9/11 Pager Messages

OST ALERT - All Local, SB and consumer data scheduled to be called i

n New York today has been pulled out due to the tragedy in New York this morning.

ALL TM SB and Consumer Please put all reps into training. Please stop all OUTBOUND Calling. Any questions please join the main bridge. 675-1001 pc 10

01 Rebecca Sexton, OST Manager.

OST ALERT: ALL TM Centers, SB, RES, CONS will be closing for the remainder of the day, Any Questions, please join v675.1009 pc1009.

OST ALERT: ALL TM Centers, SB, RES, CONS, LOC and PHX IB are closed, CS is still working, Update to be sent on which ones will also close. Any Questions, please join v675.1009 pc1009.

OST ALERT: ALL CENTERS do not shut down your software, just disable the logins.

OST ALERT: ALL TM CENTERS do not shut down your software, just disable the logins.

Due to the nature of issues across the nation, all centers will be closing. All Customer Service and Telemarketing will all be closed. Please join 675-1009 800-952-8406 PC 1009 with any questions.

At this time all TM sites will remain closed for the remainder of the day. CS sites will remain open. Updates will be given on the half hour via the main bridge 675-1001 800-952-3675 PC 1001. JD/NSS

NSS/OST ALERT - The LANDSCAPE II project is still on schedule for tonight in CDR. All Support folks should report to the project bridge at 11:45CDT. A note will be coming out from NSS/OST regarding bridge info, etc. Thx, Brenen

Rosa.Ramos@wcom.com|CLS Routing|TPV Support routed CLS to LTPV due to sales batching from VRU to LTPV. Support is researching on 800-952-8377 pc 1007. TPV Support

alex.rosales@wcom.com|VRU UPDATE|All CS sites will remain routed to LTPV for the rest of the day due to TPV not being able to make outdials on records batched from VRU to LTPV.

**2nd LVL ALERT** | All media inquires should be referred to the Public Relations team by calling 1800 644 News and the PR department will immediately return the call. Thanks Rebecca/OST

Burton, please join bridge v211.5178 pc 294554 to discuss global section increased needed on NLS5-7 t

o prevent further ELM crashes. Thanks, Alyssa OST

Burton | Please join backup bridge 1009 to discuss ELM_BLOCKING changes/ issue. Please join to assist. Thanks OST, Bridge: 1009 vnet: 675-1009 did: -800-952-8549