9/11 Pager Messages

Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-

733-4822*3. NXTU

PD: 10:06 9/11/2001...Dave/BD/EM

50:ABS: EMMC INITIAL: THE NCC IN KANSAS CITY HAS ADVISED THAT THE SPRINT SWITCH COMPLEX AT 60 HUDSON ST. IN NEW YORK CITY IS BEING EVACUATED DUE TO THE INCIDENT AT THE WORLD TRADE CENTER TOWERS IN MANHATTAN. THERE IS CUR

RENTLY NO IMPACT TO

50: THE FACILITY.

Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

800-733-4822*3....Dave/BD/EM

51:ABS: All, SMC-South is now taking SMC-North's calls until further notice. Please ensure we have the phones manned until notification advising North is taking calls again. We are exp problems calling out in the South due to capacity. Please

51:have reps continue t o try calls until connection is made. Bonita x4453

intranet.mailfro|Online IBOP Trouble Ticket Reque|Application: Other EMAIL: jana.c.killian@mail.sprint.net FIRSTNAME: Jana Functionalgroup: lnp Impact: Some LASTNAME: Killian OtherAppName: Order Path PHONE: 816-969-1352 PROBLEM: unable to lo

52:ABS: EMMC UPDATE: THE NCC IN KANSAS CITY HAS ADVISED THAT THE SWITCH COMPLEX AT 60 HUDSON ST. IN NEW YORK CITY HAS BEEN EVACUATED DUE TO DESTRUCTION OF THE WORLD TRADE CENTER TOWERS IN MANHATTAN. NEWS AFFILIATES ARE REPORTING WIDE-SPREAD

52: DISRUPTION OF ALL C OMMUNICATIONS IN NEW YORK CITY.

53:ABS: EMMC INITIAL: EMMC WILL BE USING THE (EVN6) QUE TO GATHER/COLLECT ANY CUSTOMER TROUBLE TICKETS RELATED TO NEW YORK, NY. FIX AGENCIES, PLEASE INSURE YOU CKTS EITHER TERMINATE OR GO THROUGH NEW YORK CITY BEFORE ROUTING TO (EVN6).

54:ABS: EMMC UPDATE: EMMC MGMT REQ ANY GOVERNMENT TRBL TKTS WHERE CKTS GO TO THE (PENTAGON) ALSO BE ROUTED TO THE (EVN6) EVENT QUE. THIS WILL ACCOUNT FOR ALL OTGS DIRECTLY ATTRIBUTED TO TERRORIST INCIDENTS IN BOTH NEW YORK CITY AND THE PENT

54:AGON

Update NONE. Chicago Receivables office has been c

losed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

intranet.mailfro|Online IBOP Tro

uble Ticket Reque|Application: fms EMAIL: Tywanna.M.Winters@mail.sprint.comr FIRSTNAME: TYWANNA Functionalgroup: lnp Impact: One LASTNAME: WINTERS OtherAppName: PHONE: 816-969-1343 PROBLEM: fms 911981 SUPERVIS

intranet.mailfro|Online IBOP Trouble Ticket Reque|Application: fms EMAIL: Tywanna.M.Winters@mail.sprint.comr FIRSTNAME: TYWANNA Functionalgroup: lnp Impact: One LASTNAME: WINTERS OtherAppName: PHONE: 816-969-1343 PROBLEM: fms 911981 20654572

Initial X4229941 12:30 09/11/2001.

PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer rep

s. STATUS: Aspect has made t

he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Br

andi/EM

intranet.mailfro|Online IBOP Trouble Ticket Reque|Application: fms EMAIL: mary.c.hall@mail.spri

nt.com FIRSTNAME: Mary Functionalgroup: lnp Impact: One LASTNAME: Hall OtherAppName: PHONE: 8169691377 PROBLEM: We have not received an order from

55:ABS: National Preparedness Responce Team Update: Due to terrorist action in New York 23 DS3's leased from TCG are down as well as 2 international DS3's. PCS, LTD and LDD experiencing congestion on their trunks. 1/2

56:ABS: 2/2 LDD network reporting 2,900,000 blocked calls at present. Further updates to follow a

s come available.

57:ABS: EMMC/National Preparedness

Responce Team Update: Due to terrorist action in New York 23 DS3's leased from TCG are down as well as 2 international DS3's. PCS, LTD and LDD experiencing congestion on their trunks. 1/2

58:ABS: 2/2 LDD network reporting 2,900,000 blocked calls to present. Updates to follow as co

me available.

Restoral X4229941. PROB: Web OE - App errors in Short

and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

59:ABS: EMMC/National Preparedness Responce Team UPDATE: Due to the New York, NY terrorist act 23 DS3's leased from TCG are down as well as 2 International DS3's. 4,000,000 calls blocked as of 1400 CDT. Updates to follow as available.

Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS

: Problem has been

corrected. Currently working on restoring lost

data. NXTUPD: 18:19 9/11/2001...Peasley/em

Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients a

re unable to pull reports for their customer reps. STATUS: Problem has been

corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Re

l.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients ar

e unable to pull reports for their customer reps. STATUS: Problem has bee

n corrected. All ce

nters on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM

60:ABS:

61:ABS: EMMC UPDATE: NEW YORK, NY (25) DS3'S DOWN DUE TO WORLD TRADE CENTER DESTRUCTION. ALL DS3'S RIDE ON OFF-NET CARRIER (AT&T LOCAL NTWK NYC). SPRINT TCC LOOKING INTO OPTIONS FOR RESTORING TFC. TEAMS TKT# 2041241. NEWS

HOLDING 306 TKTS

61:.

62:ABS: EMMC/INITIAL..MULTIPLE (16) DS3 OUTAGE IN NEW YORK. SPRINT HAS (16) DS3'S DWN IN NEW YORK DUE TO A FIRE IN THE VERIZON C/O. THE FIRE IS RELATED THE THE DISASTER IN MANHATTAN. OUTAGE OCCURED AT 2004 EDT. SEE TEAMS TKT 2041302