9/11 Pager Messages

LMNLAN1I RAMSES WIN1CIS.NSSOUTH.IBM.COM Interface TokenRing4/1 down.

LMNLAN1I RAMSES TRANS2WF.NSSOUTH.IBM.COM Interface 9.32.208.85 down.

wn@solutions.att.com|9/10/01 10:40:38 PM PATEDINJ02, AT&T Tkt#0983935, Circuit is up|Called site/manager at 732.572.4210 to confirm this.

cbranch@us.ibm.com||NSALERT2 Updt Pathmark 2374527 SEV: 2 Dur: 1.149 HR(s) SMRY: Store 568 is down. Hughes Tech informed that store is on back up power, and communication will be restored when full power returns. Store Support was update

reharris@us.ibm.com||NSALERT2 Init Pathmark 2374508 SEV: 2 Dur: 5.7 HR(s) SMRY: Robbie E Harris Pathmark Store 535 is showing down in Netview. Contacting AT&T to investigate the circuit. Updates to follow.

reharris@us.ibm.com||NSALERT2 Clsd Pathmark 2374508 SEV: 2 Dur: 5.7 HR(s) SMRY: Robbie E Harris Pathmark Store 535 circuit is up. Contacted store support and verified RISC is up but controller is down. Transferring ticket to NSTRANS.

cbranch@us.ibm.com||NSEM/Pathmark/2374527/1-888-212-5447/Assistance needed for Pathmark store that has been down for 5 hrs. Please call ADVNETO.

LMNLAN1I RAMSES PTWW2 Node Down.

LMNLAN1I RAMSES PTWW1 Interface Serial0 down.

esldb@us.ibm.com|TBCRAL|FSGW- CUST OWNED > 30 MIN . Please call T/L 650-3205 or 1-800-664-6895 PC 145134

esldb@us.ibm.com|TBCRAL|FSGW- CUST OWNED > 30 MIN . Please call T/L 650-3205 or 1-800-664-6895 PC 145134

cbranch@us.ibm.com||NSALERT2 Updt Pathmark 2374527 SEV: 1 Dur: 5.361 HR(s) SMRY: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost power. Sent Exec. Alert. More updates to follow. Corey D Branch

cbranch@us.ibm.com|SEV: 1 |Escalation Page: 4 Hour Sev: 1 Problem! Pathmark 2374527 Summary: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost power. Sent Exec. Alert. More updates to follow.

cbranch@us.ibm.com|SEV: 1 |Escalation Page: 4 Hour Sev: 1 Problem! Pathmark 2374527 Summary: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost power. Sent Exec. Alert. More updates to follow.

esldb@us.ibm.com|ExecFYI|<HBTN> BI=Y <Still not pushing content, MS tech team lead on call

cbranch@us.ibm.com||NSEM/Pathmark/2374527/1-888-212-5447/Assistance needed for Pathmark Store 568. Please call ADVNETO.

cbranch@us.ibm.com|SEV: 1 |Escalation Page: Sev: 1 Problem Closure! Pathmark 2374527 Summary: Store 568 has recovered. Store currently running off of extension cords to power generator. Per EM lowering severity to two, until main power ha

cbranch@us.ibm.com|SEV: 1 |Escalation Page: Sev: 1 Problem Closure! Pathmark 2374527 Summary: Store 568 has recovered. Store currently running off of extension cords to power generator. Per EM lowering severity to two, until main power ha

cbranch@us.ibm.com||NSALERT2 Updt Pathmark 2374527 SEV: 1 Dur: 5.427 HR(s) SMRY: Store 568 is up, active, and running off extension cords generator. Per EM lowering to sev2, until main power is restored. First shift to follow up for clos

cbranch@us.ibm.com||NSEM/Pathmark/2374527/1-888-212-5447/Pathmark Store 568 is up on main power. Reason for outage unknown transferring PR to PSICUST for closure.

cbranch@us.ibm.com||NSALERT Clsd Pathmark 2374527 SEV: 2 Dur: 6.095 HR(s) SMRY: Store 568 is up on main power. Reason for outage unknown. Transferring PR to PSICUST for closure. Corey D Branch

jhood@us.ibm.com||NSCOMSOFT/FSG//1-888-212-5447/Please contact ADVNETO. FSG controller PI53A active but will not go into session. t/l 441-2810

jhood@us.ibm.com||NSRTR/IBM/6497867/1-888-212-5447/Please contact ADVNETO. IBM request assistance on ticket 6497867. User never able to reach 216.168. 253.150 from 9.82.135.64. t/l 441-2810.

wn@solutions.att.com|AT&T Tkt#0983670-(800):ACCUWAN|9/10/01 12:42:49 PM PATSORNJ01 TT# 983670 Ethernet back up. Closing tkt.

jhood@us.ibm.com||NSALERT Init FSG T3149926 SEV: 2 Dur: 0.234 HR(s) SMRY:FSG controller PI53A not in session. NSCOMSOFT engaged. Updates to follow. Jenine R Hood

LMNLAN1I RAMSES PTWW2 Interface Serial0 down.

liacm@us.ibm.com||NSSW3/General Tire/T3149925/1-888-212-5447/Continental GT users in Charlotte are unable to connect to IBM IIN. NSCOMSOFT seeing errors. Please call ADVNETO.

liacm@us.ibm.com||NSALERT Init General Tire T3149925 SEV: 2 Dur: 0 HR(s) SMRY: Users in Charlotte are unable to connect to IBM IIN. VTAM support has been engaged for furt

her PD to investigate sense codes. Updates to follow. Lia Matthewson

liacm@us

.ibm.com||NSSW3/General Tire/T3149925/1-888-212-5447/Continental GT users in Charlotte are unable to connect to IBM IIN. NSCOMSOFT seeing sense code errors. 2nd page. Please call ADVNETO.

wn@solutions.att.com|9/11/01 9:17:06 AM, PATBRONY12:172.29.196.85, Tkt#984399, ROUTER DOWN|

ewalden@us.ibm.com||NSALERT Init Ryder 2374736 SEV: 2 Dur: 0 HR(s) SMRY: L0779/D3066 vsat location down. Opening ticket with Hughes for dispatch. Update to follow. Eddie Walden

jhood@us.ibm.com||NSCOMSOFT/FSG/T3149926 /1-877-687-4961/Please contact ADVNE

TO. FSG request update from VTAM on PI53A issue t/l 441-2810

wn@solutions.att.com|9/11/01 9:55:02 AM PATEDINJ02 AT&T Tkt#0984409-(800):ACCUWAN---Router Down|Pathmark Edison, NJ, USA is down....ATT Ticket 984409

jhood@us.ibm.com||NSALERT Clsd FSG T3149926 SEV: 2 Dur: 0.255 HR(s) SMRY: FSG

controller PI53A not in session. FSG field services engaged. Transferring to CSG Jenine R Hood

liacm@us.ibm.com||NSALERT Clsd General Tire T3149925 SEV: 2 Dur: 0.692 HR(s) SMRY: Users in Charlotte are now able to connec

t to IBM IIN. The cause of the problem is unknown. Closing PR. Lia C Matthewson

wn

@solutions.att.com|9/11/01 10:53:52 AM, PATHOWNJ01:172.29.199.37, Tkt#984532, Token Ring Bouncing|

jhood@us.ibm.com||NS

ALERT Init IBM 6497867 SEV: 2 Dur: 0 HR(s) SMRY:IBM user IGN dialer issue. User unable to access national number. Left vm for cust. Jenine R Hood

wn@solutions.att.com|AT&T Tkt#0984409-(800):ACCUWAN|9/11/01 9:55:02 AM PATEDINJ0

2 TT# 984409 Site is clean and stable. Closing tkt.Andy S.x0253

tsdmail@us.ibm.com|Change 5458 awaiting the approval of you|Change 5458 awaiting the approval of your group IGS-ADVNETO. Change 5458 has been Submitted by WRIGHT, ROBERT (IGS5A5782). Change Name : Replace failed power supply in Worcester

jhood@us.ibm.com||NSALERT Clsd IBM 6497867 SEV: 2 Dur: 1.045 HR(s) SMRY: : IBM user IGN dialer issue. Lowering ticket to sev3 per Melissa/TA. Left vm for user to call backJenine R Hood

esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov is down. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

esldb@us.ibm.com|ExecFYI|GV33 BI=Y fbi.gov is down. Investigation is underway. TSWAT engaged.

esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov is down. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

esldb@us.ibm.com|MGRCritSit|GV33 BI=Y 800-709-6809 or T/L 650-0195 PC 193619 fbi.gov is down. Critsit engaged.

wn@solutions.att.com|AT&T Tkt#0984399-(800):ACCUWAN|9/11/01 9:17:06 AM PATBRONY12 TT# 984399 Brief frame hit. Closing tkt. Andy S. x0253

esldb@us.ibm.com|MGRCritSit|GV33 BI=Y 800-709-6809 or T/L 650-0195 PC 193619 fbi.gov critsit update.

LMNLAN1I

RAMSES PTWW2 Interface Serial0 down.

esldb@us.ibm.com|SWATSCH|GV33 - fbi.gov is down. Pushing FW rules. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

esldb@us.ibm.com|SWATSCH|GV33 - fbi.gov is down. Pushing FW rules. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

wn@solutions.att.com|9/11/01 1:07:21 PM PATSISNY01:172.29.191.86 ticket#984579-circ down|

PROBLEM: 16596361 WAS OPENED CSS: DEMT 0000009 ACCT#: DEMT BY:

SAEPHAN AT: 408-629-4381 ON 09/10/01 AT 09:40 DESC/1: FIREWALL WORKED ON 9/7 NOW VPN NOT WORKING SAN JOSE

jhood@us.ibm.com||NSRTR/USF Co-Locations/16596361/1-888-212-5447/Please contact ADVNETO.COLO San Jose sev1. Firewalls are 129.41.5.34 and 129.41.5.31 t/l 441-2810

jhood@us.ibm.com||NSFW/USF//1-888-212-5447/please contact ADVNETO. Toyota firewall rule BGRY524SC8 t/l 441-2810

jhood@us.ibm.com||NSALERT Init USF Co-Locations 16596361 SEV: 1 Dur: 0 HR(s) SMRY:OLO San Jose firewall issue. Users unable to get to server. PD team engaged. Jenine R Hood

debconn@us.ibm.com||FWL3SOCOLO/IBM/16596361/543-2810/San Jose (Demand Tech VPN not working Dave Arkle worked on it 9/10/01 cstmr upset; pr 16596361 SEV1 colo site

esldb@us.ibm.com|ExecFYI|gv33 BI=Y fbi.gov is now up. Comb of High Internet traffic and a DoS attack caused this issue. FW Team implemented new rules to resolve.

tsdmail@us.ibm.com|Change 5470 awaiting the approval of you|Change 5470 awaiting the approval of your group IGS-ADVNETO. Change 5470 has been Submitted by STUCKEY, BRETT (IGS5A5746). Change Name : I

PL MVS2 TO CORRECT DAMAGE FROM PEOPLESOF

wn@solutions.att.com|AT&T Tkt#0981820-(800):ACCUWAN|9/8/01 7:08:26 AM PATBRXNY10 TT# 981820 LEC repl. aerial and underground cables. Running clean. Closing tkt. Andy S. x0253

jhood@us.ibm.c

om||NSALERT Updt USF Co-Locations 16596361 SEV: 1 Dur: 0.021 HR(s) SMRY:COLO San Jose firewall issue. Transition account. Per PD team firewalls are working. Lowering to sev2 Jenine R Hood

wn@solutions.att.com|AT&T Tkt#0984532-(800):ACCUWAN|9/11/01 10:53:52 AM PATHOWNJ01:172.29.199.37 TT# 984532 Token Ring back up closing tkt. Andy S. x0253

liacm@us.ibm.com||NSFW/IBM/N/A/1-888-212-5447/Brian Greenway/FAM is requesting your

assistance with status on BGRY524SC8. Please call ADVNETO.

Sev 1 problem ticket 0006285 opened for account GENT . Summary: CAN NOT LOG ON ... PLS HELP . CONTACT CUSTOMER CARE AT 800-727-2222 FOR ADDITIONAL ASSISTANCE.

PROBLEM: 16606

164 WAS OPENED CSS: GENT 0006285 ACCT#: GENT AT PRIO: 1 ON 09/11/01 AT 14:40 DESC/1: CAN NOT LOG ON ... PLS HELP CALLBACK#:

tsdmail@us.ibm.com|Change 5470 awaiting the approval of you

|Change 5470 awaiting the approval of your group IGS-ADVNETO. Change Name : IPL MVS2 TO CORRECT DAMAGE FROM PEOPLESOFT Change Description : IPL MVS2 PER EPCT TO CORRECT PROBLEM AS

ALRTCNT FSGRTP10 0002HDL09 CPU

jhood@us.ibm.com||NSSW3/Pathmark//1-888-2

12-5447/Pathmark store 576 is ready for conversion. t/l 441-2810

wn@solutions.att.com|AT&T Tkt#0984579-(800):ACCUWAN|9/11/01 1:07:21 PM PATSISNY01:172.29.191.86 TT# 984579 PVC down to RTP. May be part of fiasco. FR backlogged. Andy S.x0253

wn@solutions.att.com|AT&T Tkt#0983391-(800):ACCUWAN|9/10/01 8:42:40 AM PATBRXNY10 TT# 983391 This is related to tkt. 981820. Closing tkt. Andy S. x0253

esldb@us.ibm.com|MGRCritSit|gv33 BI=Y 800-709-6809 or T/L 650-0195 PC 193619 fbi.gov issue update.

tsdmail@us.ibm.com|Problem Transferred 00156670|Problem 00156670 transferred to Group IGS-ADVNETO

xbooze@us.ibm.com||NSCOMSOFT/FSG/N/A/1-888-212-5447/Please call Netops concerning FSG L92M40 off N92PROD.

esldb@us.ibm.com|ExecFYI|HBTN BI=Y Webserver content push issue resolved.

esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov performance issue. Please ca

ll T/L 650-3205 or 1-800-664-6895 PC 169294

esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov performance issue. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

havron@us.ibm.com||GEALERT Init FGI 1375588 SEV: Dur: 0 HR(s) SMRY:FGINY1A & FGINYC02, New York, NY., are down @ 1634. Both asynchs are busy. NCC suspects power. Brock Havron III

dougk02@us.ibm.com||NSFW/Morgan Stanley Dean Witter//1-877-687-4961/MSDW - Please call Lexington Netops ATT on online with ISSUES

lekew1@us.ibm.com||FWL3SOCOLO/Morgan Stanley Dean Witter/16607068/919-543-2810/Please contact Lekeshia at 919-543-2810 regarding MSDW issue. ATT and MSDW want to make changes on both the MSDW Dallas and Columbus firewalls to allow access to

randi1@us.ibm.com||Randi Narkevic Paging NSFW IBM 6548245 1-877-687-4961 DSMOPSL reporting they lost visibility to monitors opposite CSNGATE several times today.

gcthomas@us.ibm.com||NSALERT Clsd USF Co-Locations 16596361 SEV: 2 Dur: 4.966 HR(s) Per NSPD ticket is to be transferred. This is a transition account. ADVNETO transferred ticket to Firewall team RL2FIRE queue. SMRY: Gloria A Cline-Thoma

lekew1@us.ibm.com||FWL3SOCOLO/IBM/6548245/888-212-5447/DSMOPS reporting intermittent loss of visibility to devices. dev/hd2 at 96% on Csngate. Contact Lekeshia at 919-543-2810 for more information.

havron@us.ibm.com||GEALERT Init CFx 1375652 SEV: 2 Dur: 0 HR(s) SMRY:CFXNYC02, New York, NY., is down @ 1950. Asynch is busy and site # is out of service. NCC suspects power. Brock Havron III

gcthomas@us.ibm.com||NSALERT Opn/Clsd Pathmark T3150119 SEV: 2 Dur: 0 HR(s) SMRY: Contacted ATT/Stan. Verified that stores 633 and 153 were reporting up. ADVNETO verified that the sites were in an active state in NETV

IEW & PSI site status

xbooze@us.ibm.com||NOSSWAT1/IBM PC Company/N/A/1-888-212-5447/Multiple access points down to bldgs 500, 501, 503, 301, 627 at 20:15. Please call 1-877-780-5632 pc 643010.

ALRTCNT RYDRTPA3 0002HDL29 CPU

ALRTCNT RYDMIAA6 0002HDL19 CPU

geande1@us.ibm.com||GEALERT Init GEFA 1375662 SEV: 2 Dur: 0 HR(s) SMRY: Routers CSINYC01 & 02 located in New York, NY is down without backup. Site is located in the Manhattan Island district. Randy Anderson

PROBLEM: 16608159 WAS OPENED ACCT#: GENT AT PRIO: 1 ON 09/11/01 AT 21:25 DESC/1: -NODE DOWN GENTBROO WITH IP ADDRESS: 32.74.222.66 CALLBACK#:

PROBLEM: 16608162 WAS OPENED ACCT#: GENT AT PRIO: 1 ON 09/11/01 AT 21:25 DESC/1: -CANNOT PING GENTRAL1 WITH ADDR: 32.74.222.65 CALLBACK#:

gcthomas@us.ibm.com||NSALERT Init Pathmark 02375212 SEV: 2 Dur: 0 HR(s) SMRY: PSI Store 645 was down on NMC. Contacted Store support who verified that store was down, located in NY, No response from store as of yet. ADVNETO will continue

xbooze@us.ibm.com||NSALERT Init General Tire 2375216 SEV: 2 Dur: 0 HR(s) SMRY: Gentire P02681 down. ATT investigating. Updts to follow. Xavizalunsha Z Booze

tsdmail@us.ibm.com|Problem Transferred 00156721|Problem 00156721 transferred to Group IGS-ADVNETO

esheets1@us.ibm.com||NSSW3/NASCO/156721/1-877-687-4961/Nasco Winston Salem lost connection to EDS, please call netops for more info.

esheets1@us.ibm.com||NSRTR/NASCO/156721/1-877-687-4961/Nasco EDS link down for Winston Salem, NC. Please call netops for more info

gcthomas@us.ibm.com||NSALERT2 Updt Pathmark 2375212 SEV: 2 Dur: 2.463 HR(s) SMRY: Store 645 is down on NMC. ADVNETO has not received any response from store 645. ADVNETO will continue to contact store.

xbooze@us.ibm.com||NSALERT2 Updt General Tire 2375216 SEV: 2 Dur: 1.970 HR(s) SMRY: Gentire P02681 is down. ATT states it is related to the Central Office Power issue with the World Trade Center. Updts to follow in AM. Xavizalunsha Z Booze

esheets1@us.ibm.com||NSALERT2 Init NASCO 156721 SEV: 2 Dur: 0 HR(s) SMRY: Eric Sheets: Winston Salem NC loss connection to EDS, PD team investigating more info to follow.

esldb@us.ibm.com|ExecFYI|<GV33> BI=Y <FBI site slow resp resolved 22:45, cust owned issue>

esldb@us.ibm.com|TBCRAL|AVNS- WS001 not serving content. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

esldb@us.ibm.com|TBCRAL|AVNS- WS001 not serving content. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

LMNLAN1I RAMSES DAL1WF.NSSOUTH.IBM.COM Interface G_DAL1_AUS2 down.

LMNLAN1I RAMSES BOUNSS3 Interface TKR/0 down.

LMNLAN1I RAMSES LEX2CIS.NSSOUTH.IBM.COM Interface Serial5/3 down.

LMNLAN1I RAMSES PTBT2 Interface Serial0 down.