9/11 Pager Messages

floyd_billings@merckmedco.com|phone-in turn on|Phone-in on schedule to be turned on at 8am.

floyd_billings@merckmedco.com|RE: phone-in turn on|> Phone-ins (PRFL, VRFL & IRFL) turned on at 8:00am. First invoice after > turn-on is 007573374.

floyd_billings@merckmedco.com|RE: phone-in turn on|Phone-ins update: 264 orders entered at 8:20am, with 53 pendings. Pendings are steadily rolling off.

EOD 9-10: FCST: 133700 OFF: 135529 HAN: 118722 ASA: 77 UHC: HAN: 8994 ASA: 16 TSF: 82 EOD 8-27: FCST: 131325 OFF: 123251 HAN: 117279 ASA: 27

floyd_billings@merckmedco.com|Phone-ins update AT 9:00am|> 590 orders entered with 4 pending. Mainframe coverage handed off to > Roberta Patterson, her number is 973-560-7273. >

Can you dial us in -- #7277 Thanks! Cindy

Can you dial us in -- #7277 Thanks! Cindy

2hr report 9/11/01 10:00am F = 16443 O = 12621 H = 12155 ASA = 27 UHC F = 1118 H = 739 ASA = 11 TSF = 80%

Fire alarm in the LasVegas call center. Building being evacuated. Calls are being rerouted. <Operations>

2 hr #'s 12:00pm 09/11/01; F=40369; O=22609; H=22114; ASA=15;....UHC; F=2801; O=1336; H=1329; ASA=6; TSF=89%

2 hr #'s 2:00pm 09/11/01; F=58087; O=32933; H=32346; ASA=12....UHC; F=4062; O=1911; H=1902; ASA=6; TSF=88% - Note:

Little NJ numbers same as 12:00 numbers.

All: f=69545, o=46224, h=45349, ASA=15 UHC: f=4638, o=2992, h=2973, ASA=7, TSF=89%

naresh_b@merckmedco.com|Channel based REFILLS via Alpha in FF|Approx 2679 Refills (Phone-in, IVRU, Internet) received via Alpha , as of 5:25 PM. Refills will continue to be ON tonight, continuing into tomorrow. We will be monitoring these r

floyd_billings@merckmedco.com|Phone-ins update at 8pm |3059 orders entered and none pending.