9/11 Pager Messages
2001-09-11
05:46:48
Skytel
[007554713]
C
ALPHA
cbranch@us.ibm.com|SEV: 1 |Escalation Page: 4 Hour Sev: 1 Problem! Pathmark 2374527 Summary: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost power. Sent Exec. Alert. More updates to follow.
2001-09-11
05:48:33
Skytel
[007554713]
C
ALPHA
jrigsby1@us.ibm.com||NMCMGR/Pathmark/2374527/1-888-212-5447/Pathmark store 568 down due to power failure. This store has been down for 5 hours. DPE and EM have been contacted.
2001-09-11
06:23:48
Skytel
[007554713]
C
ALPHA
cbranch@us.ibm.com|SEV: 1 |Escalation Page: Sev: 1 Problem Closure! Pathmark 2374527 Summary: Store 568 has recovered. Store currently running off of extension cords to power generator. Per EM lowering severity to two, until main power ha
2001-09-11
07:14:03
Skytel
[007554713]
C
ALPHA
cbranch@us.ibm.com||NSALERT Clsd Pathmark 2374527 SEV: 2 Dur: 6.095 HR(s) SMRY: Store 568 is up on main power. Reason for outage unknown. Transferring PR to PSICUST for closure. Corey D Branch
2001-09-11
09:03:33
Skytel
[007554713]
C
ALPHA
jhood@us.ibm.com||NSALERT Init FSG T3149926 SEV: 2 Dur: 0.234 HR(s) SMRY:FSG controller PI53A not in session. NSCOMSOFT engaged. Updates to follow. Jenine R Hood
2001-09-11
09:20:48
Skytel
[007554713]
C
ALPHA
liacm@us.ibm.com||NSALERT Init General Tire T3149925 SEV: 2 Dur: 0 HR(s) SMRY: Users in Charlotte are unable to connect to IBM IIN. VTAM support has been engaged for further PD to investigate sense codes. Upda
2001-09-11
09:20:50
Skytel
[007554713]
C
ALPHA
tes to follow. Lia Matthewson
2001-09-11
09:50:48
Skytel
[007554713]
C
ALPHA
ewalden@us.ibm.com||NSALERT Init Ryder 2374736 SEV: 2 Dur: 0 HR(s) SMRY: L0779/D3066 vsat location down. Opening ticket with Hughes for dispatch. Update to follow. Eddie Wal
2001-09-11
09:50:50
Skytel
[007554713]
C
ALPHA
den
2001-09-11
10:14:33
Skytel
[007554713]
C
ALPHA
jhood@us.ibm.com||NMCMGR/General Tire/T3149965/1-888-212-5447/Please contact ADVNETO. GENT Mayfield unable to reach SAP3 t/l 441-2810
2001-09-11
10:43:33
Skytel
[007554713]
C
ALPHA
jhood@us.ibm.com||NSALERT Clsd FSG T3149926 SEV: 2 Dur: 0.255 HR(s) SMRY: FSG controller PI53A
2001-09-11
10:43:35
Skytel
[007554713]
C
ALPHA
not in session. FSG field services engaged. Transferring to CSG Jenine R Hood
2001-09-11
10:49:33
Skytel
[007554713]
C
ALPHA
liacm@us.ibm.com||NSALERT Clsd General Tire T3149925 SEV: 2 Dur: 0.692 HR(s) SMRY: Users in Charlotte are now able to connect to IBM IIN. The cause of the problem is unknown. Closing PR. Lia C Matthewson
2001-09-11
11:18:33
Skytel
[007554713]
C
ALPHA
jhood@us.ibm.com||NSALERT Init IBM 6497867 SEV: 2 Dur: 0 HR(s) SMRY:
2001-09-11
11:18:35
Skytel
[007554713]
C
ALPHA
IBM user IGN dialer issue. User unable to access national number. Left vm for cust. Jenine R Hood
2001-09-11
12:00:18
Skytel
[007554713]
C
ALPHA
jhood@us.ibm.com||NSALERT Clsd IBM 6497867 SEV: 2 Dur: 1.045 HR(s) SMRY: : IBM user IGN dialer issue. Lowering ticket to sev3 per Melissa/TA. Left vm for user to call backJenine R Hood
2001-09-11
13:38:33
Skytel
[007554713]
C
ALPHA
jhood@us.ibm.com||NSALERT Init USF Co-Locations 16596361 SEV: 1
2001-09-11
13:38:35
Skytel
[007554713]
C
ALPHA
Dur: 0 HR(s) SMRY:OLO San Jose firewall issue. Users unable to get to server. PD team engaged. Jenine R Hood
2001-09-11
14:20:33
Skytel
[007554713]
C
ALPHA
jhood@us.ibm.com||NSALERT Updt USF Co-Locations 16596361 SEV: 1 Dur: 0.021 HR(s) SMRY:COLO San Jose firewall issue. Transition account. Per PD team firewalls are working. Lowering to sev2 Jenine R Hood
2001-09-11
17:20:48
Skytel
[007554713]
C
ALPHA
havron@us.ibm.com||GEALERT Init FGI 1375588 SEV: Dur: 0 HR(s) SMRY:FGINY1A & FGINYC02, New York, NY., are down @ 1634. Both asynchs are busy. NCC suspects power. Brock Havron III
2001-09-11
18:44:03
Skytel
[007554713]
C
ALPHA
gcthomas@us.ibm.com||NSALERT Clsd USF Co-Locations 16596361 SEV: 2 Dur: 4.966 HR(s) Per NSPD ticket is to be transferred. This is a transition account. ADVNETO transferred ticket to Firewall team RL2FIRE queue. SMRY: Gloria A Cline-Thoma
2001-09-11
20:09:35
Skytel
[007554713]
C
ALPHA
havron@us.ibm.com||GEALERT Init CFx 1375652 SEV: 2 Dur: 0 HR(s) SMRY:CFXNYC02, New York, NY., is down @ 1950. Asynch is busy and site # is out of service. NCC suspects power. Brock Havron III
2001-09-11
20:14:33
Skytel
[007554713]
C
ALPHA
gcthomas@us.ibm.com||NSALERT Opn/Clsd Pathmark T3150119 SEV: 2 Dur: 0 HR(s) SMRY: Contacted ATT/Stan. Verified that stores 633 and 153 were reporting up. ADVNETO verified that the sites were in an active state in NETVIEW & PSI si
2001-09-11
20:14:35
Skytel
[007554713]
C
ALPHA
te status
2001-09-11
20:28:33
Skytel
[007554713]
C
ALPHA
xbooze@us.ibm.com||NOSSWAT1/IBM PC Company/N/A/1-888-212-5447/Multiple access points down to bldgs 500, 501, 503, 301, 627 at 20:15. Please call 1-877-780-5632 pc 643010.
2001-09-11
21:24:03
Skytel
[007554713]
C
ALPHA
geande1@us.ibm.com||GEALERT Init GEFA 1375662 SEV: 2 Dur: 0 HR(s) SMRY: Routers CSINYC01 & 02 located in New York, NY is down without backup. Site is located in the Manhattan Island district. Randy Anderson
2001-09-11
22:24:03
Skytel
[007554713]
C
ALPHA
gcthomas@us.ibm.com||NSALERT Init Pathmark 02375212 SEV: 2 Dur: 0 HR(s) SMRY: PSI Store 645 was down on NMC. Contacted Store support who verified that store was down, located in NY, No response from store as of yet. ADVNETO will continue
2001-09-11
22:32:03
Skytel
[007554713]
C
ALPHA
xbooze@us.ibm.com||NSALERT Init General Tire 2375216 SEV: 2 Dur: 0 HR(s) SMRY: Gentire P02681 down. ATT investigating. Updts to follow. Xavizalunsha Z Booze