit Pers & RMT: Status as of 21:20. All Fidelity buildings open tomorrow except NYC. All "non-NY" employees should report as usual to work. Designated NY pers. report to Comdisco in NJ & balance work from home or contact mgr. A