9/11 Pager Messages

NHD#: NHD1060086 Pri: 1 Status: Assigned Group: GVL_OPS Prob: T. Garrett with racf of k8tmg8 cannot sign on to system one. Contact: Gordon Ford Loc:

OST ALERT - All Local, SB and consumer data scheduled to be called in New York today has been pulled out due to the tragedy in New York this morning.

OST 1004 INITIAL: NLS SR crashed #USERS:N/A LOC: NLS SEG:TM START:8:56 DUR:10m. OWNER:OST/AST STATUS: Support in process of bring backup SR.

OST ALERT: ARL site being shut down for the day, due to the issues in ARL.

OST 1004 UPDATE/FINAL: NLS SR crashed #USERS:N/A LOC: NLS SEG:TM START:8:56 DUR:10m. OWNER:OST/AST STATUS: SR backup, Users are logged back in and working without issue.

ALL TM SB and Con

sumer Please put all reps into training. Please stop all OUTBOUND Calling. Any questions please join the main bridge. 675-1001 pc 1001 Rebecca Sexton, OST Manager.

ALL TM SB and Consumer Please put all reps into training. Please stop all OUTBOUND Calling. Any questions please join the main bridge. 675-1001 pc 1001 Rebecca Sexton, OST Manager.

OST ALERT: ALL TM Centers, SB, RES, CONS will be closing for the remainder of the day, Any Questions, please join v

675.1009 pc1009.

OST ALERT: ALL TM Centers, SB, RES, CONS, LOC and PHX IB are closed, CS is still working, Update to be sent on which ones will also close. Any Questions, please join v675.1009 pc1009.

NHD#: NHD1060279 Pri: 1 Status: Assigned Group: GVL_OPS Prob: reps unable to transfer to local | cfs| buinessspeed dial numbers also the 800 will not allow the reps to transfer the call Contact: Joann Rosena Loc: b4/3flr

OST ALERT: ALL TM CENTERS do not shut down your software, just disable the logins.

Due to the nature of issues across the nation, all centers will be closing. All Customer Service and Telemarketing will all be closed. Please join 675-1001 800-952-36

75 PC 1001 with any questions.

NUM 676-321-0911

BEN, CONTRACT RED CROSS IMMEDIATELY. CALL WORK IMMEDIATELY. 676 3210.

BEN, CAL

L RED IMMEDIATELY. CUSTOMER SERVICE WILL REOPEN AT 2 PM YOU WILL NEED TO COME IN. 676 3431

At this time all TM sites will remain closed for the remainder of the day. CS sites will remain open. Updates will be given on the half hour via the main bridge 675-1001 800-952-3675 PC 1

001. JD/NSS

NSS/OST ALERT - The LANDSCAPE II project is still on schedule for tonight in CDR. All Support folks should report to the project bridge at 11:45CDT. A note will be coming out from NSS/OST regarding bridge info, etc. Thx, Brenen

**2nd LVL ALERT** | All media inquires shou

ld be referred to the Public Relations team by calling 1800 644 News and the PR department will immediately return the call. Thanks Rebecca/OST