9/11 Pager Messages
2001-09-11
06:37:04
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(27)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:45:03
Arch
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ALPHA
(28)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:45:05
Arch
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(29)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:06:27
Arch
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ALPHA
(30)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:06:37
Arch
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(31)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:08:42
Arch
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(32)Zephyr Hills unable to access CCPS. System timing out.. Please call the Event Management 816-501-6590 to report any impact to y
2001-09-11
09:08:44
Arch
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our center...
2001-09-11
09:30:44
Arch
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(1)Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:05:55
Arch
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ALPHA
(2)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:
2001-09-11
10:05:57
Arch
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37 CDT Babette/SitMan
2001-09-11
10:05:59
Arch
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(3)800-733-4822*3....Dave/BD/EM
2001-09-11
10:22:14
Arch
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ALPHA
(4)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirma
2001-09-11
10:22:15
Arch
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tion. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:22:17
Arch
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ALPHA
(5)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:53:38
Arch
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ALPHA
(6)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:21:45
Arch
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(7)Downgrade 4235458. PROB: UAT Automated provisioning i
2001-09-11
11:21:47
Arch
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s not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:35:23
Arch
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ALPHA
(8)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are exp
2001-09-11
11:35:25
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erie
2001-09-11
11:35:26
Arch
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(9)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:56:58
Arch
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(10)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. M
2001-09-11
11:57:00
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achines have been cleaned....Brandi/EM
2001-09-11
13:20:18
Arch
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(11)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT
2001-09-11
13:20:20
Arch
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ALPHA
on Wednesday 9/12/01
2001-09-11
13:34:48
Arch
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ALPHA
(12)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenan
2001-09-11
13:34:50
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ce on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:34:52
Arch
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(13)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:34:08
Arch
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ALPHA
(14)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get corr
2001-09-11
14:34:10
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ec
2001-09-11
14:34:12
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(15)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:52:18
Arch
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ALPHA
(16)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:37:06
Arch
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ALPHA
(17)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:44:13
Arch
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(18)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED
2001-09-11
16:44:15
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(19)@ 15:05cdt...Peasley/em