9/11 Pager Messages

apadmin1@household.com||T512777, PERIPHERAL GATEWAY IN NEWCASTLE IS DOWN. ALL 1-800 TELEPHONE NUMBERS UNABLE TO RECEIVE CALLS. ALL BUSINESS UNITS IN NC-DE IMPACTED--AFFECTS CUSTOMERS AND MERCHANTS Impact HIGH. CALL CENTER CONSULTING GROUP I

pager@household.com||(From EMPB25) 908-203-2599 TO HRS MGMT. RE TICKET T512777. PERIPHERAL GATEWAY IN NE WCASTLE IS DOWN. ALL 1-800 NUMBERS UNABLE TO RECEIVE CALL S FROM CUSTOMERS/MERCHANTS. HIGH IMPACT. HSS FRANK

pager@household.com||(From EMPB25) 908-203-2599 TO HRS MGMT. RE TICKET T512777. PERIPHERAL GATEWAY IN NE WCASTLE, DE IS DOWN. ALL 1-800 NUMBERS UNABLE TO RECEIVE CALLS. IMPACTS CUSTOMERS/MERCHANTS. HIGH IMPACT. HSS/FRA NK

apadmin1@household.com||T512771, HCS PEGA GM(CAP3) & HCS BASE PEGA(APPC) MISSED 0330 PST SLA - BASE ETA IS 0500 PST - CAP3 ETA IS 0600 PST Impact HIGH. HCS-PEGA ONLINES Investigating

apadmin1@household.com||T512780, TSYS DOWNLOAD FILE B1302VL4 NOT RECEIVED. Impact HIGH. HSS Investigating

pager@household.com||(From EMPB25) 908-203-2599 TOHTS MGMT. RE TICKET T512777. PROBLEM WITH PERIPHERAL G ATEWAY IN NEWCASTLE, DE RESOLVED. HSS FRANK

pager@household.com||(From EMPZ96) 908-203-2599 HTSMGMT RE T512780 - TSYS DOWNLOAD HAS COMPLETED. HSS/CHA RLIE

pager@household.com||(From EMPB0L) 908-203-2760 Tested Vision Production, everything OK. Evie/HSS

pager@household.com||(From HCS860) 8003281255 HCS GM PEGA(CAP3) & BASE PEGA(APPC) ARE UP AND WORKING 0442 & 0515 PST WERE THE UP TIMES - REF 512771 - RICK/HSS

pager@household.com||(From EMP640) 847/564-6600 Ch

ris- Im in if you still need it. Linda

pager@household.com||(From EMP129) 847-564-6600 T512926 WDILNRCS12 ABENDED WOODALE USERS UNABLETO LOCATE THEIR H: DRIVE. ALSO, SLOWRESPONSE WHEN LOGGING IN ON THE LAN. MED BEV

NUM 601-857-8711

apadmin1@household.com||T513060, HCS TOOLBARS.CUST CARE & COLL.DB LIBRARY MSG ERROR 10004, UNABLE TO CONNECT SQL

SERVER IS UNAVAILABLE OR DOES NOT EXIST, AFFECTING ALL HCS SITES. Impact HIGH. DBA-SYBASE SUPPORT HCS Investigating

pager@household.com||(From HCS24D) 8003281255 Attn HCS mgmt: Please call into the crisis line about HCS TOOLBAR Issue. 800 779 9980 pw: 282905#. Christine T513060

NUM 601-857-8711

pager@household.com||(From EMP129) 847-564-6600 T513193 WOODALE APPL PROCESSING STATING THEY ARE UNABLE TO PROCESS APPLICATIONS ON REGION P600. TRA N RC14 ABENDING.

pager@household.com||(From EMP129) 847-564-6600 ROSIE WANTS TO START THE CRISIS LINE. DO I HAVE YOUR BLESS INGS?

pager@household.com||(From HHB425) 8475646600 Attn HTS/HRS Mgmt:T513193 Update: West/WD credit desks had SNAP slow down from 1:55-2:00CST. Various HTS support teams currently researching root cause. Thx Chris/HSS