9/11 Pager Messages

From:Daniel_T_Koopmans FYI Only to Executive Escalation: We are currently working on a connectivity issue with Plan 1. More information to follow.

From:Daniel_T_Koopmans Executive Escalation: Please convene on CCT 1-866-540-2100 passcode 1260860# for update on SEV1 issue involving Plan 1 connectivity.

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From:Daniel_T_Koopmans Executive Escalation: Please convene on CCT 1-866-540-2100 passcode 1260860# for update on SEV1 issue involving Plan 1 connectivity.

From:Daniel_T_Koopmans FYI Only: Due to the World Trade Center disaster, the New York stock market is closing for today.

From:Brian_C_Kaiser To: Executive Escalation Please convene on TRT bridge 1-866-540-2100 passcode 281581# regarding a possible Sev1 issue with Mainframe batch processing.

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From:Brian_C_Kaiser FYI ONLY: Per Lynn Davis: It has just been learned that the Pentagon was also hit.

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From:Cathy_A_Wiesner Call me asap!!! 1-9920 - Cathy

Call ID=02123031 will miss a callback SLA at 09/11/01 09:30:45. Please make the appropriate callback and update the ticket.

From:Brian_C_Kaiser Executive Escalation: The bridge number for the New York issue is: US: 1-877-336-3546 passcode 7225177 International: 630-693-2110 passcode 7225177

From:Linda_L_Graf URGENT, COME TO OP3N, RICK GRIFFIN ORDER

From:Linda_L_Graf URGENT, COME TO OP 3 NE IMMEDIATELY. PER RICK GRIFFIN

Call ID=02123031 will miss a callback SLA at 09/11/01 09:30:45. Please make the appropriate

callback and update the ticket.

From:Rex_Dugan Diane, Please call me when you get a moment. 651-438-2926

Call ID=02124350 will miss a callback SLA at 09/11/01 10:11:49. Please make the appropriate callback and update the ticket.

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Call ID=02124350 will miss a callback SLA at 09/11/01 11:30:25. Please make the appropriate callback and update the ticket.

Call ID=02124350 will miss a callback SLA at 09/11/01 11:30:25. Please make the appropriate callback and update the ticket.

NUM 203-354-7080

Call ID=02124350 will miss a callback SLA at 09/11/01 11:30:25. Please make the appropriate callback and update the ticket.

Call ID=02124256 will miss a callback SLA at 09/11/01 12:00:00. Please make the appropriate callback and update the ticket.

Call ID=02124276 will miss a callback SLA at 09/11/01 12:19:34. Please make the appropriate callback and update the ticket.

From:Jamie_E_Andler To Executive Escalation: FYI Only: Pub

lic Access to the Internet has been disabled.

From:Linda_L_Graf THE STATE EMERGENCY HOT LINE SAYS THAT THE ROADS/MPLS ARE OPEN AND DON'T PLAN ON CLOSING DOWN. Their # 651-297-1304

2/02:please contact Jennifer Bell x16598.

From:Linda_L_Graf Urgent: the ops ctr parking ramp is shutting down immediatly, pls remove your cars, if parking in the Leamington, keep your receipts.

From:Daniel_T_Koopmans FYI: The rumor about shutting down the city of Minneapolis is false according to news reports. The city of Minneapolis is NOT being shut down, as of this time.

From:Daniel_T_Koopmans FYI: The rumor about shutting down the city of Minneapolis is false according to news reports. The city of Minneapolis is NOT being shut down, as of this time.

1/02:From:Angela_M_Luedke URGENT: We need to make sure that every person on this account is presently accounted for. Please contact Angela x88520 with an update on your team. If you have

questions

From:Linda_L_Graf Meet in the command center op 2 nc at 1:00 for check point per Sally Ma

ttke, pls be prompt. Thanks!

1/02:From:Mike_Berg Diane the QC schedule is as follows: Scott Kilthau will be here until 8:00 pm tonight. Mike Berg will come in at 8:00 pm tonight and stay until 5:00 am tomorrow. Jeff Keehn will

2/02:come in tomorrow at 5:00 am. I'll post schedule in your huddle room.

Call ID=02124276 will miss a callback SLA at 09/11/01 15:54:15. Please make the appropriate callback and update the ticket.

Call ID=02124276 will miss a callback SLA at 09/11/01 15:54:15. Please make the appropriate callback and update the ticket.

From:Jamie_E_Andler To: Executive Escalation FYI: There will be a check in for Batch Processing tonight (9.11.01) at 10:00pm, 12:00am and 5:00am CST on Bridge 1-877-336-3546 passcode 7225177#

From:Andy_Mason Chad, should the FAM pwd q be open? There are calls in the q and they're calling us for assistance now. Please call me at 612-859-2382 ASAP. Thanks.

From:Jamie_E_Andler To: Executive Escalation Page sent by Scottki FYI.. Outbound Internet access has been enabled.

From:Scott_Kilthau Updatmhfrom the queue: TSF: Field 82.43% ** H.O. 81.65% ** Combined 82.08% *** FCR: Field 81.85% up 1.18% ** H.O. 82.96% up .07%

From:Mike_Berg At 10:00 PM, please convene on Bridge 1-877-336-3546, passcode 7225177 for a Batch Processing Update.

From:Tom_Fitzpatrick To Exec Esc: Please convene on CCT Bridge 1-866-540-2100 passcode 1260860# regarding OST/CYA/SSD/ IVR change issue.

Call ID=02123608 will miss a callback SLA at 09/11/01 23:44:01. Please make the appropriate callback and update the ticket.

Call ID=02123608 will miss a callback SLA at 09/12/01 00:17:00. Please make the appropriate callback and update the ticket.

From:Mike_Berg At 12:00 AM, please convene on Bridge 1-877-336-3546, passcode 7225177 for a Batch Processing Update.

1/02:From:Sara_L_Rossberg Andy & Diane - We are pretty quiet at this time. Mike Berg is currently on a bridge regarding Wally issue for OST/CYA/SSD. Emergency changes are currently taking place.

2/02:Carrie, Dale and Dan are here an avail. We'll be sending Nick and Jadon home @ 1am. Let me know of any questions. Thx

From:Jadon_P_McDowell FYI: The changes to Wally are complete. All testing OK. Will reconvene at 10:00AM @ 1-866-377-3321 pin: 6035844 to discuss status/stability.