9/11 Pager Messages

OST ALERT - All Local, SB and consumer data scheduled to be called in New York toda

y has been pulled out due to the tragedy in New York this morning.

EXEC Update: OPS joining 1009 immediately to review ARL plans and discuss outages. NATS closing apps now. DW

OST 1004 INITIAL: NLS SR crashed #USERS:N/A LOC: NLS SEG:TM START:8:56 DUR:10m. OWNER:OST/AST STATUS: Support in process of bring backup SR.

EXEC Update: All parties please join v211.5178 pc294554 for EXEC update and plan. DW

OST ALERT: ARL site being shut down for the day, due to the issues in ARL.

OST 1004 UPDATE/FINAL: NLS SR crashed #USERS:N/A LOC: NLS SEG:TM START:8:56 DUR:10m. OWNER:OST/AST STATUS: SR backup, Users are logged back in and working without issue.

ALL TM SB and Consumer Please

put all reps into training. Please stop all OUTBOUND Calling. Any questions please join the main bridge. 675-1001 pc 1001 Rebecca Sexton, OST Manager.

ALL TM SB and Consumer Please put all reps into training. Please stop all OUTBOUND Calling. Any questions please join the main bridge. 675-1001 pc 10

01 Rebecca Sexton, OST Manager.

OST ALERT: ALL TM Centers, SB, RES, CONS will be closing for the remainder of the day, Any Questions, please join v675.1009 pc1009.

OST ALERT:

ALL TM Centers, SB, RES, CONS, LOC and PHX IB are closed, CS is still working, Update to be sent on which ones will also close. Any Questions, please join v675.1009 pc1009.

OST ALERT: ALL CENTERS do not shut down your software, just disable the logins.

OST ALERT: ALL TM CENTERS do not shut down your software, just disable the logins.

Due to the nature of issues across the nation, all centers will be closing. All Customer Service and Telemarketing will all be closed. Please join 675-1001 800-952-3675 PC 1001 with any questions.

At this time all TM sites will remain closed for the remainder of the day. CS sites will remain open. Updates will be given on the half hour via the main bridge 675-1001 800-952-3675 PC 1001. JD/NSS

NSS/OST ALERT - The LANDSCAPE II project is still on schedule for tonight in CDR. All Support folks should report to the project bridge at 11:45CDT. A note will be coming out from NSS/OST regarding bridge info, etc. Thx, Brenen

**2nd LVL ALERT** | All media inquires should be referr

ed to the Public Relations team by calling 1800 644 News and the PR department will immediately return the call. Thanks Rebecca/OST