9/11 Pager Messages

Final/L1-CUST/GDNO/OPT-1 FRAME/LUCENT/9000/SAO PAULO, BRAZIL, - 09/11/2001 11:55 GMT GDNO REPORTS THAT 4-PORT E1 CARD IN SLOT 4 ON SWITCH SAPOCS01 IS SHOWING EXCESSIVE DELAY PROBLEMS. GDNO 2ND LEVEL SUPPORT PERFORMED A COLDBOOT AND THAT

Rich, plz give me a call at earliest convenience - V590-8558 Thx, Cathy O

gail.ryan@wcom.com||Plane just hit the World Trade Center call Tom if you get time

Revised Final/L1-CUST/GDNO/OPT-1 FRAME/LUCENT/9000/SAO PAULO, BRAZIL, - 09/11/2001 13:19 GMT REVISED FLASH TO SHOW THA

T 29 PVC'S WERE EFFECTED AND NOT 8PVC'S. (MJ/GDNO) ***/SAC

[Page 1 of 2] INITIAL:/CATA/NASDAQ/MANAGED SERVICES NASDAQ NETWORK/NEW YORK, NY

09-11-2001 13:34 NASDAQ REPORTS A CATASTROPHIC OUTAGE. NASDAQ SUSPENDED MARKET OPEN UNTIL 10:00EDT DUE TO FIRE AND

THE STRATEGY BRIDGE HAS BEEN ACTIVATED FOR THE DISCUSSION OF THE WORLD TRADE CENTER PER MIKE BICKEL. THE STRATEGY NUMBER IS VNET 211-506

6 PIN 168699.

[Page 2 of 2] 2 CUSTOMERS IN THE WORLD

Initial/

CATA/NNMC/MASSIVE CALLING EVENT/NEW YORK, NY- 09/11/2001 13:44 GMT NNMC HAS IDENTIFIED A CATASTROPHIC OUTAGE IN NEW YOUR CITY. PLANE CRASH INTO WORLD TRADE CENTER IN NEW YORK. HLB2 SWITCH TAKING HIGH CALL VOLUME. NNMC IMPLEMENTED

Initial/CATA/LTCC/FIBER SYSTEM/NEW YORK, NY- 09/11/2001 13:50 GMT LTCC HAS INDENTIFIES A CATASTROPHIC OUTAGE OCCURRING IN THE WCOM LD NETWORK IN NEW YORK, NY. ISOLATION EFFORTS ARE UNDERWAY. LTCC REPOR

TS THE FOLLOWING RINGS SWITCHED: AUM,

THE STRATEGY BRIDGE HAS BEEN ESTABLISHED FOR THE CATASTROPHIC OUTAGE OCCURRING IN THE WCOM LD FIBER NETWORK IN NEW YORK, NY. THE STRATEGY BRIDGE IS VNET 211-5066 PIN 168699.

THIS IS A REVISED STRATEGY PAGE. THE STRATEGY BRIDGE HAS BEEN ESTABLISHED FOR THE CATASTROPHIC OUTAGE OCCURRING IN THE WCOM LOCAL FIBER NETWORK IN NEW YORK, NY. THE STRATEGY BRIDGE IS VNET 211-5066 PIN 168699.

gail.ryan@wcom.com||National car rental pu DFW drop Tulsa - Conf. # CUNRQK

Final:/CATA/NASDAQ/MANAGED SERVICES NASDAQ NETWORK/NEW YORK, NY 09-11-2001 14:02 NASDAQ REPORTS THE FLASH IS BEING CLOSED PER MANAGEMENT INSTRUCTIONS.

Update/CATA/LTCC/FIBER SYSTEM/NEW YORK, NY- 09/11/2001 14:07 GMT THIS IS A REVISED FLASH TO REFLECT THE CORRECT NETWORK WHICH IS LOCAL INSTEAD OF THE LON

G DISTANCE NETWORK. ***ACM

Initial/CATA/GENMC/ADVISORY/VARIOUS, - 09/11/01 13:55 GMT GENMC REPORTS A CATASTROPHIC EVENT CURRENTLY HAPPENING IN NEW YORK AND WASHINGTON, DC. GENMC IS CURRENTLY MONITORING THE S

ITUATION AND WILL PROVIDE UPDATES. THE INFORMATION BRIDGE

gail.ryan@wcom.com||Get your car asap - they are running out - Got 2 rooms

at Hampton Inn 1577 Gatway Blvd in Richardson

Update/CATA/GENMC/ADVISORY/VARIOUS, 09/10/2001 14:45 GMT GENMC IS CURRENTLY MONIT

ORING THE CURRENT EVENTS IN NYC AND D.C THE INFORMATION BRIDGE NUMBER IS V 211-5675 PIN 236044.

09/10/2001 14:58 GMT DUE TO INSUFFICIENT PORTS ON THE EXISTING STRATEGY BRIDGE. ANOTHER BRIDGE HAS BEEN ESTABLISHED THAT WILL BE CONNECTED WITH THE EXISTING BRIDGE.

VNET 475-0420. PIN 179346.

09/10/2001 14:58 GMT DUE TO INSUFFICIENT PORTS ON THE EXISTING STRAT

EGY BRIDGE. ANOTHER BRIDGE HAS BEEN ESTABLISHED THAT WILL BE CONNECTED WITH THE EXISTING BRIDGE. VNET 475-0420. PIN 179346.

Update/CATA/LTCC/FIB

ER SYSTEM/NEW YORK, NY- 09/10/2001 15:21 GMT LTCC REPORTS TOTAL RINGS SWITCHED TO PROTECT 139. A TOTAL OF 9 RINGS ARE STILL DOWN RESTORAL EFFORTS CONTINUE. UPDATES TO FOLLOW **AGB**

Final/L1-CUST/GDNO/OPT-1 FRAME/LUCENT/9000/COPENHAGEN, DENMARK, DK- 09/10/2001 15:38 GMT GDNO REPORTS THAT TIER 2 SUPPORT PERFORMED A CRASH DUMP ON THE CARD AND RESET THE CARD IN SLOT 3 OF SWITCH CPHNCS1 (COPENHAGEN, DENMARK). SERVICE HAS

Initial/L1-CUST/GDNO/OPT-2/2ND SOURCE/LUCENT 500/GREENSBORO JUNCTION, NC- 09/10/2001 15:45 GMT GDNO REPORTS 2ND SOURCE OC-12 TRUNK XZDT1DSZ0001 BETWEEN GNJC01 (GREENSBORO JUNCTION,NC) AND WORG01 (WEST ORANGE ,NJ) IS DO

WN LEAVING THE

Initial/CATA/LDTCC/FIBER CUT/NEW YORK, NY- 09/11/2001 15:47 GMT LDTCC REPORTS LONG DISTANCE NETWORK IS EXPERIENCING A CATASTROPHIC FIBER OUTAGE IN THE NEW YORK AREA. LDTCC REPORTS THEY HAVE NINE (9) OC48 SYSTEMS DOWN, ONE (1) LINEAR OC1

Initial/CATA/SMCMCS/DAP/VARIOUS, - 09/11/2001 16:07 GMT SMCMCS REPORTS SEVERE NETWORK CONGESTION ON THE DAP CAUSING 800 AND V-NET CALL FAILURES. TECH SUPPORT, 4TH LEVEL, MRSS ON BRIDGE INVESTIGATING. UPDATES TO FOLLOW.

CT/SMCMCS ***/S

Final/L1-CUST/GDNO/OPT-2/2ND SOURCE/LUCENT 500/GREENSBORO JUNCTION, NC- 09/11/2001 16:37 GMT GDNO REPORTS THIS FLASH 2001091

1028 IS BEING CLOSED AND FLASH 20010911030 CREATED AS A RESULT OF THIS OUTAGE NOT BEING CUSTOMER IMPACTING. VMH/G

gail.ryan@wcom.com||Call Jerry Hooks re: Network Security and Ntwk Moritoriums 813-829-4330

Update/CATA/LDTCC/FIBER CUT/NEW YORK, NY- 09/11/2001 16:43 GMT LDTCC ALSO REPORTS A LOSS OF REDUNDANCY TO THE FOLLOWING 3 OC48

1+1, 3 OC48 RINGS, 6 OC192 1+1, 1 OC192 RING. UPDATES TO FOLLOW. ***ACM

Final/CATA/SMCMCS/DAP/VARIOUS, - 08/11/2001 16:58 GMT SMCMCS REPORTS CALLS ON V-NET AND TOLL FREE ARE NOW PROCESSING NORMALLY. THERE IS CURRENTLY NO CALL FAILURES. WILL O

PEN UP L1 NON CUST FOR MONITORING. ***/SAC

Update/CATA/LTCC/FIBER SYSTEM/NEW YORK, NY- 09/10/

2001 18:00 GMT LTCC REPORTS 130 RINGS ARE SWITCHED TO PROTECT AND 9 RINGS DOWN. RESTORATION IS ON EFFORTS ARE SUSPENDED SINCE ALL BUILDINGS IN THIS AREA HAVE BEEN EVACUATED UPDATES TO FO

299-4054

Update/CATA/LDTCC/FIBER CUT/NEW YORK, NY- 09/11/2001 18:51 GMT LDTCC REPORTS FIELD INVESTIGATING WAYS TO ALTROUTE DOWN SYSTEMS. NO ESTIMATED TIME OF ARRIVAL AT THIS TIME. UPDATES TO FOLLOW

. DON/LDTCC. ***/SAC

gail.ryan@wcom.com||Call Patrice Carol 319-375-2256 re: security issues - she works for Briggs

Update/CATA/LTCC/FIBER SYSTEM/NEW YORK, NY- 09/11/2001 19:32 GMT LTCC REPORTS A NEW INFORMATION BRIDGE HAS BEEN ESTABLISHED. THE NEW INFORMATION BRIDGE NUMBER IS V211-5675 PIN# 23604

4. THE PREVIOUS INFORMATION BRIDGE IS CLOSED. PLEASE

Final/L1-CUST/GDNO/OPT-2 FRAME/NORTEL BNX/DOWNERS GROVE, IL- 09/11/2001 20:15 GMT GDNO REPORTS SWITCH IS BA

CK UP AT THIS TIME. GDNO TIER 2 WORKED WITH THE SITE TECHNICIAN TO REPLACE POWER SUPPLY #4 . AFTER POWER SUPPLY #4 WAS REPLACED; T

gail.ryan@wcom.com||National & Fine both open as usual (National closes 12:30am)

PLEASE JOIN THE CONFERENCE CALL AT 19:00 EDT/23:00 GMT FOR UPDATES ON THE EVENTS OCCURRING TODAY IN NEW YORK CITY AND WASHINGTON D.C. THE CONFERENCE BRIDGE NUMBER IS V211-5277, 1-877-693-8931, 1-712-421-3420, PIN # 205501

Update/CATA/LTCC/FIBER SYSTEM/NEW YORK, NY 09/11/2001 23:41 GMT LTCC REPORTS 4 ADDITIONAL RINGS ARE DOWN. RINGS *KA*, *JI*, *HB*, AND *MY* ARE DOWN HARD. NO ESTIMATED TIME OF RESTORAL. UPDATES TO FOLLOW. **SCF**

Update/CATA/LDTCC/FIBER CUT/NEW YORK, NY- 09/11/2001 23:47 GMT LDTCC REPORTS THE RELAY-NEW YORK LINEAR OC192 HAS BEEN RESTORED. RESTORAL EFFORTS CONTINUE. NO ESTIMATED TIME OF RESTORAL. UPDATES TO FOLLOW. DON/LDTCC **SCF**

Update/CATA/LDTCC/FIBER CUT/NEW YORK, NY- 09/12/2001 00:24 GMT LDTCC REPORTS AN 0C192 RING AND AN 0C48 LINEAR SYSTEM BETWEEN WEST ORANGE, NJ (WOR) AND WASHINGTON, D.C. (WAE) HAVE BEEN RESTORED. RESTORAL EFFORTS CO

NTINUE. DON/LDTCC) /JJD/