9/11 Pager Messages

7:00 MST WELCOME TO WSOS SEPT 11TH JB ARL-ATL GRV-HTV NPN-WIC TC AUS-HOU CDR-RFD IOC-SPR CH CSP-DEN MEM-NLS PHX-SRB ALBS-CHAS GOOD LUCK TO ALL!!!

Due to what is going on in Washington and New York at this time, Arlington is into disaster mode. All agents are signed off and applications are closed. NCD/AK

NCD UPDATE: Arlington center will be closed for the rest of the day...NCD

NCD ISSUES: The northeast coast is being affected currently, with everything that is happening in Washington and New York NCD

NationalData.Team@wcom.com|PER REGIONALS, PUT ALL HEADS INTO TRAINING UNTIL FURTHER NOTICE.|

srbocc@wcom.com|Disaster Update|At this time the Arlington center is closed and Huntvalley may soon follow. All voice/data communication in/out of NY is blocked as well as AC 202. OBTM nationwide has been shut down. Volumes across the co

NCD Disaster: Due to the disasters in the Northeast calls have been blocked in Washington DC and New York area. We are getting reports that areas in Northeast have lost service. Please inform you c

ore management. KW/NCD

NCD DISASTER:

The following centers are in Disaster: Niles Springfield Arlington Houston Austin NCD/CW NCD/

Due to the nature of issues across the nation, all centers will be closing. All Customer Service and Telemarketing will all be closed. Please join 675-1001 800-952-3675 PC 1001 with

any questions.

NCD DISASTER: Due to todays state of emergancy MCI is shutting down. NATS is closing the gates. NCD will monitor the cente

rs to make sure they are closed properly. More updates to follow. NCD/CW

NCD DISASTER: At this time we are brining the customer service centers back online. Incomming CSR's are being asked to foll

ow their scheduels. NCD/CW

At this time all TM sites will remain closed for the remainder of the day. CS sites will remain open. Updates will be given on the half hour via the main bridge 675-1001 800-952-3675 PC 1001. JD/NSS

DISASTER: The following centers have reopened and are taking calls: Denver Clovis Greenville Opne in the next 30 min: Houston SGT. Bluff Atlanta NCD/CW

NCD UPDATE: BU ABA PROD AHT --- ---- ---- ----- CL 45% 58% 87% CN 35% 62% 92% S&R 18% 77% 84% SB 68% 62% 90% TM 77% 52% 107% NCD/C

W

NCD DISA

STER The following centers are open at this time: Denver Atlanta Greenville Austin Sgt. Bluff Clovis Niles NCD/CW

NCD UPDATE: All centers are up and running except the following: Arlington Cedar Huntvalley NCD/CW

NCD UPDATE<revised>: All centers are up and running except the following: ARL, PHX, CDR, HTV

NCD/CW

srbocc@wcom.com|Disaster Update|At this time we have all S&R and AST agents signed into and taking Universal calls. There are 33 agents total signed into Univer

sal. We have 3 agents signed in to Safteynet. Thnx, RMG

NCD INFORMATION: We are currently having all centers open for business as usual tomorrow Wednesday the 12th. There are 2 centers that are questionable and they are Arlington and Hunt Valley updates on these cen

ters to follow. KW/NCD

NCD UPDATE: BU ABA PROD AHT --- ---- ---- ----- CL 72% 66% 84% CN 35% 74% 92% S&R 65% 76% 84% SB 81% 66% 90% TM 81%

57% 104% NCD/Ameer

NCD UPDATE: BU ABA PROD AHT --- ---- ---- ----- CL 74% 66% 86% CN 33% 74% 93% S&R 62% 78% 84% SB 80% 69% 90% TM 68% 68% 101% NCD/Ameer