9/11 Pager Messages

Scott.Vandevanter@airborne.com|RE: Younger Optics Mfg.|Walt, The service claims for Younger Optics are on sct's 0910 4850 and 0910 6299--both should be completely resolved by tomorrow. The los

t claim for airbill 21451908170 was denied by

Bart.Klingler@airborne.com|FW: ELA 52589746996|Deb, it looks l

ike Safeguard used the same shipment number on multiple shipments. Trading partner SAFEELA. B -----Original Message----- From: SANJIT.SINGH@airborne.com Sent: Mon 9/10/2001

Jerry.Winfield@airborne.com|paramount

home video|this is what we have open for home video... acct 54895820 H7788970 6/07/01 103.65 H9014235 6/14/01 77.32 J1306270 6/21/01 124.23 DISPLAYED TOT FOR JUN-01 305.20 115734511 7/10/01

Van.Reilley@airborne.com|FW: cn146615140|Hey Nate, I recd a cll from Randy x227 yesterday... he left a mesg in my voice mail... apologized for delays but would be cutting check

to bring acct completely currnt on tuesday and will overnight t

COLL.CBO@airborne.com|Pending CBO on 167163744 PHYSIOL|On 09/17/01 this account is scheduled to be placed on a CASH-BASIS-ONLY status. If this account is actually placed on CBO you'll receive another notice. (ekc1)

TODD.MILLAM@airborne.com|Emergency contingency plans|until you hear different from me, plan on business as usual for sales. ------------------( Forwarded letter 1 follows )--------------------- Date: Tuesday, 11 Septem

ber 2001 11:10 ET To:

TODD.MILLAM@airborne

.com|today's disaster|fyi ------------------( Forwarded letter 1 follows )--------------------- Date: Tuesday, 11 September 2001 8:50am PT To: JARITT.RUFF, TODD.MILLAM, JOHN.HNAT, MEL.FLOHR, CHERYL.CHOUINARD From: BOB.KE

JIM.SCHORSCH@airborne.com|Re: Facility 963 (assigned)|Cathy, I have been unable to reach you at ph# 866-624-3748, this line has rung busy numerous times.......please contact me via email or call me at 800-426-23

23 x 5224 in order to set up

Holly.Henderson@airborne.com|tony talebli|hi sanjit - i wanted to double check tony's wor

k location and cost code with you, since he is no longer doing intl sales. thanks! (63

TODD.MILLAM@airborne.com|*la computer in jeopardy*|Doug, we've got a customer that is threatening to leave us due to a recent suspected theft problem. the customer has been using outside insurance, but is very concern

ed about being cancell

Michele.Boyd@airborne.com|Touching base|I just wanted to touch base with each of you & see how each of you are doing? Kind of a crazy day. What is the feeling like down

in LA/SoCal? Let me know if you need anything. -M (64

TODD.MILLAM@airborne

.com|perishables|fyi, pls advise any and all customers of perishable shpts that due to today's events and our uncertainty over when we'll be allowed to fly that we cannot handle any perishables until the nations airports

Doug.Thomas@airborne.com|RE: *la computer in jeopardy*|that would be a policy settlement that bob would need to get exec approval on. if the execs deam a sui to be

the most appropriate way to handle then we would take care of it. but approv

Doug.Thomas@airborne.com|RE: *la computer in jeopardy*|that would be a policy settlement that bob would need to get exec approval on. if the execs deam a sui to be the most appropriate way to handle then we would take care o

f it. but approv

AN

THONY.LINDERMAN@airborne.com|FW: Airline Restrictions Affecti| ------------------( Forwarded letter 1 follows )--------------------- Date: Tue, 11 Sep 2001 09:28:49 -0700 To: PAULA.LePELLEY, FRANCA.MURDOCK, ELAINE.BENNETT, KENNETH.WALKER,

RICK.MCCURDY@airborne.com|West coast packages|fyi re: FTH OPS...>RM ------------------( Forwarded letter 1 follows )------------------

--- Date: Tuesday, 11 September 2001 10:23am PT To: PHILLIP.HORN, RICK.MCCURDY, RENEE.GILBERT From: DAN.O'

Laura.Fernand@airborne.com|COMAT|Hello, Due to the closure of SeaTac Airport, we will not be able to send COMAT until the airports have been clea

red to open. Take care, everyone. ~Laura Laura Fernand, Sales Automation Support Phone 20

TODD.MILLAM@airborne.com|RE: Emergency contingency plans|fyi, ------------------( Forwarded letter 1 follows )--------------------- Date: Tuesday, 11 September 2001 10:30am PT To: JARITT.RUFF, TODD.MILLAM, MEL.FLOHR, JOHN.HNAT, CHERYL.CHOUI

TODD.MILLAM@airborne.com|West coast packages|obviously we'll try to maintain some sense of normalcy, and as soon we know more about our outbound contingency plans we'll communicate them to everyone. ------------------( Forwarded letter 1 fo

TODD.MILLAM@airborne.com|Operations Notice|fyi ------------------( Forwarded letter 1 follows )--------------------- Date: Tu

esday, 11 September 2001 13:38 ET To: CAROL.RUDISUHLE, LES.GAULKE, JUDY.CAREY, DON.QUINN, CAROL.MANESS, RCSM, C

Wendy.Mcgraw@airborne.com|Company Status Re: Today's Crises| To: Airborne mgrs/above; ABX Air mgrs/above; Sky mgrs/above From: Carl Donaway, President & COO Subject: Company Status re: Today's crises in NY & Wash DC Ever

MARK.ELDRIDGE@airborne.com|FW: RESELLER LIBRA POLICY AND PR| fyi on resellers... Please pass on to all Salesreps. Thanks, Mark ------------------( Forwarded letter 1 follows )--------------------- Date: Tue,

11 Sep 2001 10:37:28 -0700 To:

Michele.Boyd@airborne.com|FW: HireQuest September 12th L.A. Sales Event|I touched base with Hirequest & the jo

b fair is still on for tomorrow. Directions and additional information is attached. Here is the schedule so far: 9:45am - 12pm S

Sharon.Andrews@airborne.com|RE: ELA-VERIZON INFO SVC-000-000|Michelle, I spoke with Marcie at Verizon and she indicated their Aristo system crashed and would need a complete setup including the number ranges to reloa

d into their system.

PAMELA.SEMINARO@airborne.com|Company Status Re: Today's Crise|I wanted to update you on the affects of today's events and how it is impacting Airborne. The attached message is from the president of our company

. I will continue to communicat

TODD.MILLAM@airborne.com|FW: today's disaster| ------------------( Forwarded letter 1 follows )--------------------- Date: Tuesday, 11 September 2001 10:41am PT To: JARITT.RUFF, TODD.MILLAM, JOHN.HNAT, MEL.FLOHR, CHERYL.CHOUINARD From:

BOB.

BRIAN.HALL@airborne.com||don't worry about me..I am okay. Hope you're family on the East is doing okay also. Brian (81

BRIAN.HALL@airborne.com|a/n 0793-8089-1|Ginny-Any word on putting this customer on the proactive monitoring list? Please advise, Brian ------------------( Forwarded letter 1 follows )--------------------- Date: Friday, 7 September 2001 9:0

Robb.Jacobsen@airborne.com|RE: focus terminal|I was out of the office yesterday.. I am back in and tried to call your station number and see it was forwarded to your cell

. Please call when you have the time. Thanks.. Robb -----Original Mes

TODD.MILLAM@airborne.com|Company Status: Sept. 11|fyi ------------------( Forwarded letter 1 follows )--------------------- Date: Tue, 11 Sep 2001 12:21:57 -0700 To: airborne.news@airborne.com From: Wendy.Mcgraw@airborne.com Subject: Co

mpan

postmaster@Restless.com|Undeliverable: Operations Notice|Your message Subject: Operations Notice Sent: Tue, 11 Sep 2001 12:48:00 -0700 did not reach the following recipient(s): miker@restless.com on Tue, 11 Sep 2001 12:43:51 -0700

postmaster@AETNA.com|Undeliverable: Operations Notice|Your message Subject: Operati

ons Notice Sent: Tue, 11 Sep 2001 15:48:00 -0400 did not reach the following recipient(s): delapazja@aetna.com on Tue, 11 Sep 2001 15:49:06 -0400

postmaster@mail.xerox.com|Delivery Notification: Delivery has failed|This report relates to a message you sent with the following header fields: Message-id: <NZ308821-6b322fb5@tao.airborne.com> Date: Tue, 11 Sep 2001 12:48:00 -0

700 F

PAMELA.SEMINARO@airborne.com|fyi, studios and other LA stuff|not sure how many of you have TV access right now so i thought i'd pass on some news. i'm sure you all know they have evacuated and shut down LAX, but they have also now closed mo

WALT.MOSCOSO@airborne.com|FW: Film Core|I know we want to sell the 10:30 stickers to customers who are using Fed-ex for early morning freight, and using us for everything else, but with film core, early morning delivery and flat rate pricin

Jeanette.Brailo@airborne.com|RE: FAR EAST NATL BANK increase 10-1|attached is a rate sheet with the new rates Je

anette (90

ELENA.URQUIZA@airborne.com|FW:Funnel & New Sales Reports|The attached report will be submitted to Bob tomorrow by 12:00. Please take a look at it and tell me if I need to add any additional accounts for your districts.

The highlighted yel

WALT.MOSCOSO@airborne.com|nyc| I hope all you guys are okay out ther

e!!!! All of our over here in LA are praying for guys! (92

BRIAN.HALL@airborne.com|pls take me out!| Sanj- here is my initial list of a/n's to be taken out of my numbers. I think you will find that all of the reasons are very legit. Also, 5-6 of my loser companies are unreachable b/c they didn't c

TODD.MILLAM@airborne.com|Tuesday night system|fyi ------------------( Forwarded letter 1 follows )--------------------- Date: Tuesday, 11 September 2001 16:46 ET To: AREA.VPS, RFSM, CSMN,

DFSMS, RSMS, WILLIAM.ASHBY, RICHARD.CORRADO Cc: JOE.

TODD.MILLAM@airborne.com|RE: Airborne Status of Operation| Please read Bob comments below... ------------------( Forwarded letter 1 follows )--------------------- Date: Tuesday, 11 September 2001 1:46pm PT To: JARIT

T.RUFF, JOHN.HNAT, TODD.M

LILIAN.DIAZ@airborne.com|Fox Lot P/U|Tom will be allowed back into the lot. Security has been notified and we have

received exclusive approval from Andrew Hoobler, Dir. of Security. Please notify route 225, Tom, to return for a final sweep

Michele.Boyd@airborne.com|Sept 12th Job Fair Schedule|Here is a schedule of your times for tomorrow: Sanjit 9:45am - 12:00pm -- Setup Walt 10:30am - 1:00pm Jon Brower 10:00am - 12:00pm Rick McCurdy 12:00 - 2:00pm Deam Roys 2:00pm - 4:00pm

SUSIE.PETRIZZIO@airborne.com|Midnight Express| Sanjit, We just spoke and I have an opportunity for you. Midnight Express handles all the domestic and Intl business for Disney. They would like to

utilize Airborne's domestic services as we

TODD.MILLAM@airborne.com|CNN/Grounding of all flights in| ------------------( Forwarded letter 1 follows )--------------------- Date: Tue, 11 Sep 2001 15:29:41 -0700 To: sales.competitor@airborne.com From: Robert.Mintz@airbo

rne.com Subject:

Joanne.Wind@airborne.com|specialty labs relevel| Due to SPECIALTY LABS achieving less than 80% off the negotiated qualifier for the past 3 months, a 10% increase on the

current rate program will be implemented September 24, 2001. Also be

TODD.MILLAM@airborne.com|RE: Airborne Status of Operation|how is the communications going with our bigger customers. i'm sure we'll have some customer complain about service disruptions, but i don't want to hear complaints that they couldn

Pam.Riccardo@airborne.com|Rep Activity Report|Attached is the activity report for week ending 09/07/01. Please review your district for accuracy. The report includes 1 missing day per rep for the Labor Day Holiday. Please remember that y

TARA.MCERLEAN@airborne.com|nyc|THANK YOU FOR YOUR THOUGHTS AND PRAYERS. WE ARE ALL ACCOUNTED FOR IN NEW YORK INCLUDING FIELD SERVICES EMPLOYEES. WE ALL CONTINUE TO WAIT AND PRAY ON NEWS OF LOVED ONES AND FRIENDS. YOUR PRAYERS ARE APPRECIAT

PHILLIP.HORN@airborne.com|Giving Blood|Rick, Here is the website to find your local LA County and OC red cross donation center: http://www.acrossla.org/SERVICES/bloodservices.html You might want to try and call ahead and schedule and appoi

SUSIE.PETRIZZIO@airborne.com|RE:Midnight Express|All, I did promise Anthony Crosby he would here from my domestic counter-part tomorrow. Sanjit, thank-you for following up on this. Regards, Susie *************************************

PAMELA.SEMINARO@airborne.com|wtc catastrophy|not sure why i got this and if any of you did as well, but some words of encouragement from one of our service partners in south aisa. ------------------( Forwarded letter 1 follows )------------