9/11 Pager Messages

Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access C

CPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

PD: 10:06 9/11/2001...Dave/BD/EM

Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

800-733-4822*3....Dave/BD/EM

Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application erro

rs in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

Update 4232857. PROB: IEX Time stamp issue. IEX feeding

incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

Restoral X4229941. PROB: Web OE - App

errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

corrected. Currently working

on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

Traffic from Sac4 has been re

routed. Sac4 is closed for this evening and will resume operation tommorrow morning.

Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer rep

s. STATUS: Problem has been

corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that

IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to

Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM