9/11 Pager Messages

(19)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt

(20)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge

(21)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM

(22)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3.

NXTU

(23)PD: 10:06 9/11/2001...Dave/BD/EM

(24)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills un

able to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(25)PD: 10:06 9/11/2001...Dave/BD/EM

(2

7)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(28)800-733-4822*3....Dave/BD/EM

(29)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was b

ounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(30)800-733-4822*3....Dave/BD/EM

(31)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed

(32)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10

(1)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00

9/11/2001...Brandi/EM

(2)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to se

v2. Peasley/em

(3)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie

(4)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM

(5)Terri/John: Can I get a call-in for 11 AM? Kim 913 762 4477

(6)Restoral X4236083. PROB: Funl

ove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM

(7)Update NONE. Chicago Receivables of

fice has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(8)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls hav

e been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(9)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perfor

m maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(10)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(1

1)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(12)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(13)Update 4232857. PROB: IEX Time stamp issue. IEX feeding

incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(14)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(15)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc

(16)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em

(17)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

(18)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP

: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(20)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Ne

w code moved to production to clear outage. RESTORED

(21)@ 15:05cdt...Peasley/em

(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pro

blem has been

(23)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Pe

asley/em

(24)Traffic from Sac4 has been r

erouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(25)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull repor

ts for their customer reps. STATUS: Problem has been

(26)corrected. All centers on the Aspect Rel.6 are now updating, and we are still wai

ting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(27)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem

has bee

(28)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM