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90% mobile to mobile call processing for Greenville SC customers not being completed. No ETC je

A Sev1 Ticket number ISHD 0001377833 has been submitted for Configuration.

A Sev1 Ticket number ISHD 0001378443 has been submitted for Predictive Dialer.

ISHD1378443 - PredictiveDialer - SITMAN PAGE-Dialer Analysts unable to build todays campaigns. Davox dialer download completed at 5:50am cdt. Dialer A,B

A Sev1 Ticket number ISHD 0001378436 h

as been submitted for SpeedPay.

TEAM-ISHD 1378435-Genesys Internet Suite-Sitman bridge pin 990099. All users not receiving screen pops. App Adm and AD engaged. Sitman Judy Hultquist 9133073475

e-mail Management Degraded: Advocates are not receiving screen pops in Genesys e-Mail

Management System. ETC 10:30 AM CDT. JL

Call Processing Degraded: Customers in the New York City and Washington DC area may experience proble

ms making and receiving calls. This is due to a overload of calls. No ETC. dk

ISHD1378443 - PredictiveDialer - All Clear - SITMAN PAGE-Dialer Analysts able to pull todays campaigns at 7:16am cdt. 1.800.808.1058 options 2,1,1

ISHD 1378925 Sev2 BOL-Witness Users are unable to access application LC/CCHD

A Sev1 Ticket number ISHD 0001378945 has been submitted for T1 Line.

A Sev1 Ticket number ISHD 0001378967 has been submitted for Precedent 2000 (P2K).

A Sev1 Ticket number ISHD 0001379195 has been submitted for Configuration.

A Sev1 Ticket number ISHD 0001379200 has been submitted for Other.

SpeedPay All Clear: Customers payments are now posting to their accounts without delays. All Speedpay files are now current. Root Cause under investigation. dk

A Sev1 Ticket number ISHD 0001379361 has been submitted for 2500 series router.

A Sev1 Ticket number ISHD 0001379480 has been submitted for 7500 series router.

A Sev1 Ticket number ISHD 0001378445 has been submitted for Genesys Internet Suite.

A Sev1 Ticket number ISHD 0001378574 has been submitted for Other.

A Sev1 Ticket number ISHD 0001379670 has been submitted for Other.

ISHD 1379675 Sev2 RIO-TCS TL`s are unable to access MECH_ETR.... CW/CCHD

A Sev1 Ticket number ISHD 0001379481 has been submitted for IMPACT (MapServer).

Call Processing Degraded update: The message waiting indicator function has been turned off from the Nortel and Motorola switches to help free up capacity so more calls can be made and received by PCS

BPO Duty Manager(on Call) - Please join bridge 816-650-0605 pin 770077. Re: Ticket # 1379481 Thank you Ryan Dettmer Sitman

Impact Degraded: Advocates at multiple contact centers are experiencing lockups and slowdowns in IMPACT. dk

A Sev1 Ticket number ISHD 0001379958 has been submitted for File/Print Server.

Impact All Clear: Advocates at multiple contact centers are able to access IMPACT via Velocity and Premiere. Root cause under investigation. dk

ISHD1379481 - IMPACT - All Clear - SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while

A Sev1 Ticket number ISHD 0001380112 has been submitted for T1 Line.

A Sev1 Ticket number ISHD 0001380170 has been submitted for SpeedPay.

Speedpay Degraded: Customers may experience a delay in their payments posting to their accounts. The last Speedpay lockbox file processed by Convergys was at 12:07 PM today. No ETC. dk

A Sev1 Ticket number ISHD 0001380240 has been submitted for SpeedPay.

Speedpay Outage. Due to the crises in NY and DC, Speedpay is unavailable to all users at this time. No ETC. DK/RS

ISHD1380170 - SpeedPay - SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. - 428

Speedpay Outage Update: All advocates and customers continue to be unable to process payments via Speedpay. Customers attempting to process payments will receive a message to try again later. Moving

A Sev1 Ticket number ISHD 0001380617 has been submitted for Genesys Internet Suite.

A Sev1 Ticket number ISHD 0001376723 has been submitted for Information Access.

CTI Genesys Degraded: eCare advocates at the Nashville and Fort Worth contact centers are experiencing lockups and are unable to receive customer email inquiries. Approx 90 advocates affected. No etc

SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. ECT 6:00AM CDT 6/12/2001.

Genesys Outage Update: eCare advocates at Nashville and Fort Worth continue to be unable to log into the application to process customer emails inquiries - 28,000 emails have to be resubmitted before

Please join SitMan Bridge 816-650-0605 PIN 220022. CTI AD would like Nashville users to also join the bridge. Thanks Mike Bruns 816-965-1559.

A Sev1 Ticket number ISHD 0001380870 has been submitted for Genesys Internet Suite.

ISHD 1380870-Genesys Internet Suite-Sitman bridge 816-650-0605 PIN 220022. All users not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559