9/11 Pager Messages

FYI: From 7:00 to 7:20 ET, On Hold Messages in Moore were playing music only. An uplink error was corrected by resetting the box. VT # 248789 NCC/b

FYI: ACT SL:76 %, Staff:468, Que:0, CRG SL:70%, Staff:58, Que:0, MB SL:47 %, Staff:410, Que:70, SST SL:75 %, Staff:180, Que:2, TEC SL:

43 %, Staff:135, Que:47. NCC/b

FYI: ACT OCC 81%, MB OCC 79%, PRTOCC 80%, and SPS OCC 78%. NCC/b

FYI: ACT SL and SST SL are now within goal. NCC/b

FYI: All high rise buildings surrounding LAX have been ordered evacuated. This does include the DirecTV sites in El Segundo. Updates to follow as they become available. NCC/b

STATS (overall): ATT: 32299, ANS: 29227, ABD: 2583, BSY: 489, SL: 63%, OCC: 85%, ASA: 15, HT: 397. NCC/b

1of2:STATS: MB-ASA: 38, SL: 54%, OCC: 83%, CRG-ASA: 4, SL: 80%, OCC: 91%,

TEC:-ASA: 23, SL: 55%, OCC: 93%, ACT-ASA: 81, SL: 80%, OCC: 88%, SST-ASA: 6, SL: 82%, OCC: 94%, SPS-ASA: 33, SL: 87%, OCC: 83%, HS-ASA: 9, SL: 96%, OCC: 92%, PRT-

2of2:ASA: 3, SL: 100%, OCC: 83%. NCC/b

Update: The DIRECTV buildings in El Segundo have NOT been ordered evacuated. Updates will follow as more information becomes available. NCC/b

ENTERPRISE STAFFING: CVG ATT:96%, ADH:88%; BOISE ATT:96%, ADH:94%. Pending statistics from West. NCC/b

FYI: There have been a total of 758 ICM busies so far today. These represent 603 unique ANIs. Call dispositions indiciate the following: Billing: 22%, Activations: 21%, Programming: 15%, Transfers: 13%. NCC/b

FYI: ACT, MB, PRT, & SPS OCC's are now within goal. NCC/b

FYI: ACT SL:77%, Staff:873, Que:42 ; SST SL:76%, Staff:286, Que:14. NCC/b

ENTERPRISE STAFFING: CVG ATT:93%, ADH:91%; BOISE ATT:95%, ADH:93%; WEST ATT:79%, ADH:91%. NCC/b

FYI: At 15:06:47, the Moore & Valdosta PGs are sporadically showing offline, the Meridian Max screens froze, and agents are experiencing desktop application slowness. CRDB data may be affected. VT# 249026. NCC/b

1of2:FYI: The Moore & Valdosta PGs are no longer sporadically showing offline, Meridian Max is no longer frozen & desktop applications are now functioning at 100%. Calls were manually routed to Moore from 16:00 to 16:26. Network

2of2:interruptions caused ICM to miss events leading to over queuing. CRDB data may be affected. VT #249026 NCC/b

FYI: From 16:40:22 to 16:44:46 ET, the NCC lost the view into Moore's Meridian Max. No customers or agents were affected. VT #249065 NCC/b

BROADCAST: Incoming signals lost from NY-WPIX/VC908, NY-CBS/VC380, 903 & NY-WWOR/VC907 & NY-WABC/VC386, 906 & NY-NBC/VC382, 904. Stand by slide airing. ETA for restoration unknown. NCC/b

ENTERPRISE STAFFING: CVG ATT:92%, ADH:90%; BOISE ATT:89%, ADH:93%; WEST ATT:83%, ADH:79%. NCC/b

STATS (overall): ATT: 115915, ANS: 88256, ABD: 11979, BSY: 15680, SL: 47%, OCC: 93%, ASA: 107, HT: 425. NCC/b

BROADCAST UPDATE: All signals have been restored for the New York local and distant network feeds except NY-WPIX/VC908, no ETA for restoration. NCC/b

1of2:STATS: MB-ASA: 239, SL: 28%, OCC: 91%, CRG-ASA: 8, SL: 89%, OCC: 95%, TEC:-ASA: 42, SL: 48%, OCC

: 96%, ACT-ASA: 8, SL: 66%, OCC: 96%, SST-ASA: 216, SL: 67%, OCC: 97%, SPS-ASA: 10, SL: 83%, OCC: 93%, HS-ASA: 13, SL: 96%, OCC: 96%,

2of2:PRT-ASA: 18, SL: 99%, OCC: 93%. NCC/b

FYI: MB is no longer in que. NCC/b

FYI: CRG SL is now within goal. NCC/b

FYI: SPS SL: 79%, Staff: 55, Que: 23. NCC/b

BROADCAST UPDATE: WPIX Channel New York WB Viewer Channel 908. Service has been restored. NCC/b

FYI: Convergys is assisting West with Technical call volume. NCC/b

ENTERPRISE STAFFING: CVG ATT: 91%, ADH: 90%, BOISE ATT: 89%, ADH: 95%, WEST ATT: 83%, ADH: 88%. NCC/b

FYI: Convergys is no longer assisting with Technical call volume. NCC/b

ATTENDANCE/ADHERENCE: CVG ATT: 91%, ADH: 91%, BOISE ATT: 88%, ADH: 95%, WEST ATT: 89%, ADH: 89%. NCC/b

Stats (overall): ATT: 161791, ANS: 130362, ABD: 1446, BSY: 16983, ASA: 101, SL: 55%, OCC: 86%, HT: 420. NCC/b

1of2:Stats, MB-ASA: 154, SL: 41%, OCC: 84%, CRG-ASA: 52, SL: 92%, OCC: 90%, Tec-ASA: 62, SL: 46%, OCC: 95%, ACT-ASA: 52, SL: 75%, OCC: 92%, SST-ASA: 93, SL: 62%, OCC: 91%, SPS-ASA: 32, SL: 79%, OCC: 89%, HS-ASA: 66, SL: 96%, OCC: 88%,

2of2:PRT-ASA: 58, SL 100%, OCC: 82%. NCC/b