9/11 Pager Messages
2001-09-11
09:07:37
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(21)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:08
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(22)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:03
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(23)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:36
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(24)800-733-4822*3....Dave/BD/EM
2001-09-11
11:40:43
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(25)Have you talked to Anna today? Tina
2001-09-11
13:20:59
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(26)Update NONE. Chicago Receivables office has
2001-09-11
13:21:01
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been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:03
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(27)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perfo
2001-09-11
13:36:05
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rm maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:43
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(28)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:14
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(29)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull repor
2001-09-11
13:40:16
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ts for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:48
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(30)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:06
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(31)Restoral X4229941. PROB: Web OE - App errors in Short and Long Form
2001-09-11
15:38:08
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s. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:36
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(32)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:09
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(1)correcte
2001-09-11
17:11:11
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d. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:36
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(2)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening
2001-09-11
17:14:38
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and will resume operation tommorrow morning.
2001-09-11
18:02:56
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(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing inc
2001-09-11
18:02:58
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orrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:22
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(4)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX chan
2001-09-11
18:03:24
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ged by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:14
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(5)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data
2001-09-11
19:49:16
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. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:40
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(6)n corrected. All centers
2001-09-11
19:49:42
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on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM