9/11 Pager Messages

Case 064408 MA1BAM Tucson, AZ Alltel Unplanned Outage 09/11 04:35 Note#0 P1: CDMA-MM MM-8 went out of service after a node swap. Bridge number 847-435-4201 [Cachun_Combs]

(2 of 2) ng from the backup node. nioc2 is up and nioc3 is coming up. [Monica_Jaramillo]

(1 of 2) Case 064408 MA1BAM Tucson, AZ Alltel Unplanned Outage 09/11 04:52 Note#1 P1: CDMA-MM There is not access to the omc at this point. performing swap on mm8a that was scratch yesterday the cdfs were missi

(1 of 2) Case 064408 MA1BAM Tucson, AZ Alltel 100% Out, Cum=00:32 Unplanned Outage 09/11 05:03 Note#2 P1: CDMA-MM There are processing calls on mm8b ( ( primary node). performing a scsiim-init mm8a level=2 acti

(2 of 2) on=full (backup node) [Monica_Jaramillo]

(2 of 2) is fully restored. [Monica_Jaramillo]

(1 of 2) Case 064408 MA1BAM Tucson, AZ Alltel 0% Out, Cum=00:54 Fully Restored 09/11 05:24 Note#3 P1: CDMA-MM The mm8b (Primary) it is up and and there are call processing, backup node is up too. the system

NACNRC2@motorola.com||P1 Winter

Haven System Case 060445 Update: Per NTL request, on yesterdays conf call, The EBTS - GR Patch 03.09.05.08 was been mapped in the Florida urban (orlsys, whsys, miasys , fl4sys ) last night. Market will schedu

Case 064419 RD1CTL Raleigh, NC Alltel No Outage 09/11 08:54 Note#0 P1: EMX2500 NO IPRs on the switch. Both Call Ext are down. Using 847-435-4202. CP 100% effected analog and digital. [Ahmed_Qureshi]

Case 064419 RD1CTL Raleigh, NC Alltel Unplanned Outage 09/11 08:58 Note#1 P1: EMX2500 NO I

PRs on the switch. Both Call Ext are down. Using 847-435-4202. CP 100% effected analog and digital. [Ahmed_Qureshi]

NACNRC2@motorola.com||CRITICAL Hanover DAP Case 064420 Escalating to Critical per market request

(2 of 2) traffic volume, Its a capacity iss

ue. Currently customer is taking analog cell sites out of service and spans. Call Ext crashed earlier. Call EXT are in a process of coming up. [Ahmed_Qureshi]

(1 of 2) Case 064419 RD1CTL Raleigh, NC Alltel 100% Out, Cum=00:23 Unplanned Outage 09/11 09:12 Note#2 P1: EMX2500 EMX outage recovery, CNRC CSE, Alcatel and customer on technical bridge. Customer have

very high

(1 of 2) Case 064419 RD1CTL Raleigh, NC Alltel 100% Out, Cum=00:38 Unplanned Outage 09/11 09:28 Note#3 P1: EMX2500 System crashed due to a system overload... The customer is going to remove half of the incomming

(2 of 2) lands spans, and also half of the modems at the channel back, thus attempting to prevent another crash once restoring the call ext procs. [Robert_Kosyluk]

(1 of 2) Case 064419 RD1CTL Raleigh, NC Alltel 100% Out, Cum=01:05 Unplanned Outage 09/11 09:55 Note#4 P1: EMX2500 System still down, all analog cell sites and digital as well. We are currently attempting

to get

(2 of 2) Dave Oaks access to the system. [Robert_Kos

yluk]

(1 of 2) Case 064421 AT3AIR Atlanta, GA Verizon Wireles No Outage 09/11 10:06 Note#0 P1: EMX2500 100% Outage d

ue to call overload. Dual processor outage. Outage recovery is currently working on off-loading the swi

(2 of 2) tch. [Rosabel_Jumilla]

(1 of 2) Case 064421 AT3AIR Atlanta, GA Verizon Wireles No Outage 09/11 10:07 Note#1 P1: EMX2500 100% Outage in AT3AIR due to call overload. Dual

processor outage. Outage recovery is currently working on off-loadi

(2 of 2) ng the switch. [Rosabel_Jumilla]

Case 064423 CH1ATM Charlotte, NC Alltel No Outage 09/11 10:12 Note#0 P1: EMX2500 Customer is getting paging overload and remote 96 IPRs. CP is not effected at current time. [Ahmed_Qureshi]

(1 of 2) Case 064421 AT3AIR Atlanta, GA Verizon Wireles 100% Out, Cum=01:23 Unplanned Outage

09/11 10:33 Note#2 P1: EMX2500 Bridge# 847-435-4201 is opened for this outage. CBSC outage recovery is working on throttling th

(2 of 2) e calls from the CBSC. [Rosabel_Jumilla]

(2 of 2) rottling is still in progress at the CBSC. [Rosabel_Jumilla]

(1 of 2) Case 064421 AT3AIR Atlanta, GA Verizon Wireles 100% Out, Cum=01:38 Unplanned Outage 09/11 10:49 Note#3 P1: EMX2500 One Call Ext procecessor i

s now back in service. Site confirmed call processing is back. Call th

Case 064421 AT3AIR Atlanta, GA Verizon Wireles 50% Out, Cum=01:48 Unplanned Outage 09/11 10:59 Note#4 P1: EMX2500 CBSC has been throttled to 50%. BHCA is stable at 125K [Rosabel_Jumilla]

(1 of 2) Case 064423 CH1ATM Charlotte, NC Alltel No Outage 09/11 11:04 Note#1 P1: EMX2500 This Switch has been Throttled back... Transit tr

unks to 75% incoming TG remover 25% in MOB DGLOBL repage has been d

(2 of 2) isabled. DAS and DAC Data have bee aborted. The site is @ aprx 170,000 BHCA [Brian_McDonough]

NACNRC2@motorola.com||P1 Elmsford System Case 064414 Update: SMS, DAP, MSC, BSC, & System team members online working with MSO. Bridge established @ 847-576-7977. More updates to follow.

Case 064419 RD1CTL Raleigh, NC Alltel 100% Out, Cum=02:49 Unplanned Outage 09/11 11:38 Note#5 P1: EMX2500 CBSC-1 is enabled and is comming back in service, also analog service has bee

n restored. [Robert_Kosyluk]

Case 064419 RD1CTL Raleigh, NC Alltel 60% Out, Cum=02:50 Partially Restored 09/11 11:40 Note#6 P1: EMX2500 Digital test call are being completed on cbsc-1. [Rob

ert_Kosyluk]

NACNRC2@motorola.com||P1 Hanover DAP Case 064420 Update: CPU has stabilized, PSE will continue to montior the situation, bridge continues.

Case 064419 RD1CTL Raleigh, NC Alltel 60% Out, Cum=03:13 Partially Restored 09/11 12:02 Note#7 P1: EMX2500 CBSCs [Robe

rt_Kosyluk]

(2 of 2) g call processing (20% of the system) [Rosabel_Jumilla]

(1 of 2) Case 064421 AT3AIR Atlanta, GA Verizon Wireles 50% Out, Cum=03:12 Unplanned Outage 09/11 12:23

Note#5 P1: EMX2500 CBSC 3 & 4 is at 50% throttling CBSC 5 is at 25% throttling CBSC 7 is fully operational No analo

Case 064419 RD1CTL Raleigh, NC Alltel 30% Out, Cum=03:43 Partially Restored 09/11 12:33 Note#8 P1: EMX2500 CBSC 2 has been enabled and is processing calls. [Robert_Kosyluk]

(1 of 2) Case 064419 RD1CTL Raleigh, NC Alltel 10% Out, Cum=04:15 Partially Restored 09/11 13:05 Note#9 P1:

EMX2500 CBSC is now enabled. There is still a group of sites outs of service, and some land trunking tha

(2 of 2) t is oos. [Robert_Kosyluk]

Case 064419 RD1CTL Raleigh, NC Alltel 0% Out, Cum=04:28 Fully Restored 09/11 13:18 Note#10 P1: EMX2500 All CBSCs and EMX are 100% restored. [Robert_Kosyluk]

(2 of 2) BHCA is stable at 120K [Rosabel_Jumilla]

(1 of 2) Case 064421 AT3AIR Atlanta, GA Verizon Wireles 30% Out, Cum=04:11 Unplanned Outage 09/11 13:22 Note#6 P1: EMX2500 CBSC 3,4 & 5 is at 25% throttling CBSC 7 is fully operational Analog Service is

available at 10%

NACNRC2@motorola.com||CRITICAL Elmsford System Case 064414 High CPU Utilization on TDAP's 1 thru 9. SMS, DAP, MSC, BSC, & System team members online working with MSO. Bridge established @ 847-576-7977. Case has been allocated to the System

NACNRC2@motorola.com||P1 Hanover DAP Case 064420 Update: System is stable, market wants the case to remain CRITICAL, bridge is ending.

Case 064421 AT3AIR Atlanta, GA Verizon Wireles UNKNOWN, Cum=05:25 Unplanned Outage 09/11 14:36 Note#7 P1: EMX2500 Digital is 100% operational Analog is 25% in service BHCA is 150K [Rosabel_Jumilla]

Case 064445 LI5ATM Little Rock, AR Alltel No Outage 09/11 15:04 Note#0 P1: EMX2500 Licensed for 175000 CDRs, Currently at 253,000 CDRs Customer is requesting ticket to be opened as P1. [Pamela_Buckl

ey]

(1 of 2) Case 064445 LI5ATM Little Rock, AR Alltel No Outage 09/11 15:16 Note#1 P1: EMX2500 Site is seeng upwards

of 250,000 busy hour call attempts.....site staff want to begin throttling procedures.....note

(2 of 2) this is different from original title. [Morris_Jones]

(1 of 2) Case 064445 LI5ATM Little Rock, AR Alltel 0% Out, Cum=00:56 No Outage 09/11 15:54 Note#4 P1: EMX2500

Switch currently running at 220,000 Busy Hour Call Attempts (dropping) and is stable.... CPU Usa

(2

of 2) ge is currently at 83% in the TRANS, CALEXT Site has reduces the number of SIGS on the analog sites... [Morris_Jones]

Case 064449 EV3GTE Evansville, IN Verizon Wireles No Outage 09/11 16:14 Note#0 P1: EMX2500 EMX2500 is sheding pages on cellsites. [Harold_Rabin]

Case 064421 AT3AIR Atlanta, GA Verizon Wireles 0% Out, Cum=07:11 Fully Restored 09/11 16:21 Note#8 P1: EMX2500 System is fully restored. CPU Usage and BHCA are within tolerance. [Rosabel_Jumilla]

(1 of 2) Case 064445 LI5ATM Little Rock, AR Alltel

0% Out, Cum=01:32 No Outage 09/11 16:30 Note#5 P1: EMX2500 Busy Hour Call Attempts have dropped down to 194,000......customer has started to bring in SIGS.

(2 of 2) .... Customer has declared he is comfortable with the state of his system...bridge has been dropped [Morris_Jones]

NACNRC2@motorola.com||P1 Elmsford S

ystem Case 064414 Update: BSC/PSE is mornitoring GPROC utilization every 20 minutes. Bridge 847-538-1299 remain open for monitoring.

NACNRC2@motorola.com||P1 Elmsford System Case 064414 Update: nysys: all GPROCs' utilization are under 42%; nysys4: all GPROCs' utilization are under 47%; ffsys: all GPROCs' utilization are under 47%; gcsys: GPROCs' utilization are und