9/11 Pager Messages
2001-09-11
09:07:12
Arch
[0460641]
A
ALPHA
(24)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800
2001-09-11
09:07:14
Arch
[0460641]
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ALPHA
-733-4822*3. NXTU
2001-09-11
09:07:40
Arch
[0460641]
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ALPHA
(25)PD:
2001-09-11
09:07:42
Arch
[0460641]
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ALPHA
10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:36
Arch
[0460641]
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ALPHA
(26)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:08
Arch
[0460641]
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ALPHA
(27)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:43
Arch
[0460641]
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ALPHA
(28)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:35
Arch
[0460641]
A
ALPHA
(29)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order
2001-09-11
13:35:37
Arch
[0460641]
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ALPHA
new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:09
Arch
[0460641]
A
ALPHA
(30)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:46
Arch
[0460641]
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ALPHA
(31)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incor
2001-09-11
13:39:48
Arch
[0460641]
A
ALPHA
rect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:20
Arch
[0460641]
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ALPHA
(32)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:40
Arch
[0460641]
A
ALPHA
(1)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupt
2001-09-11
15:37:42
Arch
[0460641]
A
ALPHA
ed data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:09
Arch
[0460641]
A
ALPHA
(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalvie
2001-09-11
17:10:11
Arch
[0460641]
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ALPHA
w losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:39
Arch
[0460641]
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ALPHA
(3)corrected. Currently working on restoring lost data. NX
2001-09-11
17:10:41
Arch
[0460641]
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ALPHA
TUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:24
Arch
[0460641]
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ALPHA
(4)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:32
Arch
[0460641]
A
ALPHA
(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:04
Arch
[0460641]
A
ALPHA
(6)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:48:52
Arch
[0460641]
A
ALPHA
(7)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:20
Arch
[0460641]
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ALPHA
(8)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM