9/11 Pager Messages

(25)Initial 4236478 08:04 09/11/2001. PROB:

Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(26)PD: 10:06 9/11/2001...Dave/BD/EM

(27)Restoral 4236478. PROB: Zephyr Hills

unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(28)800-733-4822*3....Dave/BD/EM

(29)RPM: WEB Order Entry problem. Conf bridge 888-282-5528 or 816-650-0799 #46601. Application error in short form when starting the process to enter an order. Anita

(30)Update NONE. Chicago Receivables office has been closed at 12

:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(31)Initial X4229941 12:30 09/11/2001.

PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(32)3. NXTUPD: 14:30 9/11/200

1...Ryan/jb/em

(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to A

spect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(2)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(3

)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(4)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview l

osing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(5)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Pea

sley/em

(6)Traffic from Sac4 has been rerou

ted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(7)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time dat

a to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(8)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(9)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unab

le to pull reports for their customer reps. STATUS: Problem has bee

(10)n corrected. All centers on the Aspect Rel.6 and 7 switches hav

e been processed resolving @ 18:37cdt....JoeEM