9/11 Pager Messages

NUM 670-463-5772

AN AIRCRAFT OF UNKNOWN ORIGIN HAS HIT THE WORLD TRADE CENTER IN NY...CNN HAS LIVE PICTURES...JOE T/OCC

AIR TRAFFIC CONTROL HAS NOT GIVEN US ANY CONCRETE INFO.....INDICATED PSBL HI-JACK COM ACFT. JOE TURNER OCC DUTY DIRECTOR / 5-0000

TWO PLANES HAVE CRASHED INTO THE WORLD TRADE CENTER IN NEW YORK WE ARE TOLD POSSIBLY 737 DO NOT KNOW IF THEY ARE COMMERCIAL. DISPATCHERS ARE IN THE PROCESS OF ACCOUNTING FOR ALL O

UR AIRCRAFT. WILL UPDATE AS INFO AVAIL.JOHN BOICOURT OCC/MGR

404-715-4525-900 or 800-727-4525 Critical Alert

AIR TRAFFIC CONTROL HAS ADVISED ACFT INVOLVED IN INCIDENT IS AN AMERICAN AIRLINES B767. JOE TURNER OCC DUTY DIRECTOR

NUM 778-485-8087

404-715-4525-900 or 800-727-4525 Critical Alert

NUM 778-485-8087

DUE TO INCIDENT IN NYC WE ARE PRESENTLY CEASING ALL OPERATIONS SYSTEM WIDE. DETAILS AS AVAIL JBOICOURT OCC

EMERGENCY CONFERENCE CALL - 10:30 today 9/11/01 1-888-795-8964 pass code - 21430 Please join Allison Ausband and Sharon Wibben on this call!

!! Tks, Linda for Laura Kahoe[10:02]

SW..I HAVE ACCESS TO PAGE YOU FROM HERE, OR EMAIL. ALSO HAVE PHONE AT 3-1449. WHICH WOULD WORK BEST FOR YOU? BILL[10:04]

SEVERE IROPS HAS BEEN D

ECLARED WE WILL CEASE OPERATIONS UNTIL 1500. PLEASE ADVISE CREWS TO STAY AT HOME OR HOTELS UNTIL NOTIFIED. JBOICOURT OCC

Please call vicki 5-3111. thank you. Brad[10:41]

Message: AT THIS TIME A

LL OPERATIONS HAVE CANCELLED UNTIL 0500EST 12AUG01. JBOICOURT OCC/MGR

PER SANDY GORDON.... BASE DIRECTORS PLEASE STAFF FIELD COMMAND CENTERS. JBOICOURT OCC/MGR

Duff and Joan just held conference call with base directors (NYC, BOS, ATL were not on). All other bases have extra staffing, CIRP, are going to 12 on/ 12 off shifts. Bases are contacting f/a's at home and on layover

s.[1of2][11:02]

Kevin Murphy/ DT have been contacted to provide phone line support to OCC and scheduling. Please page me with any questions. Joan (hotel 801-258-6000 room 569

)[2of2][11:02]

We are setting up another conference call with the bases for 1 p.m. east c

oast time. We will send out the conference number soon. Joan[11:04]

***** BE ADVISED ALL DELTA FLIGHTS ARE ON THE GROUND AND ACCOUNTED FOR.****** JOHN BOICOURT OCC/MGR

I hav

e talked with David James and Kelly Shelnutt: they are handling things well. Both have secured hotel rooms for transit crews and are sending them there. Still trying to make contact with Clara Doss. Joan[11:30]

NUM 678-485-8087

I just talked with Clara Doss. Boston is handling situation same way as other bases....using hotels for f/a's, calling them to stay home, etc. Clara and staff are fine. Joan[11:36]

Hi sweetheart.I know you are swamped, I trust you are okay. If you get even a minute let me hear your voice. I love you forever, George

NUM 914-738-4070

FYI - DT is on 24 X 7 support, pulling down any system not needed in order to support sked and reroute systems. Dennis, Gina and Gaye are dividing 24X7 support along with their teams to assist if there is any technica

l[1of2][15:34]

problem. Joan[2of2][15:34]

***ATTENTION ALL **** DUTY DIRECTOR HAS NOW CHANGED POSSIBLE STARTUP FROM O500 UNTIL NOON TOMORROW EST ANY QUESTIONS PLEASE CALL THANK YOUR TEAMS FOR THEIR GREAT COMMUNICATION! ANY QUESTIONS JBOICOURT MGR IFS/OCC

All: Pls. call Laura Kahoe for any support she can lend from the FSO. Shifts have been set up for 24 hr. availability. Now to 2300, 2300 to 0700, 0700 to 1500, and 1500 to 2300. Cell = 404-402-4324. Tks, Linda for Laura[15:36]

**** ALL BASES CONTACTED TO ENSURE THEY HAVE OR IN THE PROCESS OF CONTACTING ALL CREWS WITH SIGN INS TODAY, TOMORROW AND MID ROTATION AND THEY HAVE ***** JBOICOURT MGR/OCC

Please read e-mail msg. just sent with 2 attachments, regarding Critical Pay Policies, and be prepared to discuss at 10:00 ET conference call we are attempting to set up. If we are not successful with the set up, we[1of2][20:56]

will contact you personally via phone. Thank you. Linda for Allison and Sharon Wibben[2of2][20:56]

Please join Bill Crumbley on conference call tonight 9/11 at 10:00 ET for updates and discussion on todays events. Call in number is 1-888-795-8964 pass code #16361. Thank you, Linda for Bill C.[21:14]

**ATTENTION ALL**DUTY DIRECTOR ANNOUNCED THAT ALL FLTS WILL BE CXLD THROUGH 6PM ET TOMORROW. NEW SECURITY MEASURES INCLUDE 100% POSITIVE BAG MATCH DOMESTIC/INT'L. WILL PROVIDED FURTHER INFO WHEN KNOWN. PLZ CALL IF WE CAN[1of2][22:52]

BE OF ASSISTANCE. K.COLLUM/IFS OCC/5-9920[2of2][22:52]

are going to fly tomorrow WILL BE contacted by crew sched or reroute, incl. reg line holders.[2of2][0:24]

Tomorrow on Weds. 9/12, we anticipate only a very limited startup. Int'l diversions from tues will not dept until after 1200 EDT and other limited originations will not depart until after 1800. All pilots and FAs who[1of2][0:24]