9/11 Pager Messages

Citicards 09/10/01 VTO hrs 744 Service Lvl: 79.28% Offered: 297,718 Handled: 292,695 ASA: 13.53 HT: 223.00 Forecast: -1.56% Student Loans ASA: 31.46 HT: 293 Forecast: -6.45% Diners ASA: 8.17 HT: 181 Forecast: -21.9%

TR2564347 SQL errors recvd in Student Loans C/S and Collections in both KC and SD from 11:59-1213 cleared without intervention.

13:00 CT /DIVISION: CITI CARDS: ASA= 1.3 , HT= 202.0 , FORECAST= -54.4% SVC LVL: 97.9% VTO HRS: 2194.1 /DINERS: ASA= 3.6 ,HT= 189.9 , FORECAST= -65.8% /STUDENT LOANS:

ASA= 2.7 ,HT= 288.1 , FORECAST= -66.6%