9/11 Pager Messages

OST ALERT - All Local, SB and consumer data scheduled to be called in New York today has been pulled out due to the tragedy in New York this morning.

EXEC Update: OPS joining 1009 immediately to review ARL plans and discuss outages. NATS closing apps now. DW

OST 1004 INITIAL: NLS SR crashed #USERS:N/A LOC: NLS SEG:TM START:8:56 DUR:10m. OWNER:OST/AST

STATUS: Support in process of bring backup SR.

OST ALERT: ARL site being shut down for the day, due to the issues in ARL.

EXEC Update: All parties please join v211.5178 pc294554 for EXEC update and plan. DW

OST 1004 UPDATE/FINAL: NLS SR crashed #USERS:N/A LOC: NLS SEG:TM START:8:56 DUR:10m. OWNER:OST/AST STATUS: SR backup, Users are logged back in and working without issue.

ALL TM SB and Consumer Please put all reps into training. Please stop all OUTBOUND

Calling. Any questions please join the main bridge. 675-1001 pc 1001 Rebecca Sexton, OST Manager.

Please Join the NETS bridge ASAP - We need to talk. NETS Bridge 877-914-6344 or V 211-5440 PC 515461 Leader: 774268 THks Molly

NETS Stay at the Hotel for now until we give you different direction. Jim stay home, Allen has been directed not to go back to ARL and to stay in HTV. Thks Molly

OST ALERT: ALL TM Centers, SB, RES, CONS will be closing for the remainder of the day, Any Questions, please join v675.1009 pc1009.

OST ALERT: ALL TM Centers, SB, RES, CONS, LOC and PHX IB are closed, CS is s

till working, Update to be sent on which ones will also close. Any Questions, please join v675.1009 pc1009.

I'm going to go meet bruce for Bfast. Call my cell phone if you need me. I feel sick to my stomach, just nerves, but figure I need to eat. Thks MK

OST ALERT: ALL TM CENTERS do not shut down your software, just disable the login

s.

Due to the nature of issues across the nation, all centers will be closing. All Customer Service and Telemarketing will all be closed. Please join 675-1009 800-952-8406 PC 1009 with any questions.

NETWORK INIT PMR-2080312 Sev1 WTN/HLB 10:30ET Router HLBAR1 POS10/0/0 is shut down to

WTNRP1 due to the instability of the link. Washington Towers (WTN) is single homed causing a jeopardy issue. Cust impact minimal. ISC invest. NUSC

At this time all TM sites will remain closed for the remainder of the day. CS sites will remain open. Updates will be given on the half hour via the main bridge 675-1001 800-952-3675 PC 1001. JD/NSS

NETWORK INIT PMR-2080319 Sev2 SAC 11:35ET Router SAC0lR1 isolated from IDN. Router SCMAR1 unaccessible. Project Management

& Marketing site isolated from IDN. ISC investigating issue. No ETR. Updates to follow.

At this time all TM sites will remain closed for the remainder of the day. CS sites will remain open. Updates will be given on the half hour via the main bridge 67

5-1001 800-952-3675 PC 1001. JD/NSS

3

3

NETS Please join the Nets bridge to discuss LANscape plans for the day. Thks Molly

NETS Bridge 877-914-6344 or V 211-5440 PC 515461

Go ahead and go to the center. I will walk down in a bit. I'm on the phone. I have some things I need to work through and then I'll get ready and come to the center. Thks Molly

NSS/O

ST ALERT - The LANDSCAPE II project is still on schedule for tonight in CDR. All Support folks should report to the project bridge at 11:45CDT. A note will be coming out from NSS/OST regarding bridge info, etc. Thx, Brenen

NETWORK UPD PMR-2080319 Sev2 SAC 11:35ET Circuit between routers SAC01R1 & SCMAR1 is inaccessible. LEC testing circuit. Switch is accessible, only circuit is inaccessible. No ETR. NUSC.

When you guys are done with the IDF you are working on please come to the conference room and we will then go eat. Thks Molly

**2nd LVL ALERT** | All media inquires should be referred to the Public Relations team by calling 1800 644 News and the PR department will immediately return the call. Thanks Rebecca/OST

MMSS01@wcom.com|NEW CRITICAL 166.36.0.0|09/11/2001 23:06:20 ALL THE COLLECTS MODELS ARE LOST SYMPTOMS: The model is red and is not responding. PROBABLE CAUSES: This model is lost because all the models it "collects" are lost. RECOMMENDED AC

MMSS01@wcom.com|NEW CRITICAL CDRRT2|09/11/2001 23:06:20 166.36.7.253 DEVICE HAS STOPPED RESPONDING TO POLLS SYMPTOMS: Device has stopped responding to polls. PROBABLE CAUSES: 1) Device Hardware Failure. 2) Cable between this and upstrea

m de

MMSS01@wcom.com|NEW CRITICAL CDRRT1|09/11/2001 23:06:20 166.36.7.252 DEVICE HAS STOPPED RESPONDING TO POLLS SYMPTOMS: Device has stopped responding to polls. PROBABLE CAUSES: 1) Device Hardware Failure. 2) Cable between this and upstream de

MMSS01@wcom.com|_CLEARED CRITICAL CDRRT1|09/11/2001 23:52:33 166.36.7.252 DEVICE HAS STOPPED RESPONDING TO POLLS SYMPTOMS: Device has stopped responding to polls. PROBABLE CAUSES: 1) Device Hardware Failure. 2) Cable between this and upstre

MMSS01@wcom.com|_CLEARED CRITICAL 166.36.0.0|09/11/2001 23:52:49 ALL THE COLLECTS MODELS ARE LOST SYMPTOMS: The model is red and is not responding. PROBABLE CAUSES: This model is lost because all the models it "collects" are lost. RECOMMEND