9/11 Pager Messages

(32)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822

*3. NXTU

(1)PD: 10:06 9/11/2001...Dave/BD/EM

(2)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounc

ed to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(3)800-733-4822*3....Dave/BD/EM

(4)SPRINT Quote Now.$$---------------$$.FON 21.64

Unch.PCS 23.49 Unch.WCOM 12.92 Unch.*******************.(c)2001 DATACAST(R).

(5)ROC Event Initial SEV 2 PROBLEM: Due to overwhelming traffic to Operator Service. JVL/OPS has been busied out as well as 1 span of every ITTO TG in PHX and LEN. IMPACT:

Actions have been performed

(6)in response to excessive traffic to operator services. Call completion time has been delayed. STATUS: We are controlling traffic into the operator services platform. ETR: UNKNOWN TICKET: None /ESOC

(7)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and

PHX. IMPACT: Call

(8)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

(9)FYI...........MD Relay has declared a state of emergency. The center will close at 1130cst and will reopen tomorrow 9/12 at 0530cst.

(10)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call

(11)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

(12)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(13)Initial X4

229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(14)3. NXTUPD: 14:30 9/11/

2001...Ryan/jb/em

(15)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Asp

ect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(16)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(17)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC

(18)TICKET: UNKNOWN /ESOCC

(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms.

IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(20)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports

for their customer reps. STATUS: Problem has been

(21)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(22)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow m

orning.

(23)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are un

able to pull reports for their customer reps. STATUS: Problem has been

(24)corrected. All centers on the Asp

ect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(25)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are

unable to pull reports for their customer reps. STATUS: Problem has bee

(26)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM