9/11 Pager Messages

4) LMNLAN1I RAMSES WIN1CIS.NSSOUTH.IBM.COM Interface TokenRing4/1 down.

5) LMNLAN1I RAMSES TRANS2WF.NSSOUTH.IBM.COM Interface 9.32.208.85 down.

cbranch@us.ibm.com||NSALERT2 Updt Pathmark 2374527 SEV: 2 Dur: 1.149 HR(s) SMRY: Store 568 is down. Hughes Tech informed that store is on back up power, and communication will be restored when full power returns. Store Support was update

7) reharris@us.ibm.com||NSALERT2 Init Pathmark 2374508 SEV: 2 Dur: 5.7 HR(s) SMRY: Robbie E Harris Pathmark Store 535 is showing down in Netview. Contacting AT&T to investigate the circuit. Updates to follow.

reharris@us.ibm.com||NSALERT2 Clsd Pathmark 2374508 SEV: 2 Dur: 5.7 HR(s) SMRY: Robbie E Harris Pathmark Store 535 circuit is up. Contacted store support and verified RISC is up but controller is down. Transferring ticket to NSTRANS.

9) cbranch@us.ibm.com||NSEM/Pathmark/2374527/1-888-212-5447/Assistance needed for Pathmark store that has been down for 5 hrs. Please call ADVNETO.

10) LMNLAN1I RAMSES PTWW2 Node Down.

11) LMNLAN1I RAMSES PTWW1 Interface Serial0 down.

14) esldb@us.ibm.com|TBCRAL|FSGW- CUST OWNED > 30 MIN . Please call T/L 650-3205 or 1-800-664-6895 PC 145134

12) esldb@us.ibm.com|TBCRAL|FSGW- CUST OWNED > 30 MIN . Please call T/L 650-3205 or 1-800-664-6895 PC 145134

13) esldb@us.ibm.com|TBCRAL|FSGW- CUST OWNED > 30 MIN . Please call T/L 650-3205 or 1-800-664-6895 PC 145134

15) cbranch@us.ibm.com||NSALERT2 Updt Pathmark 2374527 SEV: 1 Dur: 5.361 HR(s) SMRY: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost power. Sent Exec. Alert. More updates to follow. Corey D Branch

17) cbranch@us.ibm.com|SEV: 1 |Escalation Page: 4 Hour Sev: 1 Problem! Pathmark 2374527 Summary: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost power. Sent Exec. Alert. More updates to follow.

18) jrigsby1@us.ibm.com||NMCMGR/Pathmark/2374527/1-888-212-5447/Pathmark store 568 down due to power failure. This store has been down for 5 hours. DPE and EM have been contacted.

16) cbranch@us.ibm.com|SEV: 1 |Escalation Page: 4 Hour Sev: 1 Problem! Pathmark 2374527 Summary: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost pow

er. Sent Exec. Alert. More updates to follow.

19) esldb@us.ibm.com|ExecFYI|<HBTN> BI=Y <Still not pushing content, MS tech team lead on call

20) jrigsby1@us.ibm.com||NSEM/Pathmark/NA/1-888-212-5447/Pathmark store 568 has recovered. This has been verified with store support. PR will be closed.

21) cbranch@us.ibm.com||NSEM/Pathmark/2374527/1-888-212-5447/Assistance needed for Pathmark Store 568. Please call ADVNETO.

cbranch@us.ibm.com|SEV: 1 |Escalation Page: Sev: 1 Problem Closure! Pathmark 2374527 Summary: Store 568 has recovered. Store currently running off of extension cords to power generator. Per EM lowering severity to two, until main power ha

cbranch@us.ibm.com|SEV: 1 |Escalation Page: Sev: 1 Problem Closure! Pathmark 2374527 Summary: Store 568 has recovered. Store currently running off of extension cords to power generator. Per EM lowering severity to two, until main p

ower ha

cbranch@us.ibm.com||NSALERT2 Updt Pathmark 2374527 SEV: 1 Dur: 5.427 HR(s) SMRY: Store 568 is up, active, and running off extension cords generator. Per EM lowering to sev2, until main power is restored. Fi

rst shift to follow up for clos

25) johnc01@us.ibm.com||NSALERT2 Updt Ryder 2374303 SEV: 2 Dur: 13.64 HR(s) SMRY: John Campbell Hughes to be on site at 12:00 noon.

26) cbranch@us.ibm.com||NSEM/Pathmark/2374527/1-888-212-5447/Pathmark Store 568 is up on main power. Reason for outage unknown transferring PR to PSICUST for closure.

27) cbranch@us.ibm.com||NSALERT Clsd Pathmark 2374527 SEV: 2 Dur: 6.095 HR(s) SMRY: Store 568 is up on main power. Reason for outage unknown. Transferring PR to PSICUST for closure. Corey D Branch

28) jhood@us.ibm.com||NSCOMSOFT/FSG//1-888-212-5447/Please contact ADVNETO. FSG controller PI53A active but will not go into session. t/l 441-2810

29) jhood@us.ibm.com||NSRTR/IBM/6497867/1-888-212-5447/Please contact ADVNETO. IBM request assistance on ticket 6497867. User never able to reach 216.168. 253.150 from 9.82.135.64. t/l 441-2810.

30) jhood@us.ibm.com||NSALERT Init FSG T3149926 SEV: 2 Dur: 0.234 HR(s) SMRY:FSG controller PI53A not in session. NSCOMSOFT engaged. Updates to follow. Jenine R Hood

31) LMNLAN1I RAMSES PTWW2 Interface Serial0 down.

32) liacm@us.ibm.com||NSSW3/General Tire/T3149925/1-888-212-5447/Continental GT users in Charlotte are unable to connect to IBM IIN. NSCOMSO

FT seeing errors. Please call ADVNETO.

liacm@us.ibm.com||NSALERT Init General Tire T3149925 SEV: 2 Dur: 0 HR(s) SMRY: Users in Charlotte are unable to connect to IBM IIN. VTAM support has been engaged fo

r further PD to investigate sense codes. Updates to follow. Lia Matthewson

34) liacm@us.ibm.com||NSSW3/General Tire/T3149925/1-888-212-5447/Continental GT users in Charlotte are unable to connect to IBM IIN. NSCOMSOFT seeing sense code errors. 2nd page. Please

call ADVNETO.

35) ewalden@us.ibm.com||NSALERT Init Ryder 2374736 SEV: 2 Dur: 0 HR(s) SMRY: L0779/D3066 vsat location down

. Opening ticket with Hughes for dispatch. Update to follow. Eddie Walden

36) jhood@us.ibm.com||NSCOMSOFT/FSG/T3149926 /1-877-687-4961/Please contact ADVNETO. FSG request update from VTAM on PI53A issue t/l 441-2810

37) jhood@us.ibm.com||NMCMGR/General Tire/T3149965/1-888-212-5447/Please contact ADVNETO. GENT Mayfield unable to reach SAP3 t/l 441-2810

38) jhood@us.ibm.com||NSALERT Clsd FSG T3149926 SEV: 2 Dur: 0.255 HR(s) SMRY: FSG controller PI53A not in session. FSG field services engaged. Transferring to CSG Jenine R Hood

39) liacm@us.ibm.com||NSALERT Clsd General Tire T3149925 SEV: 2 Dur: 0.692 HR(s) SMRY: Users in Charlotte are now able to connect to IBM IIN. The cause of the problem is unknown. Closing PR. Lia C Matthewson

40) jhood@us.ibm.com||NSALERT Init IBM 6497867 SEV: 2 Dur: 0 HR(s) SMRY:IBM user IGN dialer iss

ue. User unable to access national number. Left vm for cust. Jenine R Hood

tsdmail@us.ibm.com|Change 5458 awaiting the approval of you|Change 5458 awaiting the approval of your group IGS-ADVNETO. Change 5458

has been Submitted by WRIGHT, ROBERT (IGS5A5782). Change Name : Replace failed power supply in Worcester

42) jhood@us.ibm.com||NSALERT Clsd IBM 6497867 SEV

: 2 Dur: 1.045 HR(s) SMRY: : IBM user IGN dialer issue. Lowering ticket to sev3 per Melissa/TA. Left vm for user to call backJenine R Hood

44) esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov is down. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

46) esldb@us.ibm.com|ExecFYI|GV33 BI=

Y fbi.gov is down. Investigation is underway. TSWAT engaged.

43) esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov is down. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

45) esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov is down. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

47) esldb@us.ibm.com|MGRCritSit|GV33 BI=Y 800-709-6809 or T/L 650-0195 PC 193619 fbi.gov is down. Critsit engaged.

48) esldb@us.ibm.com|MGRCritSit|GV33 BI=Y 800-709-6809 or T/L 650-0195 PC 193619 fb

i.gov critsit update.

49) LMNLAN1I RAMSES PTWW2 Interface Serial0 down.

51) esldb@us.ibm.com|SWATSCH|GV33 - fbi.gov is down. Pushing FW rules. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

50) esldb@us.ibm.com|SWATSCH|GV33 - fbi.gov is down. Pushing FW rules. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

52) jhood@us.ibm.com||NSRTR/USF Co-Locations/16596361/1-888-212-5447/Please contact ADVNETO.COLO San Jose sev1. Firewalls are 129.41.5.34 and 129.41.5.31 t/l 441-2810

53) PROBLEM: 16596361 WAS OPENED CSS: DEMT 0000009 ACCT#: DEMT BY: SAEPHAN AT: 408-629-4381 ON 09/10/01 AT 09:40 DESC/1: FIREWALL WORKED ON 9/7 NOW VPN NOT WORKING SAN JOSE

54) jhood@us.ibm.com||NSFW/USF//1-888-212-5447/

please contact ADVNETO. Toyota firewall rule BGRY524SC8 t/l 441-2810

55) jhood@us.ibm.com||NSALERT Init USF Co-Lo

cations 16596361 SEV: 1 Dur: 0 HR(s) SMRY:OLO San Jose firewall issue. Users unable to get to server. PD team engaged. Jenine R Hood

56) debconn@us.ibm.com||FWL3SOCOLO/IBM/16596361/543-2810/San Jose (Demand Tech VPN not working Dave Arkle worked on it 9/10/01 cstmr upset; pr 16596361 SEV1 colo site

57) esldb@us.ibm.com|ExecFYI|gv33 BI=Y fbi.gov is now up. Comb of High Internet traffic and a DoS attack caused this issue. FW Team implemented new rules to resolve.

tsdmail@us.ibm.com|Change 5470 awaiting the approval of you|Change 5470 awaiting the approval of your group IGS-ADVNETO. Change 5470 has been Submitted by STUCKEY, BRETT (IGS5A5746). Change Name : IPL MVS2 TO CORRECT DAMAGE FROM

PEOPLESOF

59) jhood@us.ibm.com||NSALERT Updt USF Co-Locations 16596361 SEV: 1 Dur: 0.021 HR(s) SMRY:COLO San Jose firewall issue. Transition account. Per PD team firewalls are working. Lowering to sev2 Jenine R Hood

60) liacm@us.ibm.com||NSFW/IBM/N/A/1-888-212-5447/Brian Greenway/FAM is requesting your assistance with status on BGRY524SC8. Please call ADVNETO.

tsdmail@us.ibm.com|Change 5470 awaiting the approval of you|Change 5470 awaiting the approval of your group IGS-ADVNETO. Change Name : IPL MVS2 TO CORRECT DAMAGE FROM PEOPLESOFT Change Description :

IPL MVS2 PER EPCT TO CORRECT PROBLEM AS

62

) ALRTCNT FSGRTP10 0002HDL09 CPU

63) jhood@us.ibm.com||NSSW3/Pathmark//1-888-212-5447/Pathmark store 576 is ready for conversion. t/l 441-2810

64) esld

b@us.ibm.com|MGRCritSit|gv33 BI=Y 800-709-6809 or T/L 650-0195 PC 193619 fbi.gov issue update.

65) tsdmail@us.ibm.com|Problem Transferred 00156670|Problem 00156670 transferred to Group IGS-ADVNETO

66) xbooze@us.ibm.com||NSCOMSOFT/FSG/N/A/1-888-212-5447/Please call Netops concerning FSG L92M40 off N92PROD.

67) esldb@us.ibm.com|ExecFYI|HBTN BI=Y Webserver content push issue resolved.

69) esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov performance issue. Please call T/L 650-3205 or 1-800-664-6895 P

C 169294

68) esldb@us.ibm.com|TBCSCH|GV33

- fbi.gov performance issue. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

70) esldb@us.ibm.com|TBCSCH|GV33 - fbi.gov performance issue. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

71) havron@us.ibm.com||GEALERT Init FGI 1375588 SEV: Dur: 0 HR(s) SMRY:FGINY1A & FGINYC02, New York, NY., are down @ 1634. Both asynchs are busy. NCC suspects power. Brock Havron III

72) dougk02@us.ibm.com||NSFW/Morgan Stanley Dean Witter//1-877-687-4961/MSDW - Please call Lexington Netops ATT on online with ISSUES

lekew1@us.ibm.com||FWL3SOCOLO/Morgan Stanley Dean Witter/16607068/919-543-2810/Please contact Lekeshia at 919-543-2810 regarding MSDW issue. ATT and MSDW want to make changes on b

oth the MSDW Dallas and Columbus firewalls to allow access to

74) randi1@us.ibm.com||Randi Narkevic Paging NSFW IBM 6548245 1-877-687-4961 DSMOPSL reporting they lost visibility to monitors opposite CSNGATE several times today.

gcthomas@us.ibm.com||NSALERT Clsd USF Co-Locations 16596361 SEV: 2 Dur: 4.966 HR(s) Per NSPD ticket is to be transferred. This is a transition account. ADVNETO transferred ticket to Firewall team RL2FIRE queue. SMRY: Gloria A Cline-Thoma

76) lekew1@us.ibm.com||FWL3SOCOLO/IBM/6548245/888-212-5447/DSMOPS reporting intermittent loss of visibility to devices. dev/hd2 at 96% on Csngate. Contact Lekeshia at 919-543-2810 for more information.

77) havron@us.ibm.com||GEALERT Init CFx 1375652 SEV: 2 Dur: 0 HR(s) SMRY:CFXNYC02, New York, NY., is down @ 1950. Asynch is busy and site # is out of service. NCC suspects power. Brock Havron III

gcthomas@us.ibm.com||NSALERT Opn/Clsd Pathmark T3150119 SEV: 2 Dur: 0 HR(s) SMRY: Contacted ATT/Stan. Verified that stores 633 and 153 were reporting up. ADVNETO verified that the sites were in an active state in NETV

IEW & PSI site status

79) xbooze@us.ibm.com||NOSSWAT1/IBM PC Company/N/A/1-888-212-5447/Multiple access points down to bldgs 500, 501, 503, 301, 627 at 20:15. Please call 1-877-780-5632 pc 643010.

80) ALRTCNT RYDRTPA3 0002HDL29 CPU

81) ALRTCNT RYDMIAA6 0002HDL19 CPU

82) geande1@us.ibm.com||GEALERT Init GEFA 1375662 SEV: 2 Dur: 0 HR(s) SMRY: Routers CSINYC01 & 02 located in New York, NY is down without backup. Site is located in the Manhattan Island district. Randy Anderson

gcthomas@us.ibm.com||NSALERT Init Pathmark 02375212 SEV: 2 Dur: 0 HR(s) SMRY: PSI Store 645 was down on NMC. Contacted Store support who verified that store was down, located in NY, No response from store as of yet. ADVNETO will continue

84) xbooze@us.ibm.com||NSALERT Init General Tire 2375216 SEV: 2 Dur: 0 HR(s) SMRY: Gentire P02681 down. ATT investigating. Updts to follow. Xavizalunsha Z Booze

85) tsdmail@us.ibm.com|Problem Transferred 00156721|Problem 00156721 transferred to Group IGS-ADVNETO

86) esheets1@us.ibm.com||NSSW3/NASCO/156721/1-877-687-4961/Nasco Winston Salem lost connection to EDS, please call netops for more info.

87) esheets1@us.ibm.com||NSRTR/NASCO/156721/1-877-687-4961/Nasco EDS link down for Winston Salem, NC. Please call netops for more info

88) gcthomas@us.ibm.com||NSALERT2 Updt Pathmark 2375212 SEV: 2 Dur: 2.463 HR(s) SMRY: Store 645 is down on NMC. ADVNETO has not received any response from store 645. ADVNETO will continue to contact store.

xbooze@us.ibm.com||NSALERT2 Updt General Tire 2375216 SEV: 2 Dur: 1.970 HR(s) SMRY: Gentire P02681 is down. ATT states it is related to the Central Office Power issue with the World Trade Center. Updts to follow in AM. Xavizalunsha Z Booze

90) esheets1@us.ibm.com||NSALERT2 Init NASCO 156721 SEV: 2 Dur: 0 HR(s) SMRY: Eric Sheets: Winston Salem NC loss connection to EDS, PD team investigating more info to follow.

91) esldb@us.ibm.com|ExecFYI|<GV33> BI=Y <FBI site slow resp resolved 22:45, cust owned issue>

93) esldb@us.ibm.com|TBCRAL|AVNS- WS001 not serving content. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

94) esldb@us.ibm.com|TBCRAL|AVNS- WS001 not serving content. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

92) esldb@us.ibm.com|TBCRAL|AVNS- WS001 not serving content. Please call T/L 650-3205 or 1-800-664-6895 PC 169294

1) LMNLAN1I RAMSES DAL1WF.NSSOUTH.IBM.COM Interface G_DAL1_AUS2 down.

2) LMNLAN1I RAMSES BOUNSS3 Interface TKR/0 down.

3) LMNLAN1I RAMSES LEX2CIS.NSSOUTH.IBM.COM Interface Serial5/3 down.

4) LMNLAN1I RAMSES PTBT2 Interface Serial0 down.