9/11 Pager Messages
2001-09-11
09:07:48
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Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:20
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PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:16
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Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced
2001-09-11
10:07:17
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to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:49
Arch
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800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:05
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Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07
2001-09-11
13:21:07
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:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:14
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Initial X4229941 12:30 09/11/200
2001-09-11
13:36:16
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1. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:50
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3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:31
Arch
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Update 4232857. PROB: IEX Tim
2001-09-11
13:40:33
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e stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:11
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he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:14
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Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corre
2001-09-11
15:38:16
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cted. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:51
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Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients a
2001-09-11
17:10:53
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re unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:23
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corrected. Currently working on restoring lost data. NXTUP
2001-09-11
17:11:24
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D: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:11
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Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:20
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Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: To
2001-09-11
18:03:22
Arch
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talview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:54
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corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:33
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Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are u
2001-09-11
19:49:35
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nable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:05
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n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM