9/11 Pager Messages
2001-09-11
06:37:04
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ALPHA
(18)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:44:55
Arch
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ALPHA
(19)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:44:57
Arch
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ALPHA
(20)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:06:27
Arch
[0470730]
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ALPHA
(21)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:06:29
Arch
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ALPHA
(22)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:15:05
Arch
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(23)(1/1) [EA]Tkt 04236585, Sev: 3, Cust: LAROSA,ALEJANDRO, Phone: 7877756833, MailStop: PRHRYB0801, Desc: <<unity; user, manuel, was trying to create a new hierarchy for Super Sport Moto
2001-09-11
09:15:07
Arch
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rcycles; the H1 is 8303346
2001-09-11
09:30:44
Arch
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ALPHA
(24)Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:05:49
Arch
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ALPHA
(25)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to pr
2001-09-11
10:05:51
Arch
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ocess credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:05:53
Arch
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ALPHA
(26)800-733-4822*3....Dave/BD/EM
2001-09-11
10:22:14
Arch
[0470730]
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ALPHA
(27)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:22:16
Arch
[0470730]
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ALPHA
(28)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:53:36
Arch
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ALPHA
(29)Update
2001-09-11
10:53:38
Arch
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4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:21:45
Arch
[0470730]
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ALPHA
(30)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to ad
2001-09-11
11:21:47
Arch
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ALPHA
d new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:35:17
Arch
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ALPHA
(31)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS
2001-09-11
11:35:19
Arch
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ALPHA
: Fix group continues to research problem users are experie
2001-09-11
11:35:21
Arch
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ALPHA
(32)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:56:58
Arch
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ALPHA
(1)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
13:20:09
Arch
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ALPHA
(2)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00
2001-09-11
13:20:11
Arch
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ALPHA
CDT on Wednesday 9/12/01
2001-09-11
13:34:48
Arch
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ALPHA
(3)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance o
2001-09-11
13:34:50
Arch
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n their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:34:52
Arch
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(4)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:34:03
Arch
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(5)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable
2001-09-11
14:34:05
Arch
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to see network architecture information. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:34:06
Arch
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(6)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:52:08
Arch
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ALPHA
(7)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make o
2001-09-11
14:52:10
Arch
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nline payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:37:06
Arch
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ALPHA
(8)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:44:13
Arch
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ALPHA
(9)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED
2001-09-11
16:44:15
Arch
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(10)@ 15:05cdt...Peasley/em