9/11 Pager Messages
2001-09-11
11:46:26
Arch
[0282243]
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ALPHA
|VOICE-P1 NOTICE #4244044 |No calls able to go through to EMEA due to high load on national and international circuits. Voiceservices investigating. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |
2001-09-11
11:46:28
Arch
[0282243]
A
ALPHA
202
2001-09-11
13:27:00
Arch
[0282243]
A
ALPHA
|VOICE-P1 UPDATE #4244044 |Calls to EMEA intermittent due to high load on national and international circuits. Voiceservices continuing to inve
2001-09-11
13:27:01
Arch
[0282243]
A
ALPHA
stigate. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |205
2001-09-11
14:23:52
Arch
[0282243]
A
ALPHA
|VOICE-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network and IP phone availability. SJ LAN support investigating issues with Co
2001-09-11
14:23:53
Arch
[0282243]
A
ALPHA
de Red filters. OUTAGE START: 11 Sep -1/2
2001-09-11
14:23:55
Arch
[0282243]
A
ALPHA
11:05 PT NO ETU. Ops 408.527.0007 |265 -2/2
2001-09-11
14:31:07
Arch
[0282243]
A
ALPHA
|P1 NOTICE #4244617 |CCEWP unavailable on ladybird im
2001-09-11
14:31:08
Arch
[0282243]
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ALPHA
pacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |169
2001-09-11
14:32:05
Arch
[0282243]
A
ALPHA
|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. Voice Services investigating. Next update at 16:00 PT. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4
2001-09-11
14:32:07
Arch
[0282243]
A
ALPHA
08.527.0007 |233
2001-09-11
14:40:23
Arch
[0282243]
A
ALPHA
|VOICE-P1 UPDATE #42
2001-09-11
14:40:25
Arch
[0282243]
A
ALPHA
44564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
15:11:20
Arch
[0282243]
A
ALPHA
|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support r
2001-09-11
15:11:21
Arch
[0282243]
A
ALPHA
estarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205
2001-09-11
15:16:59
Arch
[0282243]
A
ALPHA
|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ET
2001-09-11
15:17:01
Arch
[0282243]
A
ALPHA
U: 11 Sep 13:30 PT Ops 408.527.0007 |224
2001-09-11
15:34:53
Arch
[0282243]
A
ALPHA
|VOICE-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 P
2001-09-11
15:34:55
Arch
[0282243]
A
ALPHA
T END: 11 Sep 12:30 PT Ops 408.527.0007 |231
2001-09-11
15:42:04
Arch
[0282243]
A
ALPHA
|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220
2001-09-11
15:45:15
Arch
[0282243]
A
ALPHA
|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT
2001-09-11
15:45:17
Arch
[0282243]
A
ALPHA
NO ETU. Ops 408.527.0007 |205
2001-09-11
15:58:19
Arch
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A
ALPHA
|VOICE-P
2001-09-11
15:58:21
Arch
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ALPHA
1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2
2001-09-11
15:58:23
Arch
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ALPHA
527.0007 |242 -2/2
2001-09-11
16:17:13
Arch
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ALPHA
|VOICE-P1 CLOSE PENDING #4245013 |SJ Site
2001-09-11
16:17:15
Arch
[0282243]
A
ALPHA
4 Phase B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2
2001-09-11
16:17:17
Arch
[0282243]
A
ALPHA
13:10 PT Ops 408.527.0007 |258 -2/2
2001-09-11
17:13:09
Arch
[0282243]
A
ALPHA
|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208
2001-09-11
18:42:15
Arch
[0282243]
A
ALPHA
|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and in
2001-09-11
18:42:16
Arch
[0282243]
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ALPHA
ternational circuits. MCI and Sprint expect phone lines to become stable by tomorrow afternoon. Voice Services support monitoring -1/2
2001-09-11
18:42:18
Arch
[0282243]
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ALPHA
OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2
2001-09-11
18:47:39
Arch
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ALPHA
|P1 U
2001-09-11
18:47:41
Arch
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ALPHA
PDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220
2001-09-11
20:20:12
Arch
[0282243]
A
ALPHA
|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230
2001-09-11
21:34:42
Arch
[0282243]
A
ALPHA
|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229
2001-09-11
22:19:26
Arch
[0282243]
A
ALPHA
|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
23:33:45
Arch
[0282243]
A
ALPHA
|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218