9/11 Pager Messages

"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk

"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk

"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk

Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk

SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk

SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to ac

cess orders - error 202 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk

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SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk

(1 of 2) Just after talking to you there was an explosion at the Pentagon. Either plane or helicopter suspected to have caused it. Part of 1 tower collapsed. FAA locked down all flights in U

S unconfirmed report of another plane hijacked.

(2 of 2) 6 bldgs evacuated in Chicago, including Sears tower. Call if you want more update. S.S.

Both towers just collapsed. S.S.

Both planes that crashed were hijacked. S.S.

Resolution Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09/9:35 I:

Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk

Plane crash at Camp Dav

id and in Pennsylvania now. S.S.

Give me a call when you get a chance. S.S.

Portion of the pentagon just collapsed.

DEM front for Liberation of Palestine claims responsibility. Are you leaving early today? AA Flt from Bos to LA was one flight. This has

been a news report from scoop herriman. S.S.

Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk

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SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk

INIT VNC ALERT VNCSCH PMR#:16604901 ACCT:VOICE NETEVENT ITEM:SWX OCCR'D:09/11 10:50 ETR:09/11 00:00 NET EVENT MASTER TICKET MAJOR NETWORK CONGESTION IN NEW YORK/WASH DC AREA DUE TO RECENT EVENTS...MARK B

CLOS VNC ALERT VNCSCH PMR#:16604136 ACCT:VOICE SMGSVOC ITEM:800-732-7747 OCCR'D:09/11 09:58 ACT:09/11 10:38 MH SMG0350 COLUMBUS OH RNA ON TFN SITE NOW RECIEVING INCOMMING CALL, REBOOTED IVR..JC

Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New Orleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 David A. @ 512.248.

4974

Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to

be able to access transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk

(1 of 2) RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=11:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-

7800-3605 Sherry@512-248-7953 -AT

(2 of 2) C Helpdesk

I'm home. Call if you need to. Leaving at 2:00 to get Ashley. Let me know if you are coming home early so I know. S.S.

AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC

Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk

FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC

FYI - All Asset Callcenters (outbound collections centers) - closed for remainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

discussing tn3270 wth gina will be back at my dsk in a few minutes. jim

*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1

219-ATC Helpdesk

FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

(2 of 2) 48-4967

(1 of 2) Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unab

le to access orders - error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-2

Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972

kgoldmn@us.ibm.com|16599093 ,sm8888, Close, MASTER, dealer registers offline for plu problem was resolved yesterday around 4:30pm est...npos resolved bad file situation,800/827-1225|

SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219

WTC Bldg no. 7 just collapsed after being on fire for quite some time. Also, I just saw an note saying that all theme parks were shut down. That must be what they misunderstood. S.S.

AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3

, EC 28-NCC

SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219

Pls. call before you leave or on your way home. Thanks. S.S.

going to chili for a beer.

I don't mind if you go have a beer. The atty. gen. is making a statement now. Call when you are on your way home. Don't pull into the driveway. S.S.

(1 of 2) RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown E: App support determining root cause. Davi

dV18

(2 of 2) 005731219

*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701

SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701

AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC

Lisa Valdez requested page indicating for each business group the percentage by which calls were under forecast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -46%.-NCC

i would care!

"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219

you cannot get the information you are looking for!!!

plase rain on my parade!!!

FWD: plase rain on my parade!!!

waht if i were to tell you....

you need a 2 way papger.

it's no fun!! no sexualuity!!

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SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219

I've paged you twice before this one. If I don't hear from you soon, should I assume you aren't coming home?

SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219

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Why aren't you calling me? This is not funny.

If I don't hear from you in 2 minutes I am going to call hospitals and the police. I am serious. I am worried.

I have called the state police and I am leaving the house in 5 minutes to look for you. Call me if you are ok.

540-8480