9/11 Pager Messages

To FBRS RMT & Crit Personnel: It's been reported that a plane has struck the upper levels of a WTC tower in NYC. Fire and smoke in the area. No other details available now. NY personnel should follow instructions of local authorities rega

New-CSC/7777: Due to plane crash at the World Trade Center in New York, New York Order room

and OTC have evacuated 200 Liberty. Market Open has been delayed. Updates to follow. (HJH 09:17)

#tbd-1H-WTC NYC Outage: Would one member of all sites, please join the bridge at 1-877-358-8394, ID: 830907? P.Rolanti

To FBRS rmt and Crit personnel: 200 Liberty is being evacutated. Those in the area should meet at the Winter Garden. Our plan is to meet there and 6-8 people acc

ompany NFS to Comdisco and the balance to work from home. NFS contact is R

#tbd-1H-WTC NYC Disaster: Due to two separate plane crashes into the WTC in NYC, 200 Liberty has been evacuated, to Winter Garden, 6-8 people from NFS are going to COMDISCO, NYSE and NYMEX are closed, NASDAQ has a 10AM

ET delayed opening.

NY people evacuating should go to the boat basin (towards the water from the building) because the Winter Garden is inaccessible at this time. Point of ontact is NFS' Ron Panzarella. JMargie 617 563-8

308

Upd-CSC/7777: NY Update. Due to the disaster in New York

, the NYSE will be closed today. Updates to follow. (HJH 09:44)

Let's send all personnel who are not directly involved in critical online or batch jobs home.

To all BCP & Notify as BCP's: 100 summer, 245 summer, WTC-Boston closing access to building only. NYSE and NASDAQ c

losed for day. Updates to follow.Roger/CCP.

Upd-CSC/7777: WTC in Boston and 100 Summer St are closed as a precaution. National Master Console has been re-routed to Merrimack. Updates to follow. (KRC 10:21)

Emergency manager's meeting at 10:30am ET on 18773588394, ID: 830907. P.Rolanti

To FB&RS Recovery Management Team. Please meet in the Cape Conference room on the 10th floor at 245 Summer St. By 10:30AM. Boston buildings are being evacuated and we need to have a coordinated message and plan that includes tomorrow. JM

To all BCP's & Notify as BCP's: All non-essential phone calls should be suspended. Only essential calls only. Roger/CCP

Upd-CSC/7777: NY update: Nasdaq, AMEX, NYSE, Options, and US Treasury are closed for the day. Toronto and London markets remain open. Updates to follow. (KRC 10:40)

T all BCP's & Notify as BCP's: Since all major exhanges have not opened today.All non-essential personnel in Boston and New York may leave their offices. Roger/CCP

I need to talk to you kathy

Upd-CSC/7777: NY update. All non-essential Fidelity employees are being sent home for the day. Updates to follow. (KRC 10:52)

Upd-CSC/7777: **CORRECTION**. Only the Boston and New York non essential employees have been sent home. Updates to follow. (FCM 11:06)

call me kathy

call me kathy

To all BCP's & Notify as BCP's: next scheduled update is at 12:00PM. 1-866-581-1144 ID# 6911. Bridge will rem

ain open in the mean time.Roger/CCP

Pl meet in Nario War Room immediately to discuss data center shutdown. JMargie ST 120-4227.

PLEASE NOTE: All Non-Essential changes are suspended until further notice - even changes that have been approved. Any critical changes that must go in should be escalated to Wendy Jones before proceeding. Any changes planned for the near f

NYC Disaster Update: Please join bridge at 1-8773-358-8394, ID: 830907 at 12:30 ET for update. P.Rolanti

Upd: CSC/7777: Multiple IC branches have closed for the day @ manager discretion & calls will be routed to phone centers. The FBSI war room is operational. All changes have been c

anceled for the next 72 hours. Upd to follow (FCM 13:00)

All changes have been cancelled for the next 72 hrs. If you have a change ticket scheduled during that time, please reschedule your ticket. Updates as I get them. Please contact me with any questions. Wendy

Jones (PIN#2160182)

WTC NYC Update: There will be a 2:30 pm ET conference bridge for updates at 1-877-358-8394, ID: 83

0907? Paul Rolanti

Just looking for an update. - Kathy 781-438-6678

I'm home, logged onto the VPN, Outlook and can be reached at 508 238-0108. Baroud

FB&RS Personnel at Merrimack. 40+ desktops available. George Baroud. 508-238-0108

Upd-CSC/7777: Detailed review of all prod apps conducted to determine which cycles will process tonight. For further info, contact Mark Barnhart, FISC Crisis Mgr, at 972-584-5152 or page 800-skytel2 1986962. U

pd to follow (FCM 15:09)

To the FB&RS RMT:Please join conference call at 3:30PM on 617 392 2444 ID 1672 to discuss current event status. J Margie phone number in MMK is 603-791-5610.

The 5pm update for NYC has been re-scheduled for 6:30pm ET tonight because will have more information av

ailable on market conditions and from NFS. The bridge at 6:30pm will be 1-877-358-8394, ID: 830907. Tx, Paul Rolanti

Jim, please call Bob Clark about contingency planning for QA lab. Thanks, Bob 15489

need dso to approve a pace ticket 432892 for emergency change. Who is around or on duty Joe Barton X3-4291 or Chris Lau X3-4198

Jim or John, please join 1-877-358-8394, ID: 830907. Paul

Upd-CSC/7777: At approximately 17:45 ET, we will provide an update on which systems will be running this evening (and which will not). For updates, please join the customer bridge

at 4-5488 or 866-581-1150 ID 9111.(FCM 17:40)

To FBRS Recov Mgt Team: Please join status bridge at 7:30PM. Bridge number is 617 563-3049 ID 1672. JMargie ST 120-4227.

NYC Update: As of 20:00, 158 seats built in MMK with the NFS image or the CCP image; there will be 520 PCs built by Monday. Ralph Perdomo & COMDISCO are building out 214 desktops in Carlstadt, NJ. Our

IS staff will be onsite by 7AM, NFS is

New-CSC/7777: A change tkt has been installed which will prevent entry of market orders via retail electronic channels including Web, Fox+, Wireless & FAST. Reps have been informed of this change. Update at change of status. (KRC

20:30)

Hard to believe, after all the "dry" runs , it actually happened. Call you when the smoke clears. RAS.