9/11 Pager Messages
2001-09-11
07:04:52
Skytel
[003953727]
D
ALPHA
apadmin1@household.com||T512777, PERIPHERAL GATEWAY IN NEWCASTLE IS DOWN. ALL 1-800 TELEPHONE NUMBERS UNABLE TO RECEIVE CALLS. ALL BUSINESS UNITS IN NC-DE IMPACTED--AFFECTS CUSTOMERS AND MERCHANTS Impact HIGH. CALL CENTER CONSULTING GROUP I
2001-09-11
07:07:37
Skytel
[003953727]
D
ALPHA
pager@household.com||(From EMPB25) 908-203-2599 TO HRS MGMT. RE TICKET T512777. PERIPHERAL GATEWAY IN NE WCASTLE, DE IS DOWN. ALL 1-800 NUMBERS UNABLE TO RECEIVE CALLS. IMPACTS CUSTOMERS/MERCHANTS. HIGH IMPACT. HSS/FRA NK
2001-09-11
07:08:52
Skytel
[003953727]
D
ALPHA
apadmin1@household.com||T512771, HCS PEGA GM(CAP3) & HCS BASE PEGA(APPC) MISSED 0330 PST SLA - BASE ETA IS 0500 PST - CAP3 ETA IS 0600 PST Impact HIGH. HCS-PEGA ONLINES Investigating
2001-09-11
07:16:37
Skytel
[003953727]
D
ALPHA
apadmin1@household.com||T512780, TSYS DOWNLOAD FILE B1302VL4 NOT RECEIVED. Impact HIGH. HSS Investigating
2001-09-11
07:26:37
Skytel
[003953727]
D
ALPHA
pager@household.com||(From EMPB25) 908-203-2599 TOHTS MGMT. RE TICKET T512777. PROBLEM WITH PERIPHERAL G ATEWAY IN NEWCASTLE, DE RESOLVED. HSS FRANK
2001-09-11
07:35:37
Skytel
[003953727]
D
ALPHA
pager@household.com||(From EMPZ96) 908-203-2599 HTSMGMT RE T512780 - TSYS DOWNLOAD HAS COMPLETED. HSS/CHA RLIE
2001-09-11
08:13:37
Skytel
[003953727]
D
ALPHA
pager@household.com||(From EMP349) 847-291-8711 Disregard page for ROOT2. Working with AIG on RIB CONFIG HPL
2001-09-11
08:21:37
Skytel
[003953727]
D
ALPHA
pager@household.com||(From HCS860) 8003281255 HCS GM PEGA(CAP3) & BASE PEGA(APPC) ARE UP AND WORKING 0442 & 0515 PST WERE THE UP TIMES - REF 512771 - RICK/HSS
2001-09-11
11:36:52
Skytel
[003953727]
D
ALPHA
pager@household.com||(From HCS24D) 8003281255 Attn HCS mgmt: Please call into the crisis line about HCS TOOLBAR Issue. 800 779 9980 pw: 282905#. Christine T513060
2001-09-11
13:18:37
Skytel
[003953727]
D
ALPHA
pager@household.com||(From NET00?) 12:17:19 philnrcs34 is unreachable - 12:17
2001-09-11
14:44:37
Skytel
[003953727]
D
ALPHA
pager@household.com||(From NET00?) 13:43:49 philnrcs34 is unreachable -
2001-09-11
14:44:39
Skytel
[003953727]
D
ALPHA
13:44
2001-09-11
15:06:37
Skytel
[003953727]
D
ALPHA
apadmin1@household.com||T513060, HCS TOOLBARS.CUST CARE & COLL.DB LIBRARY MSG ERROR 10004, UNABLE TO CONNECT SQL SERVER IS UNAVAILABLE OR DOES NOT EXIST, AFFECTING ALL HCS SITES.
2001-09-11
15:06:39
Skytel
[003953727]
D
ALPHA
Impact HIGH. DBA-SYBASE SUPPORT HCS Investigating
2001-09-11
16:00:52
Skytel
[003953727]
D
ALPHA
pager@household.com||(From HHB425) 8475646600 Attn HTS/HRS Mgmt:T513193 Update: West/WD credit desks had SNAP slow down from 1:55-2:00CST. Various HTS support teams currently researching root cause. Thx Chris/HSS