9/11 Pager Messages

(1)02-PASS ONE SALES COMPLETE 5 TOTAL 61, (78%). REMOVED TOLL FREE FROM COUNTS. JD

(2

)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(3)PD: 10:06 9/11/2001...Dave/BD/EM

(4)Shawn.McCarrick@|Give me a call when you get a second.

(5)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:

37 CDT Babette/SitMan

(6)800-733-4822*3....Dave/BD/EM

(7)Shawn.McCarrick@|A security update was just sent out by Ray Cowan (anyone not wearing their bad

ge will be escorted out of the building). Please let your folks know.

(8)Shawn.McCarrick@|CGEY is shutting down their Chicago and possibly California centers. Please let me know of any business impact.

(9)Please call Melissa (913) 888-5221 recommend cancellation of proj review tomorrow.

(10)PASS 1 SVC COMPLETE 2, PCS COMPLETE 6, SALES RE-ENTER TO PICK CURRENT CHANGES. TOTAL COMPLETE: 267 (91%). -JD

(11)11:30am Mandatory McCarrick Emerg Conf Call: 8885923492 pin: 4058890,

confirm understood w/ Cy

(12)03-SALES TESTING ON HOLD, DUE TO ALL SALES BEING ROUTED TO LENEXA CALL CENTER. JD

(13)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(14)Initial X4229941

12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(15)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(16)Update 4232857. PROB: IEX Time

stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(17)he changes on Rel. 6 switches and

are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(18)04-PASS 2 PCS 12 ATTEMPTED, 11 COMPLETE. SALES AND SVC WILL COME SHORTLY. J.D.

(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Sc

ott/DAS

(20)05-PASS 1-SERVICE COMPLETE 1, TOTAL 159 (96%), PASS 2-SALES ATTEMPT 6, COMPLETE 1, VERIFICATION 1. PCS ATTEMPTED 14, COMPLETE 13. J.D. 380-5805.

(21)06-PASS 1 SALES COMPLETE 4, TOTAL 65, 83%. J.D.

(22)Pat - the DataMart access (awards) for prod has not been set up. We are working with DSS & DM to complete this item, along with a migration. Dave 816-916-5408

(23)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. C

ausing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(24)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001..

.Peasley/em

(25)Traffic from Sac4 has been r

erouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(26)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Proble

m has been

(27)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(28)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem ha

s bee

(29)n corrected. All centers on the Aspect Rel.6 and 7 switch

es have been processed resolving @ 18:37cdt....JoeEM

(30)07-IZ MIGRATION COMPLETE, ZD MIGRATION FINISHING, NO ISSUES. -JD.

(31)08-PASS 2 SVC COMPLETE 58, TOTAL 89 (54%). J.D.

(32)09-PASS 1 COMPLETE. SALES 65 (83%). SVC 159 (96%), PCS 48 (96%), TOTAL 272 (93%). TICKETS SEV 1-61, SEV 2-63, SEV 3-36. PASS 2 COMPLETE. SALES 10 (12%), SVC 89 (54%), PCS 34 (68%), TOTAL 133 (44%). TICKETS SEV 1-9, SEV 2-14, !1/2 009

(1)09- SEV 3-10. JD. !2/2 009