9/11 Pager Messages

(32)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt

(1)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge

(2)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM

(3)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-48

22*3. NXTU

(4)PD: 10:06 9/11/2001...Dave/BD/EM

(5)Initial 4236478 08:04 09/11/2

001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(6)PD: 10:06 9/11/2001...Dave/BD/EM

(7)Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.

(8)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37

CDT Babette/SitMan

(9)800-733-4822*3....Dave/BD/EM

(10)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified re

stored 08:37 CDT Babette/SitMan

(11)800-733-4822*3....Dave/BD/EM

(12)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtai

n confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed

(13)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10

(14)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS:

Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM

(15)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em

(16)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie

(17)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM

(18)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15

cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM

(19)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(20)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2

. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(21)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on the

ir accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(22)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(23)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their acc

ounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(24)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(25)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(26)he changes on Rel. 6 switches and are begin

ning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(27)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc

(28)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em

(29)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

(30)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform

maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(31)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(32)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED

(1)@ 15:05cdt...Peasley/em

(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect swi

tches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(3)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(4)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will re

sume operation tommorrow morning.

(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(6)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IE

X changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(7)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pr

oblem has bee

(8)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM