9/11 Pager Messages

(23)36:ABS: Tkt:5002505, Sev:2, TIQ:140min, Sname:XXX, CIS Id:13113925, Contact:GEOFF LADD @ 2172437583 Note:SL-GW31-CHI, SERIAL8/5/12:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST...TERRENCE/PMC/RESTON.

(24)37:ABS: Tkt:5002530, Sev:2, TIQ:143min, Sname:XXX, CIS Id:13112213, Contact:JERRY BUCCI @ 9737364784 Note:SL-GW15-PEN.,SERIAL8/1/0/3:0 IS DOWN, LINE PROTOCOL IS DOWN ,PL369728/ , SEE NOTES STANTTON-PMC

(25)38:ABS: Tkt:5002509, Sev:2, TIQ:133min, Sname:XXX, CIS Id:13078970, Contact:TOM ROBB @ 3176867813 Note:SL-GW13-KC,SERIAL9/0/0/14:0 IS DOWN, LINE PROTOCOL IS DOWN,PL362389/,L EFT VOICEMAIL,STANTTON-PMC

(26)39:ABS: Tkt:5002639, Sev:4, TIQ:131min, Sname:XXX, CIS Id:13077749, Contact:DONAL FAGAN @ 8149460451 Note:SL-GW33-PEN, SERIAL4/0:4 IS UP, LINE PROTOCOL IS UP...CKT HAS BEEN BOUNCING...WILL PARK AND MONITOR...TERRENCE/PMC/RESTON.

(27)40:ABS: Tkt:4906744, Sev:2, TIQ:131min, Sname:XXX, CIS Id:13085986, Contact:ERIC MALZAHN @ 2483532700 Note:SL-GW13-KC,SERIAL4/1/0/21:0 IS DOWN, LINE PROTOCOL IS DOWN,PL353464/,C USTOMER IS UNAVAIL,STANTTON-PMC

(28)41:ABS: Tkt:5002076, Sev:4, TIQ:137min, Sname:XXX, CIS Id:13082224, Contact:MICHAEL MCGREEVY @ 5408681761 Note:SL-GW7-DC, SERIAL4/1 IS UP, LINE PROTOCOL IS UP, MONITOR CKT FOR BOUNCING...DALESTER/PMC ***** CNT MIKE/(540)

868-0761 *****

(29)42:ABS: Tkt:4999959, Sev:4, TIQ:139min, Sname:XXX, CIS Id:13098661, Contact:OLIVER BANTA @ 4024388322 Note:SL-GW7-CHE, SERIAL6/1/0/17:0 IS UP, LINE PROTOCOL IS UP BUT HAS BEEN BOUNCING. IT HAS ACCRUED PHYSICL ERRORS SINCE LAST INT CLEARING.

(30)43:ABS: Tkt:5002608, Sev:4, TIQ:141min, Sname:XXX, CIS Id:13077749, Contact:DONAL FAGAN @ 8149460451 Note:SL-GW33-PEN,SERIAL4/0:4 IS UP, LINE PROTOCOL IS UP,MONITOR FOR BOUNCIN G 1 HOUR....... JEDWARDS/PMC

(31)44:ABS: Tkt:5002626, Sev:2, TIQ:142min, Sname:XXXX, CIS Id:13096525, Contact:CRAIG WINOGRAD @ 5614879692 Note:SL-GW14-ATL,SERIAL5/1/0/3:0 IS DOWN, LINE PROTOCOL IS DOWN, RNA....... ........CJONES/PMC

(32)45:ABS: Tkt:4969643, Sev:3, TIQ:127min, Sname:ISOT, CIS Id:13088439, Contact:YU/NE1 @ 2546813881 Note:CUST IS HAQVING PROBLEMS W/BGP/CUST NEEDS TECH TO LOOK AT FILTERS TO S EE IF ADVERTISMENT ARE RESTRICTED/NO TESTING/PHYSCIAL LAYER IS FINE/BE

(1)46:ABS: Tkt:5002694, Sev:4, TIQ:141min, Sname:XXX, CIS Id:13107455, Contact:STEPHEN GRIFFITHS @ 3052943565 Note:SL-GW16-ATL, SERIAL6/1/0/6:0 IS UP, LINE PROTOCOL IS UP (LOOPED)... PLEASE REMOVE LOOP. TERRENCE/PMC/RESTON.

(2)47:ABS: Tkt:5002839, Sev:4, TIQ:125min, Sname:XXX, CIS Id:13077658, Contact:TECH @ 3032925309 Note:SL-GW5-CHE,SERIAL8/0/0/12:0 IS UP, LINE PROTOCOL IS UP BUT BOUNCING HE AVILY, LEFT VM......... JEDWARDS/PMC

(3)48:ABS: Tkt:5002848, Sev:2, TIQ:123min, Sname:XXX, CIS Id:13108906, Contact:MICHAEL MORSE @ 7275079776 Note:SL-GW18-ATL,SERIAL6/1/0/10:0 IS DOWN, LINE PROTOCOL IS DOWN,PL362251 CUST NOT AVAILABLE......... JEDWARDS/PMC

(4)49:ABS: Tkt:5002852, Sev:2, TIQ:123min, Sname:XXX, CIS Id:13113527, Contact:CHIP WHITESIDE @ 9419211800 Note:SL-GW8-ATL,SERIAL1/0/0:22 IS DOWN, LINE PROTOCOL IS DOWN,_LEFT VM..... .....CJONES/PMC

(5)50:ABS: Tkt:5002866, Sev:2, TIQ:123min, Sname:XXX, CIS Id:13114487, Contact:JESSE HINDS @ 7279438494 Note:SL-GW8-ATL,SERIAL3/0/0:1 IS DOWN, LINE PROTOCOL IS DOWN,PL372610 CUST NOT AVAILABLE......... JEDWARDS/PMC

(6)51:ABS: Tkt:5002622, Sev:4, TIQ:126min, Sname:XXXX, CIS Id:13093137, Contact:CLETA @ 6184661659 Note:SL-GW21-FW, SERIAL5/0/0/22:0 IS DOWN, LINE PROTOCOL IS DOWN...UNABLE T O REACH CUST...TERRENCE/PMC/RESTON.

(7)52:ABS: Tkt:5002655, Sev:4, TIQ:131min, Sname:XXX, CIS Id:13099657, Contact:DAN HUFFNAL @ 7043911200 Note:SL-GW20-ATL,SERIAL1/0/0/23:0 IS UP, LINE PROTOCOL IS UP,MONITOR FOR BO UNCING 1 HOUR...... JEDWARDS/PMC

(8)53:ABS: Tkt:5002831, Sev:3, TIQ:131min, Sname:XXXX, CIS Id:13105990, Contact:DAVID SCHINDLER @ 4196636342 Note:SL-GW2-ROA,SERIAL6/0:2 IS UP, LINE PROTOCOL IS DOWN,PL349915 CUST NOT AVAILABLE....... JEDWARDS/PMC

(9)54:ABS: Tkt:5002847, Sev:3, TIQ:131min, Sname:XXX, CIS Id:13083165, Contact:JEFF NECKER @ 2483514444 Note:SL-GW7-CHI,SERIAL6/0:19 IS UP, LINE PROTOCOL IS DOWN,PL279140 LEFT VM........ JEDWARDS/PMC

(10)55:ABS: Tkt:5002861, Sev:3, TIQ:141min, Sname:XXX, CIS Id:13065095, Contact:RAHUL DHESI @ 4089469661 Note:SL-GW2-ANA,SERIAL1/1 BUT HAS 13 INTERFACE RESTS IN PAST 21 HOURS...... .....LEFT VM.....CLE COU....CJONES/PMC

(11)56:ABS: Tkt:5002894, Sev:2, TIQ:135min, Sname:XXX, CIS Id:13072501, Contact:SAVVIS NCC @ 8886386771 Note:SL-GW3-KC,HSSI11/0 IS DOWN, LINE PROTOCOL IS DOWN,FMS SHOWS DISCO READ Y, CUST NOT AVAILABLE....... JEDWARDS/PMC

(12)57:ABS: Tkt:5002925, Sev:2, TIQ:137min, Sname:XXX, CIS Id:13098836, Contact:STEPHANIE IMPLAZZA @ 2128136000 Note:SL-GW28-PEN, SERIAL6/1/0/9:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST...TERRENCE/PMC/RESTON.

(13)58:ABS: Tkt:4997264, Sev:3, TIQ:131min, Sname:XXX, CIS Id:13104133, Contact:MATT ADAMS @ 5013710961 Note:CKT HAVING INTERMITTENT BOUNCING SOME TIME NOW, CUST WOULD LIKE TEC H TO GIVE HIM A CALL TO REVIEW/NO ALARMS/NO REC CHGS/NO XDMRC

(14)59:ABS: Tkt:5002424, Sev:4, TIQ:129min, Sname:XXX, CIS Id:13096138, Contact:JOHN O'KEEFE @ 9134926900 Note:SL-GW24-FW,SERIAL5/0/0/28:0 U/U BUT HAS MULTIPLE TICKETS OPENED IN A WEEK,NO VM SETUP FOR CONTACT......CJONES/PMC

(15)60:ABS: Tkt:5002549, Sev:4, TIQ:126min, Sname:XXX, CIS Id:13107744, Contact:LORRAINE SILVA @ 3058582400 Note:SL-GW20-ATL#,SERIAL5/1/0/9:0 IS UP, LINE PROTOCOL IS UP, PL356287/,STA TE = LINKBOUNCE,STANTTON-PMC

(16)61:ABS: Tkt:5001220, Sev:3, TIQ:129min, Sname:XXX, CIS Id:13099773, Contact:MIKE RERICK/CUST @ 7014766912 Note:SL-GW31-CHI,SERIAL8/1/5:0. LINK BOUNCING. CKT IS UP/UP. UNABLE TO REAC H CUST ATT. TKT SENT TO NOC (TS/PMC).

(17)62:ABS: Tkt:5002561, Sev:2, TIQ:124min, Sname:XXX, CIS Id:13105497, Contact:MIKE SCHLOSSER @ 3608342345 Note:SL-GW13-SEA, SERIAL5/0/0/26:0 IS DOWN, LINE PROTOCOL IS DOWN, PL353902 UNABLE TO REACH CUST - NO V/M - SGREGORY/PMC

(18)63:ABS: Tkt:4812785, Sev:4, TIQ:130min, Sname:GTSI, CIS Id:13090665, Contact:DENNIS DUFFORD @ 8132733000 Note:SL-GW17-ATL, SERIAL6/0/1/21:0, SERIAL6/0/1/20:0, SERIAL6/0/1/19:0 IS U P, LINE PROTOCOL IS UP...CKT'S BEEN BOUNCI

NG..WILL MONITOR...T

(19)63:ERRENCE/

(20)64:ABS: Tkt:5002954, Sev:4, TIQ:128min, Sname:XXX, CIS Id:13093952, Contact:SHAWN BROWN @ 2173488181 Note:SL-GW15-CHI,SERIAL2/0/0:26 U/U BUT HAS ALOT OF ERRORS IN 1 DAY,UNABLE TO LEAVE VM.......CJONES/PMC

(21)65:ABS: Tkt:5003071, Sev:4, TIQ:125min, Sname:XXX, CIS Id:13086583, Contact:PHILLIP BUSH @ 9999498277 Note:SL-GW9-FW,SERIAL4/6 IS UP, LINE PROTOCOL IS UP BUT BOUNCING HEAVILY CUSTOMER NOT AVAILABLE....... JEDWARDS/PMC

(22)66:ABS: Tkt:5003067, Sev:3, TIQ:124min, Sname:XXX, CIS Id:99999999, Contact:REIGEL, CRAIG @ 9704765601 Note:SL-GW1-CHE,SERIAL5/5 IS UP, LINE PROTOCOL IS DOWN,PL236674 CUST NOT AVAILABLE......... JEDWARDS/PMC

(23)67:ABS: Tkt:5003316, Sev:2, TIQ:132min, Sname:XXX, PL#:376350001, Contact:DON DAY @ 3364467229 Note:CUST REPORT HE CANNOT GET OUT TO THE INET... CUST HAS ROUTER BUILT INT O IT AS A WICK CARD- YELLOW ALARM ON THIS DEVICE

(24)68:ABS: Tkt:5003358, Sev:2, TIQ:135min, Sname:XXX, CIS Id:13106212, Contact:STEPHEN M. ADAIR @ 2122739600 Note:SL-GW11-NYC,SERIAL6/0/0/9:0 IS DOWN/DOWN,HARDWARE IS CYBUS T3.LINK IS DOWN LINE PROTOCOL DOWN LVM FO

R CUST.REF.TO NOC FOR TESTING.

(25)69:ABS: Tkt:4964202, Sev:2, TIQ:122min, Sname:XXX, CIS Id:13111849, Contact:MICHAEL CLAVIN @ 6157733336 Note:CKT DOWN/POW VER/OK TO TEST/NO REC CHGS/RED ALARM/NO XDMRC

(26)70:ABS: Tkt:5003377, Sev:3, TIQ:127min, Sname:XXX, CIS Id:13115260, Contact:BERRY PARKER @ 9729603482 Note:UNABLE TO REACH WEB APPLICATION/NO INTRUS TESTING/DATA/DWES/SMC/4228

(27)71:ABS: Tkt:5001763, Sev:3, TIQ:135min, Sname:XXX, PL#:341104001, Contact:MEL HO/CONT @ 8088642295 Note:SLOW RESPONSE..OCCURING NOW..CUST WILL SEND TRACERT..NO TEST YET.. JOE.SMC@4677

(28)72:ABS: Tkt:5003494, Sev:3, TIQ:121min, Sname:XXX, CIS Id:13102740, Contact:KORY HAAS/CUST @ 3084875757 Note:DNS ISSUE:BROADCASTING WRONG IP ADDRESS/PWR VRFD/NO ALARMS/NO CHANGES/ NO DBU/NO EXT DEMARCS/NON-INTRUSIVE TESTING/HAS WORKED

BEFORE/K

(29)72:FORD/SM

(30)73:ABS: Tkt:5003629, Sev:2, TIQ:136min, Sname:XXX, PL#:360135001, Contact:JOHN MOSS/CUST @ 5016290320 Note:CUST SUSPECT CKT DOWN...THE CUST HAD SURGE IN THIS LOCATION.. CUST ROU TER WAS DESTROYED... CUST IS REPLACING

ROUTER NEEDS TO VERIFY CKT

(31)74:ABS: Tkt:5003436, Sev:2, TIQ:128min, Sname:XXX, CIS Id:13106660, Contact:EUGINA COOKE @ 8027739171 Note:SL-GW11-NYC,SERIAL1/0/0:14 IS UP/DOWN,HARDWA

RE IS CXBUS T1.LINK IS UP LINE PROTOCOL DOWN LVM FOR CUST.REF.TO NOC FOR TESTING.

(32)75:ABS: Tkt:5003799, Sev:2, TIQ:127min, Sname:XXX, PL#:365628001, Contact:SCOTT KEMP @ 8132496871 Note:SL-GW10-ORL,SERIAL5/1/0/13:0 IS UP, LINE PROTOCOL IS DOWN. UNABLE TO REACH CUST ATT. SDH/PMC

(1)76:ABS: Tkt:4950184, Sev:3, TIQ:137min, Sname:XXXX, CIS Id:13106018, Contact:JACOB COZART/CELL @ 4789600078 Note:CUST UNABLE TO REC INCOM EMAIL/PWR VER/CHNG SETTINGS/NO EX DEMARC/DBU/ DATA/NON INTRUSIVE TESTING ONLY/ROTI:NO RECORDED ALARMS OUT

(2)76:STANDING.

(3)77:ABS: Tkt:5003080, Sev:2, TIQ:136min, Sname:KNXA, CIS Id:13106373, Contact:JASON VANKEUREN @ 6109716400 Note:SL-GW19-NYC,SERIAL6/1/0/26:0 IS DOWN/DOWN,HARDWARE IS CYBUS CT3.LINK IS DOWN LINE PROTOCOL DOWN CALLED CUST.NO RESP.REF.TO PL

SC FOR

(4)77:TESTING

(5)78:ABS: Tkt:5003337, Sev:2, TIQ:138min, Sname:XXX, CIS Id:13094598, Contact:DAVID CRAIN @ 2548267101 Note:SL-GW26-FW,SERIAL6/0/0/23:0 IS DOWN/DOWN,HARDWARE IS CYBUS CT3.LINK IS DOWN LINE PROTOCOL DOWN CALLED CUST.NO RESP.REF.TO PLSC FOR TESTI

(6)78:NG.

(8)80:ABS: Tkt:5003753, Sev:2, TIQ:135min

, Sname:XXX, CIS Id:410972950, Contact:DOUG UTLEY @ 8168542187 Note:SL-GW4-FW, SERIAL1/6 IS D/D, HARDWARE IS CXBUS SERIA. CNOT LMV FOR CUS T. INTRUSIVE TESTING...PIIRCE/PMC

(9)81:ABS: Tkt:5003095, Sev:4, TIQ:140min, Sname:XXX, CIS Id:99999999, Contact:NEERAJ, JAIN @ 9998674690 Note:SL-GW1-STK,SERIAL4/0/3:0 IS UP, LINE PROTOCOL

IS UP BUT BOUNCING PL376603, CUSTOMER NOT AVAILABLE...... JEDWARDS/PMC

(10)82:ABS: Tkt:5004059, Sev:2, TIQ:134min, Sname:XXXX, CIS Id:13096623, Contact:CORY HENDRICKSON/VM @ 9529343709 Note:CKT DOWN/POWER VERF/NO CHANGES/NO ALARMS/OK TO TEST/CUST IS ABLE TO AC CESS THE INTERNET/ROTI SHOWING NO ALA

RMS OUTSTANDING

(11)83:ABS: Tkt:4960062, Sev:2, TIQ:139min, Sname:SPLK, CIS Id:13100460, Contact:MIKE SMITH @ 8034364200 Note:CKT DOWN/OK TO TEST/POW VER/NO REC CHGS/NO ALARMS/NO XDMRC..

(12)84:ABS: Tkt:5003741, Sev:3, TIQ:138min, Sname:XXX, CIS Id:454949664, Contact:NATHON KELLEY/CUS @ 6508021288 Note:CKT TAKING_ERRORS//PWR VERIFYD//NO CHANGES///NO ALARMS// NON INTRUSIVE//RONDA SMC4575

(13)85:ABS: Tkt:5003244, Sev:2, TIQ:131min, Sname:XXX, PL#:368864001, Contact:JOHNNY FRANCO @ 9786855600 Note:SL-GW14-PEN,SERIAL8/1/0/7:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST. ATT. SDH/PMC

(14)86:ABS: Tkt:4958307, Sev:2, TIQ:130min, Sname:XXX, CIS Id:442739164, Contact:GARRETT/CELL @ 8058860921 Note:CKT DOWN/CALL IF TESTING IS NEEDED/UNKNOWN ALARMS/PWR V

RFD >>>RODERICKA/IPMSG/4482

(15)87:ABS: Tkt:5004302, Sev:2, TIQ:122min, Sname:XXX, PL#:353345001, Contact:CORY HAAS @ 3127409731 Note:SL-GW13-KC,SERIAL4/1/0/6:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST ATT. SDH/PMC

(16)88:ABS: Tkt:5004459, Sev:2, TIQ:127min, Sname:XXX, CIS Id:13094262, Contact:GARY YOUNG @ 3142311575 Note:SL-GW7-KC, SERIAL5/1/0/10:0 IS DOWN, LINE PROTOCOL IS DOWN LVM FOR CUST....JLH/PMC

(17)89:ABS: Tkt:4768761, Sev:3, TIQ:129min, Sname:XXX, CIS Id:13112763, Contact:PETER RITTER @ 8655775597 Note:SL-GW14-ATL SERIAL4/0/0/26:0 DOWN DOWN

(18)90:ABS: Tkt:4930943, Sev:2, TIQ:130min, Sname:XXX, CIS Id:13091539, Contact:TOM MAYER//CUST @ 8157867804 Note:CKT BOUNCING//OK TEST//NO CHNGS//NO ALARMS//NO DBU//NO EDMARC//PWR VRF D/ROTI STS - NO ALARM

S INDICATED..//LHART.IPMSG.1076

(19)91:ABS: Tkt:4871772, Sev:3, TIQ:13

5min, Sname:XXX, CIS Id:434376830, Contact:MIKE MILLER/CUST @ 7016626465 Note:CUST UNABLE TO ADVERTISE SPECIFIC SEGMENTS/REC'D IP ADDRESS VIA SPRINT AND UNABLE TO TRACE BACK INTO NETWORK/NO TESTING/BBALLEVA/SM

(20)91:C

(21)92:ABS: Tkt:5004441, Sev:3, TIQ:132min, Sname:USFO, CIS Id:13061807, Contact:WONG-THOMAS, BLANCA @ 8038026168 Note:SL-GW4-RLY,SERIAL1

/0/0:8. LINK BOUNCING. CKT IS UP/UP. UNABLE TO REACH CUST ATT. TKT SENT TO NOC (TS/PMC).

(22)93:ABS: Tkt:5004641, Sev:2, TIQ:127min, Sname:XXXX, CIS Id:434611331, Contact:GREG REYNOLDS @ 3195246510 Note:SL-GW33-CHI.SERIAL5/2/9:0 IS DOWN/DOWN,HARDWARE IS CHANNELIZED-T3.LINK IS DOWN LINE PROTOCOL DOWN CUST.OKED TESTING.

(23)94:ABS: Tkt:5004673, Sev:3, TIQ:131min, Sname:XXXX, CIS Id:13092674, Contact:KEVIN LEE/CUST @ 4078418344 Note:SL-GW13-ATL,SERIAL5/0/0/26:0 IS UP/UP AND INCREMENTING ERRORS...CLEARE D COUNTERS...NOT ABLE TO

CONTACT CUSTR ATT...ASJ/PMC

(24)95:ABS: Tkt:5004013, Sev:4, TIQ:123min, Sname:XXX, CIS Id:13101439, Contact:RANDY LEFEVER/CONT @ 3366678956 Note:CUST ASSIST..ADV HE DISCOVERED A SWITCH ON HIS CISCO ROUTER THAT INDIC ATES ROUTER IS RUNNING AT HALF SPEED...CUST IS R

EQUESTING T

(25)95:O HAVE A TE

(26)96:ABS: Tkt:5004583, Sev:2, TIQ:132min, Sname:XXX, CIS Id:436958070, Contact:SUZETTE MORAN/CUST @ 9498380401 Note:CKT BOUNCING/ CALL IF TESTING IS NEEDED.... DWN 11:37:04____DWN 11:40:07

(27)97:ABS: Tkt:5004270, Sev:4, TIQ:130min, Sname:XXXX, CIS Id:13090995, Contact:TROY GOMEZ/CUST @ 5049136504 Note:MONITOR CKT ONLY/DON'T TST INTRU/RON/SMC/4686

(28)98:ABS: Tkt:5002605, Sev:4, TIQ

:123min, Sname:XXX, CIS Id:13108783, Contact:KRIS YOUNG @ 9166088006 Note:SL-GW16-ANA,SERIAL4/0/0/24:0 IS UP, LINE PROTOCOL IS UP BUT BOUNCING PL360057,CUST NOT AVAILABLE....... JEDWARDS/PMC

(29)99:ABS: Tkt:5004354, Sev:3, TIQ:130min, Sname:XXX, CIS Id:13066065, Contact:KAREN HAUTZINGER/CUST @ 8473928325 Note:SL-GW7-KC, SERIAL6/0/0/6:0 IS UP, LINE PROTOCOL IS UP & BOUNCING MONITOR FOR BOUNCING...JLH/PMC

(30)01:ABS: Tkt:5004568, Sev:4, TIQ:130min, Sname:XXX, CIS Id:13115719, Contact:LARRY RICE @ 6789841686 Note:NEED TO KNOW IF CKT IS UP AND RUNNING AND NOT IN TEST MODE /IP ADD 14 4.223.37.178 /NO ALARMS/ ROTI-CKT DOWN/OK TO TEST ...TRINA/SMC/4567

(31)02:ABS: Tkt:5004870, Sev:2, TIQ:134min, Sname:XXXX, CIS Id:13117618, Contact:DAVID PERRY @ 6168774890 Note:SL-GW32-CHI,SERIAL8/5/3:0

IS DOWN/DOWN,HARDWARE IS CHANNELIZED-T3.LINK DOWN PROTOCOL DOWN REF.TO PLSC FOR TESTING.

(32)03:ABS: Tkt:5004954, Sev:2, TIQ:131min, Sname:XXX, CIS Id:13068574, Contact:KURT//CUST @ 3163525505 Note:CKT DWN//NO ALARMS//NO DBU/NO EDMARC//REF 4835526//PWR VRFD//ROTI STS - NO ALARMS INDICATED//OK TEST//LHART.IPMSG.1076

(1)04:ABS: Tkt:4999075, Sev:3, TIQ:131min, Sname:XXX, PL#:375088001, Contact:JOSESH @ 2019479080 Note:CKT BOUNCING/PTP PENSUEKEN TO FT LEE /RECOVER OWN IT/ALRMS UNKN/NO CHA NGSE/DEMARC UNKN/ PWR VER/ NON ITRUSIVE ONLY

(2)05:ABS: Tkt:5004763, Sev:2, TIQ:140min, Sname:XXX, CIS Id:13109904, Contact:DANIEL CHIN/CUST @ 8437701000 Note:UNALBE TO ACCESS THE INTERNET/OK TO TEST/NO CHANGES/PWER VRFD/BBALLEVA SMC

(3)06:ABS: Tkt:5004946, Sev:3, TIQ:134min, Sname:XXX, CIS Id:13106376, Contact:MICHAEL ABBOTT @ 4786286000 Note:SL-GW16-ATL S IN SERIAL6/0/0/5:0. LINK BOUNCING. CKT IS UP/UP. UNABLE TO REACH CUST ATT. TKT SENT TO NOC (TS/PMC).

(4)07:ABS: Tkt:5005130, Sev:2, TIQ:125min, Sname:XXX, CIS Id:13087537, Contact:JERRY SCAGGS @ 3046589033 Note:SL-GW8-DC, SERIAL5/3 IS DOWN, LINE PROTOCOL IS DOWN , C/C, OK TO TEST/ GEORGE/PMC/RESTON.

(5)08:ABS: Tkt:4947597, Sev:3, TIQ:128min, Sname:XXX, CIS Id:99999, Contact:HALLER, MARK @ 2145256686 Note:SL-GW24-ATL,SERIAL5/0/0/3:0 IS UP/UP. CKT BOUNCING, WILL SE

ND TO NOC FOR ANALYSIS. JC/PMC

(6)09:ABS: Tkt:5004985, Sev:2, TIQ:128min, Sname:EDSC, CIS Id:13062634, Contact:GERALD CCON @ 7043324864 Note:SL-GW5-ORL,SERIAL6/0/0/16:0 IS DOWN/DOWN...NOT ABLE

TO CONTACT CUSTOME R ATT...ASJ/PMC

(7)10:ABS: Tkt:5003821, Sev:2, TIQ:128min, Sname:ORA, CIS Id:13066941, Contact:DON WEST/CELLPHONE @ 5123508494 Note:LACK OF BANDWITH ON DS3/7 OR 8 MEGS PER SECOND DOWN TO 3 MEGS OK TO TEST/FMS 19235612/ROTI=NO ALARMS

(8)11:ABS: Tkt:5005049, Sev:2, TIQ:128min, Sname:XXX, CIS Id:13112101, Contact:CHRIS PERSINGER @ 4239752916 Note:SL-GW14-ATL, SERIAL4/0/0/23:0 IS DOWN, LINE PROTOCOL IS DOWN, CAN'T RE ACH CUST, NO V/M LEFT, OK TO TEST

(9)12:ABS: Tkt:5005053, Sev:3, TIQ:132min, Sname:XXX, CIS Id:13112940, Contact:MIDGE DAVIDSON @ 4079334880 Note:SL-GW13-ATL,SERIAL6/0/0/11:0 IS UP/UP. CKT IS LINK BOUNCING. CLEARED C OUNTERS, WILL SEND TO NOC FOR ANALYSIS. JC/PMC

(10)13:ABS: Tkt:4925274, Sev:2, TIQ:188min, Sname:XXX, CIS Id:13105959, Contact:MARTY MOORE @ 8566637200 Note:SL-GW16-RLY, SERIAL5/1/0/22:0 IS DOWN, LINE PROTOCOL IS DOWN, UNABLE T O REACH CUST, NO V/M LEFT, OK TO TEST

(11)14:ABS: Tkt:4960032, Sev:2, TIQ:157min, Sname:XXX, CIS Id:13103416, Contact:DOUG SISLER @ 3013348844 Note:SL-GW18-RLY, SERIAL6/1/0/4:0IS DOWN, LINE PROTOCOL IS DOWN, LEFT V/M. .....DALESTER/PMC

(12)15:ABS: Tkt:4997068, Sev:2, TIQ:139min, Sname:XXX, CIS Id:13114419, Contact:ROGER MCCARTY.CUST @ 9499165030 Note:CKT DOWN...PWR VEF..NO ALARM...NO CHG...OK TO TEST...EX DMAR... __ROTI NO ALARMS OUT STANDING..TIFFANY..SMC.

(13)16:ABS: Tkt:5002895, Sev:2, TIQ:182min, Sname:XXX, CIS Id:999999999, Contact:BRIAN COLE @ 6157717575 Note:SL-GW8-ATL, SERIAL3/0/0:14 IS DOWN, LINE PROTOCOL IS DOWN...CALLED AND LEFT A VMAIL MESSAGE. TERRENCE/PMC/RESTON.

(14)17:ABS: Tkt:5003637, Sev:2, TIQ:185min, Sname:XXX, CIS Id:499378405, Contact:ROY HILLER @ 6152692613 Note:CKT DWN?/CUST STATED THAT HE CAN'T ACCESS THE INTERNET/OK TO TEST.

(15)18:ABS: Tkt:5004439, Sev:2, TIQ:189min, Sname:XXX, CIS Id:13103181, Contact:CHUCK SHEA/CUST @ 8039434444 Note:UABLE TO USE INTERNET//CRT DOWN//PWR VERF//OK TEST//NO ALARMS//NO DBU/ NO CHNGS//UNKN EXT DMARC//DATA APPL//C NOTE FOR ROTI//TANEPHIA

(16)18:/SMC/468

(17)19:ABS: Tkt:5004925, Sev:3, TIQ:181min, Sname:XXX, PL#:328933001, Contact:AMIR LLBEIG @ 7137880458 Note: SL-GW8-FW, SERIAL1/6 IS UP, LINE PROTOCOL IS UP,PLS MONITOR. QW/PMC

(18)20:ABS: Tkt:5005141, Sev:2, TIQ:196min, Sname:XXX, CIS Id:999999999, Contact:KIM, JAY @ 2128356835 Note:SL-GW9-NYC, SERIAL6/0:4 IS DOWN, LINE PROTOCOL IS DOWN, COULDN'T REACH CUST, NO V/M LEFT, OK TO TEST

(19)21:ABS: Tkt:4919709, Sev:2, TIQ:134min, Sname:XXX, CIS Id:13077657, Contact:ROBERT D. DAWSON @ 3047974007 Note:SL-GW10-DC,SERIAL3/3 IS DOWN/DOWN,HARDWARE IS CXBUS SERIAL.LINK IS DOWN LINE PROTOCOL DOWN LVM FOR CUST,REF.TO PLSC FOR T

ESTING.

(20)22:ABS: Tkt:5004719, Sev:2, TIQ:140min, Sname:XXX, P

L#:327079001, Contact:JOHN MALENCHIK @ 7733764700 Note:SL-GW18-CHI,SERIAL6/0/0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST ATT. SDH/PMC

(21)23:ABS: Tkt:5004922, Sev:2, TIQ:140min, Sname:BAE9, PL#:352791001, Contact:MARTY MOORE @ 8566637200 Note: SL-GW16-RLY,SERIAL5/1/0/22:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST ATT. SDH/PMC

(22)24:ABS: Tkt:5005189, Sev:3, TIQ:132min, Sname:XXX, CIS Id:13096748, Contact:DAVID REED @ 9032341828 Note:SL-GW8-FW,SERIAL4/5 IS UP/UP AND INCREMENTING ERRORS...CLEARED COUNTER S AND MONITOR FOR 1/2 HOUR...ASJ/PMC

(23)25:ABS: Tkt:5005261, Sev:2, TIQ:130min, Sname:XXX, CIS Id:13091429, Contact:BOB CUCCIARI @ 2123585407 Note:SL-GW20-NYC, SERIAL4/1/0/20:0 IS DOWN, LINE PROTOCOL IS DOWN, CAN'T RE ACH CUST, NO V/M LEFT, OK T

O TEST

(24)26:ABS: Tkt:5005281, Sev:

2, TIQ:135min, Sname:XXX, PL#:369995001, Contact:NICHOLAS WILLIAMS @ 5042191550 Note: SL-GW27-FW,SERIAL6/1/0/21:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST ATT. SDH/PMC

(25)27:ABS: Tkt:5005192, Sev:3, TIQ:121min, Sname:XXX, CIS Id:99999, Contact:GAHAN, MATT @ 6023028939 Note:SL-GW2-KC,SERIAL11/0:6 IS UP/UP. CKT IS LINK BOUNCING. CLEARED COUNTER S, WILL MONITOR FOR 30MIN. JC/PMC

(26)28:ABS: Tkt:5005329, Sev:2, TIQ:121min, Sname:XXX, CIS Id:999999999, Contact:MICHAEL FERRO @ 3127047700 Note:SL-GW22-CHI, SERIAL7/5/1:0 IS DOWN, LINE PROTOCOL IS DOWN, CUST NOT AVAILABLE....DALESTER/PMC

(27)29:ABS: Tkt:5005263, Sev:3, TIQ:136min, Sname:XXX, CIS Id:13100548, Contact:CHRIS CARUSO @ 2814546317 Note:SL-GW6-FW,SERIAL1/3. LINK BOUNCING. CKT IS UP/UP. UNABLE TO REACH CUST ATT. TKT SENT TO NOC (TS/PMC).

(28)30:ABS: Tkt:5005312, Sev:4, TIQ:138min, Sname:XXX, CIS Id:999999999, Contact:TIM MOORE @ 5023946170 Note:SL-GW33-CHI, SERIAL5/0/14:0 IS UP, LINE PROTOCOL IS DOWN, CKT IS BOUNCING, CUST NOT AVAILABLE....DALESTER/PMC

(29)31:ABS: Tkt:5003985, Sev:3, TIQ:137min, Sname:XXX, CIS Id:13097293, Contact:MIN HWANG/CUST @ 6093450500 Note:SLOW RESPONSE/ORIG IP ADDRESS 144.232.8.93/TERM IP 151.164.72.234/ CURRENT RESPONSE 800-1500//NORMAL RES UNDER 100

///NON-INTRUSIVE

(30)32:ABS: Tkt:5005396, Sev:2, TIQ:138min, Sname:XXX, CIS Id:13099734, Contact:DAVE WIMBERLY @ 4078437860 Note:SL-GW16-ATL, SERIAL6/1/1/8:0 IS UP, LINE PROTOCOL IS DOWN, C/C, NO V/M LEFT, OK TO TEST

(31)33:ABS: Tkt:5005461, Sev:2, TIQ:138min, Sname:XXX, CIS Id:13088772, Contact:JACK REED @ 3037027258 Note:SL-GW5-CHE,SERIAL8/1/0/23:0 I

S DOWN/DOWN. CKT IS LINK BOUNCING. SENDIN G TO PLSC FOR ANALYSIS. CUST. NOT AVAIL. JC/PMC

(32)34:ABS: Tkt:5005504, Sev:2, TIQ:139min, Sname:XXX, CIS Id:999999999, Contact: ROSE, MARK @ 2129080795 Note:SL-GW1-NYC, SERIAL5/0/0:10 IS DOWN, LINE PROTOCOL IS DOWN, CUST NOT AV AILABLE/OK TO TEST/GEORGE/PMC/RSTN

(1)35:ABS: Tkt:5005507, Sev:2, TIQ:140min, Sname:XXX, CIS Id:13114770, Contact:SAUL BROOK @ 4072974634 Note:SL-GW24-ATL, SERIAL1/1/0/18:0 IS DOWN, LINE PROTOCOL IS DOWN LVM FOR CCON...JLH/PMC