9/11 Pager Messages
2001-09-11
09:08:12
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(26)Initial 42
2001-09-11
09:08:14
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36478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:33
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(27)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:38
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(28)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to proce
2001-09-11
10:07:40
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ss credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:06
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(29)800-733-4822*3..
2001-09-11
10:08:08
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..Dave/BD/EM
2001-09-11
11:51:22
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(30)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
11:51:24
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(31)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
12:35:54
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(32)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMP
2001-09-11
12:35:56
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ACT: Call
2001-09-11
12:35:58
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(1)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
13:36:41
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(2)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and
2001-09-11
13:36:43
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Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:07
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(3)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:31:29
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(4)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC
2001-09-11
14:31:31
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(5)TICKET: UNKNOWN /ESOCC
2001-09-11
15:38:38
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(6)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sale
2001-09-11
15:38:40
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s Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:15:53
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(7)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
19:49:59
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(8)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STAT
2001-09-11
19:50:01
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US: Problem has bee
2001-09-11
19:50:23
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(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM