9/11 Pager Messages
2001-09-11
09:07:18
Arch
[0474171]
C
ALPHA
(4)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*
2001-09-11
09:07:20
Arch
[0474171]
C
ALPHA
3. NXTU
2001-09-11
09:07:42
Arch
[0474171]
C
ALPHA
(5)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:32:50
Arch
[0474171]
C
ALPHA
(6)Ray Leonard <R_L|pages|We are not getting any feeds right now. I will keep you updated. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services,
2001-09-11
09:32:51
Arch
[0474171]
C
ALPHA
L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
10:06:42
Arch
[0474171]
C
ALPHA
(7)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. S
2001-09-11
10:06:44
Arch
[0474171]
C
ALPHA
TATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:08
Arch
[0474171]
C
ALPHA
(8)800-733-4822*3....Dave/BD/EM
2001-09-11
10:17:38
Arch
[0474171]
C
ALPHA
(9)Ray Leonard <R_L|Pages|Still no feeds in IEX. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
12:03:32
Arch
[0474171]
C
ALPHA
(10)Ray Leonard <R_L|PAGE|Still no feeds, sorry. > Raymond L. Leonard > Assis
2001-09-11
12:03:34
Arch
[0474171]
C
ALPHA
tant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
13:20:46
Arch
[0474171]
C
ALPHA
(11)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:43
Arch
[0474171]
C
ALPHA
(12)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application err
2001-09-11
13:35:44
Arch
[0474171]
C
ALPHA
ors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:11
Arch
[0474171]
C
ALPHA
(13)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:54
Arch
[0474171]
C
ALPHA
(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:24
Arch
[0474171]
C
ALPHA
(15)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:49:01
Arch
[0474171]
C
ALPHA
(16)Ray Leonard <R_L|Pages|Just an update. We still have no feeds. > Raymond L. Leonard > Assistant Resource Planner >
2001-09-11
14:49:03
Arch
[0474171]
C
ALPHA
ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
15:37:46
Arch
[0474171]
C
ALPHA
(17)Restoral X4229941. PROB: Web OE -
2001-09-11
15:37:47
Arch
[0474171]
C
ALPHA
App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:15
Arch
[0474171]
C
ALPHA
(18)Update 4232857. PROB: IEX Time stamp issue.
2001-09-11
17:10:17
Arch
[0474171]
C
ALPHA
IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:41
Arch
[0474171]
C
ALPHA
(19)correct
2001-09-11
17:10:43
Arch
[0474171]
C
ALPHA
ed. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:26
Arch
[0474171]
C
ALPHA
(20)Traffic from Sac4 has been rerouted. Sac4 is closed for th
2001-09-11
17:14:28
Arch
[0474171]
C
ALPHA
is evening and will resume operation tommorrow morning.
2001-09-11
18:02:37
Arch
[0474171]
C
ALPHA
(21)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps.
2001-09-11
18:02:39
Arch
[0474171]
C
ALPHA
STATUS: Problem has been
2001-09-11
18:03:07
Arch
[0474171]
C
ALPHA
(22)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001..
2001-09-11
18:03:09
Arch
[0474171]
C
ALPHA
.Brandi/EM
2001-09-11
19:26:35
Arch
[0474171]
C
ALPHA
(23)07-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%
2001-09-11
19:48:55
Arch
[0474171]
C
ALPHA
(24)Restoral 4
2001-09-11
19:48:57
Arch
[0474171]
C
ALPHA
232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:22
Arch
[0474171]
C
ALPHA
(25)n corrected. All centers on the Aspect Rel.6 and 7 switches hav
2001-09-11
19:49:23
Arch
[0474171]
C
ALPHA
e been processed resolving @ 18:37cdt....JoeEM
2001-09-11
21:18:06
Arch
[0474171]
C
ALPHA
(26)08-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%
2001-09-12
00:19:24
Arch
[0474171]
C
ALPHA
(27)09-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.