9/11 Pager Messages

PLS NOTE: Ask reps not

to speculate news w/ customers, suspend internet usage, and no personal calls. Eli

Mgrs, please ask your associates to review the Dow Jones Newswire training material and hardcard while it is slow this morning. Please also have them complete the wizard if they haven't done so already. Th

x. B 7-2377

Mgrs, please contact CVMs if you have associates that would like to leave the office due to personal needs/

reasons given the national situation. It is unclear if time away would be paid. Thx... B Eggli

Aspect trunk capacity issue. All inbound calls should be as short as possible. NO OUTBOUND CALLING. Use AT&T phones from emergency calls only. ELI/OPS

Managers, Please stay with your teams as much as possible through the day so you can update them with pages and answer que

stions.

Managers, please check with your associates regarding Web usage. Pleas

e ensure individuals are only surfering Fidelity sites/applications. Increased usuage of the internet is affecting retail applications. Thx. B Eggli 7-2377

Employee schedules remain unaffected. Future scheduling issues will be made available on the contingency line 877-563-2660. REPS SHOULD NOT BE ON THE INTERNET! Eli

Pls relay to reps: Take any threat call seriously. Ask reps to hit the emergency button and report the suspicious call to manager and security (69111). EF/Ops

Common Understanding is taking place at this time on the 5th floor in Moab. Glade

Paul, we are ready for you in the class room

he conf. bridge 800-890-9599 ID 1234. NCO/SLT

Fwd: from Ken Barton: FYI: Market Update Paul Graham has notified NCO that the AMEX/NASDAQ/NYSE are officially closed Wed. Sept. 12. Fidelity will operate under existing business plan. Should there be an

y further questions, please call t

MY WIFE IS IN LABOR AND I WILL NOT BE THERE WEDNESDAY OR THRUSDAY. I WLL CALL YOU THRUSDAY AFTERNOON. ROB SIZEMORE