9/11 Pager Messages

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|NETWORK-P1 NOTICE #4243506 |Mexicocity-gw is down impacting mexico city feild sales office call managers. Minimum business impact due to time of day. Support is investigating. OUTAGE START: 11 Sep 03:14 PT NO ETU. Ops 408-527-0007 |232

|NETWORK-P1 UPDATE #4243506 |Mexicocity-gw is down impacting FSO call managers. No impact due to time of day. Support investigating power outage. Next update at 05:30 PT. OUTAGE START: 11 Sep 03:14 PT NO ETU. Ops 408-527-0007 |226

|NETWORK-P1 CLOSE PENDING #4243506 |Mexicocity-gw and FSO call managers are up. No impact due to time of day. Service was restored once power came up. OUTAGE START: 11 Sep 03:14 PT END: 11 Sep 04:25 PT Ops 408-527-0007 |219

|CCO-P1 NOTICE #4243775 |sendmail down on cco-sj-1. Minimal impact due to load balancing on cco-sj-2 and -3. Support investigating. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 408.527.0007 |187

|ERP-P1 NOTICE #4243807 |SJPROD down. ERP production db unable to accept new connections and impacting access to Status Agent

. Support escalation in progress. OUTAGE START: 11 Sep 6:33 PT NO ETU. Ops 408.527.0007 |213

|ERP-P1 UPDATE/CLOSE PENDING #4243807 |SJPROD db instance on host high was hung and is now up. ERP production db is

now able to accept new connections. Status Agent is also available. ERP_dba's restarted instance to restore service. -1/2

OUTAGE START: 11 Sep 6:33 PT END: 11 Sep 7:00 PT Ops 408.527.0007 |299 -2/2

|CCO-P1 UPDATE #4243775 |cco-sj-1 not res

ponding. Support removing host from service to allow apps availibility on cco-sj-2 and -3. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 408.527.0007 |187

blittlet|cdc arch/infr mtg: dial in nbr for today, 9/11, has changed. pls call 866-902-7863, id #953304. thx,

beth x75577

mimatthe|I have that meeting with Brad Boston. Will not be able to attend todays 8:00 meeting. Mike

|CCO-P1 CLOSE PENDING #4243775 |cco-sj-1 has been bro

ught back in to service. Support continues to investigate cause of outage. OUTAGE START: 11 Sep 06:19 PT END: 11 Sep 08:00 PT Ops 408.527.0007 |196

|VOICE-P1 NOTICE #4244044 |No calls able to go through to EMEA due to high lo

ad on national and international circuits. Voiceservices investigating. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |202

"Keith Koo"|The Sr Staff mtg for today has been cancelled |Team, Due to today's events. Lance's Sr Staff meeting has been cancelled.|132

|POWER STATUS : No stage alerts at this time ||46

"Burleigh, Pat"|POSTPONED: Lance Perry's Manager Off-Site - Wednesday, September 12 | |86

|VOICE-P1 UPDATE #4244044 |Calls to EMEA intermittent due to high load on national and international circuits. Voiceservices continuing to investigate. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |205

keryan|Krista's staff meet

ing has been cancelled and rescheduled for next week 9/18 @ 3 PT

|NETWORK-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network availability. SJ LAN support investigating issues with Code Red filters

being removed. OUTAGE START: 11 Sep -1/2

11:05 PT NO ETU. Ops 408.527.0007 |268 -2/2

|VOICE-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network and IP phone availability. SJ LAN support investigating issues with Code Red filters. OUTAGE START: 11 Sep -1/2

11:05 PT NO ETU. Ops 408.527.0007 |265 -2/2

|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11

:21 PT NO ETU. Ops 408.527.0007 |169

|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. Voice Services investigating. Next update at 16:00 PT. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 408.527.0007 |233

|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN supp

ort working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |217

|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |215

"Samantha Ha"|URGENT! Regarding Today's E

vent | |48

hshu|I am still in the office and working on sjc-i2prod server issue. I might need to open P1 case if canno

t resolved in short time frame.

"Burleigh, Pat"|URGENT! Regarding Today's Event | |50

"Burleigh, Pat"|American Red Cross - Blood Donation Info | |59

|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205

"Perry, Lance"|today's events, Cisco communique | |50

|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11

Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |224

|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT

Ops 408.527.0007 |226

pburleig|I am leaving office, but within 1 hour will be fully available via pager, e-mail, or phone mail. thx. Pat

|NETWORK-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |233

|VOICE-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |231

|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220

|NETWORK-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |207

|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |205

hshu|server OS is corrupted and am working on it now.

|VOICE-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2

527.0007 |242 -2/2

|NETWORK-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2

527.0007 |244 -2/2

|NETWORK-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2

13:10 PT Ops 408.527.0007 |260 -2/2

|VOICE-P1 CLOSE PENDING #4245013 |SJ Site 4 Pha

se B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2

13:10 PT Ops 408.527.0007 |258 -2/2

|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting ac

cess to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208

|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. MCI and Sprint expect phone lines to become stable by tomorrow afternoon. Voice Services support monitoring -1/2

OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2

|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220

|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support investigating. OUTAGE

START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230

djaramil|my aim is doj875 - i tried sending you a note, but you're not available.

|P1 UPDATE/CLOSE PENDIN

G #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229

|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215

|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218