9/11 Pager Messages

cjbacon 72156 FSGLOBAL FYI| FS has received 5 calls from ASDA sites stating all service scales are not comm

unicating. |Sent at 02:05

cjbacon 72156 FSGLOBAL FYI| Store Item Team determined ASDA scale communication issue is due to a missing file in GB chain. Sent down change record 536677 that u

ses this missing file.Causing bogus ...

communications messages to display in the Store Notices Screen on SMART. Store Item Team sending out E-Change in the a.m. All scales are working. |Sent at 02:12

From E-FLASH Sub:FLASH SALES Msg:DIV_A 12.2%,11.3%,7.5%,7.8% DIV_B 9.2%,5.7%,7.7%,7.8% DIV_D 13.8%,10.8%,7.3%, 7.6% DIV_E 13.1%,10.3%,7.5%,7.8% DIV_T 10.8%,8.1%,7.7%,7.9% DIV_U ...

9.8%,5.9%,7.6% ,7.6% AT 02:39

From E-FLASH Sub:FLASH SALES Msg:WM_GM 10.2%,7.3% WM_SPEC 10.3%,8.1% WM_TOT_BOX 10.2%,7.4%,7.6%,7.7% SC_GM 11.3%, 7.6% SC_FOOD 15.2%,12.5% SC_SPEC 11.1%,8.9% SC_TOT_BOX ...

12.6%,9.6%,7.6%,7.8% NM_TOT_BOX 21.1%,15.8%,6.7%,6.8% WM/SC_TOT_BOX 11.3%,8.5%,7.6%,7.7% $301,527,607 $1,157,891,507 SAMS_TOT_BOX 8.4%,7.2%,3.7%,3.7% AT 02:39

camccor 72444 DNPOS FYI| s#3039;JOLIETTE, PQ;all registers are stuck on W008;working w/site on loopboxes;customer imp:5;d/t10min |Sent at 06:27

tbward 73981 DNPOS CALLBACK| 6414 SAM'S GASTONIA, NC All registers are OFF. Store going through remodel. Need assistance. |Sent at 06:38

camccor 72444 DNPOS FYI| 3039;JOLIETTE, PQ;all registers are stuck on W008;pos and ibm conf w/site working on loopboxes;customer imp:12;d/t 15min |Sent at 06:40

From Reminder: Reminder - Subject: Planning and Solitude Location: Lee's Office Start Time: 7:00:00 AM

camccor 72444 DNPOS FYI| CORRECTION:3039;JOLIETTE, PQ;SITE NOT OPEN-NO CUSTOMER IMPACT::all registers are stuck on W008;pos and ibm conf w/site working on loopboxes;D/T 15MIN |Sent at 06:43

tbward 73981 DNPOS ESCAL| 6414 SAM'S GASTONIA, NC All registers are OFF. Store going through remodel. Downtime 15 minutes. PSRD assisting. |Sent at 06:55

camccor 72444 DNPOS FYI| s#3039;JOLIETTE, PQ;registers are down -reloading -currently on U006;service dispatched on loopboxes-no eta;customer imp:0;d/t30min |Sent at 07:00

tbward 73981 DNPOS ESCAL| 6414 SAM'S GASTONIA, NC All registers are OFF. Store going through remodel. Downtime 30 minutes. PSRD/IBM assisting. Customer Impact minimal. |Sent at 07:08

From Jared Bowen Sub:KT/CM - Auto reset/rpts to Genicom upd. Turned on in additional 600 sites this AM - 1,042 total. Watching closely! 73467

camccor 72444 DNPOS FYI| s#3039;JOLIETTE, PQ;6 out of 16 frontend registers are up;remainder of registers are currently on W008;service dispatched on loopboxes-no eta;customer imp:0;d/t1HOUR |Sent ...

at 07:14

tbward 73981 DNPOS DE-ESCAL| 6414 SAM'S GASTONIA, NC All registers are operational. DownTime=40Minutes |Sent at 07:20

mjeffer 73105 L2MOORE FYI| 3 day out backups: 4964 GB site-drive repl, bkup passed; 4659 GB site-drive cleaned, bkup passed; 3813 MX site-drive repl, bkup passed; 8209 has IBM backup solution in ...

pilot-IBM dispatched |Sent at 07:22

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN the eeco system keeps loosing power looks

like the power integrity down time 5.5 hours very high cust. imp |Sent at 07:28

camccor 72444 DNPOS DE-ESCAL| s#3039;JOLIETTE, PQ;10 out of 16 frontend registers are up-remainder of regs loading-wmsales 2kb;service dispatched on loopboxes-no eta;customer imp:0;d/t1HOUR17MIN ...

|Sent at 07:32

tlirons 277-2160 DNGAS ESCAL| Club 8228 going thru remodel. Fiber for gas station got cut. Wachter dispatched. Eta for 8:30 CST. Club opened at 7:00a

m CST. |Sent at 08:00

From Monica Kelly Sub:Lee / Frank - I need one of you to call into work this morning ASAP - Monica Kelly 277-5242 Msg:

rausher 72804 L2MOORE FYI| To

tal=976,FS=663,Vend=313,>12=589,Exceptions=none.Midnight goal=400,FS=527,Vend=290. |Sent at 08:16

rausher 72804 FSMGTISSUES FYI| Total=976,FS=663,Vend=313,>12=589,Exceptions=none.Midnight goal=400,FS=527,Vend=290. |Sent at 08:16

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN got power issue fixed auto gas is tring to get the pc back up down time 6 hours 15 min |Sent at 08:18

jedoyle 72439 FSMGRS FYI| NCR has went over SLA on site 2187, inc 10016345. NCR mgmt has been notifed. |Sent at 08:28

camccor 72444 DNGAS DE-ESCAL| s#8228;WINSTON-SALEM, NC;gas station up;fiber cut repaired;down time:2hours |Sent at 08:3

7

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN shiping a new gas pc no eta at this time will page with eta when i get it down time 7 hours |Sent at 08:54

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN eta is 20:00CST for the new gas pc to be onsite |Sent at 09:03

From Sharon Bell Sub:Per Ken Gish, please report to DGTC North Conference Room now! Msg:

jwwinkl 73534 L2MOORE FYI| I am workin

g on putting together a list of stores that are in close proximity to Washington and NYC. Mary is putting together a list of potential impact for flights of ...

parts, vendor eta's etc.I am going to have those stores called and checked on. John |Sent at 09:42

<FS_HEALTH OPEN=629 OVER 12=318 OVER 24=36 VENDOR OPEN=365 VENDOR OVER 24=189 > SENT: 9/11/2001 10:00:48 AM

jwwinkl 73534 L2MOORE FYI| I have identified 8 stores in maryland that I am having called to check on all equipment in preperation for additional volume that is a possibility when people are ...

buying supplies. John |Sent at 10:25

From Robin Horton Sub:Kevin is in the parking lot of a Perkins Restaurant at the corner of I-25 and Colorado Blvd. You will need to take the south exit. Msg:

From Robin Horton Sub:Kevin is at a Perkins Restaurant parking lot at the corner of I-25 and Colorado Blvd. You will need to take the south exit. Msg:

From Sharon Bell Sub:Please report to DGTC North Conference Room now. Msg:

ddschae 75515 FSMGTISSUES FYI| MANAGERS: Ozark Express will cont' trying to ship even though all air traffic has been stopped. Will attempt to deliver w/ truck were possible. Please advise your ...

teams. |Sent at 10:45

jslay 72674-B/L- FYI- American

Express center in New York is shut down. No impact to Wal-Mart due to redundant lines to 2 other centers. Sent at 11:19

From Reminder: Reminder - Subject: Lunch Location: Start Time: 11:30:00 AM

tbward 73981 FSGLOBAL ESCAL| Field Support received 4 calls from Clubs getting Member look-up timeout. GCS not finding any issues. All sites have recovered at this time |Sent at 11:54

tbward 73981 DNPOS CALLBACK| Need callback on Member lookup issue |Sent at 12:02

WMT: 46.23 0 |Page Sent 9/11/2001 12:05:03 PM

From Sharon Bell Sub:The ISD VP/Director group will convene at 1:30 in DGTC North Conference Room. Msg:

From Connie Stanley: Call Steve Rodrigues at 277-5077

From Scott Presley Sub:3 Day Cash Report will be Clear Tomorrow, All stores are current! Msg:

<FS_HEALTH OPEN=453 OVER 12=130 OVER 24=53 VENDOR OPEN=322 VENDOR OVER 24=63 > SENT: 9/11/2001 2:00:56 PM

mhzarag 75982-B/L- FYI - Effective immediately, Apps & Sys changes will require

director appr. This includes daily changes not yet implemented today. Sent at 14:16

From Reminder: Reminder - Subject: Updated: Jeff Amos Staff Meeting Location: Jeff's Office Start Time: 3:00:00 PM

From Monica Kelly Sub:David Deboard will

be manager onsite in charge until 2:00 a.m. - Rene Usher returning at 2:00 a.m. for coverage rest of the week - Monica 75242 Msg:

WMT: 46.23 0 |Page Sent 9/11/2001 4:00:06 PM

<FS_HEALTH OPEN=400 OVER 12=60 OVER 24=36 VENDOR OPEN=309 VENDOR OVER 24=56 > SENT: 9/11/2001 4:00:52 PM

stmitch 71696 L2MOORE ESCAL| DELAYED PARTS UPDATE: 2187, D drive 1850cst NCR. 4193, therm. printer store is locked down- security risk 0300cst 9/12 NCR. 1268 RX Lprinter 1745cst NCR. 8257 GAS PC ...

2000cst AUTOGAS. MORE TO FOLLOW IN HOURLY PAGES |Sent at 16:44

mrnordi 73806-B/L- Market Basket upd - Didnt load data from 09:45 - 14:30. Currently loading data. ETA to be current is 19:00. Updates to follow. Sent at 18:08

From Sharon Bell Sub:Please report to DGTC True North Conference Room at 7:00am Wednesday for a meeting prior the Divisional Meeting. Msg:

mwhelto 2047271 DNPOS ESCAL| 3032, Fredrick NewBrunswick Canada, All registers are offline. IBM and NE engaged with site. DN=10

mines from time of call, 40 customers waiting. |Sent at 18:13

mwhelto 2047271 DNPOS ESCAL| 3032, Fredrick NewBrunswick Canada, All registers are offline. IBM, NE and POS engaged with site. DN=15 mines from time of call, 45 customers waiting. |Sent at 18:19

mwhelto 2047271 DNPOS DE-ESCAL| 3032, Fredrick NewBrunswick Canada, All registers are online. UPC-1 Switch failed, bypassed switch. DN=20 minutes from time of call. |Sent at 18:28

mrnordi 73806-B/L- MB upd - Currently working on 3 reports for merchandising for 6am delivery: 1. Sales Lift by DC/Item 2. Sales/Forecas

t by DC/Item cont. Sent at 18:42

mrnordi 73806-B/L- MB upd - 3. Top Selling Items with "Disaster Item" Baskets. Progress updates will begin at 8pm, with updates on the hour. Sent at 18:46

pcwrigh 74513 L2MOORE ESCAL| #2187-onsite #1268-onsite #4193-Eta 0300CST #8257-loopbox 2300CST #1464-Ce and part 1615CST. |Sent at 19:09

<FS_HEALTH OPEN=422 OVER 12=114 OVER 24=57 VENDOR OPEN=273 VENDOR OVER 24=35 > SENT: 9/11/2001 8:00:46 PM

rgleste 72802 FSMGTISSUES FYI| TOTAL=695 FS=428 VENDOR=267 PLAN=+159 >12=195 closed >24=5 |Sent at 20:15

hpmille 75734-B/L- MB Upd - Sales Lift by DC/Item -draft report by 10pm.; Sales -vs- Forecast by DC/Item - target time changed to 11am with cust approval Sent at 20:29

hpmille 75734-B/L- MB Upd - Top Selling Items with "Disaster Item" Baskets - draft report by 10pm. Sent at 20:30

mwhelto 2047271 DNGAS ESCAL| Club 8237, Monroe, Louisiana: Gas Kiosk Down without power. *STORE HAS POWER*All breaker panels check good. Still no power: Rich from Sam's gas has had store call an ...

electrician, ETA 8:50 P.M.CDT: DN=25 minutes, 30+ customers waiting. |Sent at 20:41

pcwrigh 74513 L2MOORE ESCAL| #4193-Parts.eta 0300CST #8257-UPS unit 2300CST #2559-Parts 1200CST #706 HD/DD eta unknown #921-RX printer 2000CST 3225-Rx fuser eta unknown #1856-Loopbox eta ...

unknown |Sent at 21:08

mwhelto 2047271 DNGAS ESCAL| Club 8237, Monroe, Louisiana: Gas Kiosk Down without power. *STORE HAS POWER* Electrician onsite checking power feed into the Kiosk from Club. Store is closed. DN=60 ...

minutes. |Sent at 21:11

hpmille 75734-B/L- MB Upd 1 of 3 - Sales Lift by DC/Item - draft report ON TRACK for 10pm. Working through warehouse vs assembly. Sent at 21:29

hpmille 75734-B/L- MB Upd 2 of 3 - Sales -vs- Forecast by DC/Item - target time 11am per customer. NO CHA

NGE. Sent at 21:30

hpmille 75734-B/L- MB Upd 3 of 3 - Top Selling Items with "Disaster Item" Baskets - draft report ON TRACK for 10pm. GM items hand keyed. Sent at 21:32

mwhelto 2047271 DNGAS ESCAL| Club 8237, Monroe, Louisiana: Gas Kiosk Down without power. *STORE HAS POWER* Electrician onsite found Transformer to Kiosk

damaged. Local tility notified and will ...

have a CE onsite tonight to replace transformer. |Sent at 21:34

rgleste 2774513 FSMGTISSUES FYI| MURPHY OIL WAS Experiencing Credit authorization issues Due to their vendor ADS: They were processing through phone authorizations and Gift cards: DN 4hrs: Now up ...

and up|Sent at 21:56

pcwrigh 74513 L2MOORE ESCAL| #4193-eta 0300CST #8257-eta 2300CST #2259-eta 1200CST #921 -eta 2000CST #3225-eta unknown #1856-eta 0215CST |Sent at 22:16

hpmille 75734-B/L- MB Upd - 1 of 3 - Sales Lift by DC/Item - draft report IN PROGRESS Sent at 22:32

hpmille 75734-B/L- MB Upd - 2 of 3 - Sales -vs- Forecast by DC/Item - target time 11am per customer. NO CHANGE. Sent at 22:33

hpmille 75734-B/L- MB Upd - 3 of 3 - Top Selling Items with "Disaster Item" Baskets - draft report IN PROGRESS. Sent at 22:34

hpmille 75734-B/L- MB 23:00 Upd - 1 of 3 - Sales Lift by DC/Item - draft report COMPLETE. Sent at 23:23

hpmille 75734-B/L- MB 23:00 Upd - 2 of 3 - Sales -vs- Forecast by DC/Item - target time 11am. NOT STARTED. Sent at 23:24

hpmille 75734-B/L- MB 23:00 Upd - 3 of 3 - Top Selling Items with "Disaster Item" Baskets - draft repor

t COMPLETE. Sent at 23:28

hpmille 75734-B/L- MB Upd - Mid-night -

No changes from the 23:00 update. Sent at 00:26

hpmille 75734-B/L- MB 01:20 Upd - 1 of 3 Pages - Sales Lift by DC/Item - running final data. Sent at 01:35

hpmille 75734-B/L- MB 01:20 Upd - 2 of 3 Pages - Sales -vs- Forecast by DC/Item - target time 11am. Not s

tarte Sent at 01:36

hpmille 75734-B/L- MB 01:20 Upd - 3 of 3 Pages - Top Selling Items with "Disaster Item" Baskets - ru

nning final data. Sent at 01:37