9/11 Pager Messages

Gate 60 asa 1 Gate 10 asa 13

FYI: The College Point facility that take service tech calls has currently close for today.-NCC

jstep05@sears.

com|Conference Call - Immediately|Dial in 888-824-0875 Passcode #157750 Join immediately Jamie

g60 0:g10 3

AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC

FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC

g60 9:g10 3

FYI...UNIT 7131, JEFFERSON CITY, MO, CLOSED @ 12:00PM CT, PLS DO NOT TRANSFER CALLS TO THIS UNIT-NCC

FYI...UNIT 8368, Citrus Heights, Ca. will

close @ 3:00PM PT, PLS DO NOT TRANSFER CALLS TO THIS UNIT -NCC

Unit 8110 St. Ann Mo closed @ 4pm CT. Please do not transfer calls to 8110.-NCC

Unit #7618 Federal Way, Wa will close @ 4pm PT. Please do not transfer calls to #7618.-NCC

AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3, EC 28-NCC

Unit #8058 Sacramento Ca will close @ 4pm PT due to insuffieient staffing & mall closed.-NCC

Mobile Parts Direct & PC Client Care is closing @ 7pm CT.-NCC

Unit 6908 Dallas Tx is closing @ 7pm CT. Please do not transfer calls to #6908.-NCC

g60 8:g10 2

AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC

Lisa Valdez requested page indicating for each business group the percentage by which calls were under forecast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -46%.-NCC