9/11 Pager Messages
2001-09-11
09:08:05
Arch
[0480215]
B
ALPHA
(22)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills
2001-09-11
09:08:07
Arch
[0480215]
B
ALPHA
unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:27
Arch
[0480215]
B
ALPHA
(23)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:33
Arch
[0480215]
B
ALPHA
(24)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was boun
2001-09-11
10:07:34
Arch
[0480215]
B
ALPHA
ced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:06
Arch
[0480215]
B
ALPHA
(25)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:16
Arch
[0480215]
B
ALPHA
(26)Update NONE. Chicago Receivables office has be
2001-09-11
13:21:18
Arch
[0480215]
B
ALPHA
en closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:23:18
Arch
[0480215]
B
ALPHA
(27)Bob - I tried calling your PCS but all circuits are busy. Don't rush but ple
2001-09-11
13:23:20
Arch
[0480215]
B
ALPHA
ase call me when you get to a phone to discuss how the site is operating today. Thanks, Ralph
2001-09-11
13:36:33
Arch
[0480215]
B
ALPHA
(28)Initial X4229941 12:30
2001-09-11
13:36:35
Arch
[0480215]
B
ALPHA
09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:05
Arch
[0480215]
B
ALPHA
(29)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:56
Arch
[0480215]
B
ALPHA
(30)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their custo
2001-09-11
13:40:57
Arch
[0480215]
B
ALPHA
mer reps. STATUS: Aspect has made t
2001-09-11
13:41:28
Arch
[0480215]
B
ALPHA
(31)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD
2001-09-11
13:41:29
Arch
[0480215]
B
ALPHA
: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:31
Arch
[0480215]
B
ALPHA
(32)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP
2001-09-11
15:38:32
Arch
[0480215]
B
ALPHA
: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:11
Arch
[0480215]
B
ALPHA
(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data.
2001-09-11
17:11:13
Arch
[0480215]
B
ALPHA
Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:36
Arch
[0480215]
B
ALPHA
(2)corrected. Curre
2001-09-11
17:11:38
Arch
[0480215]
B
ALPHA
ntly working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:21
Arch
[0480215]
B
ALPHA
(3)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:43
Arch
[0480215]
B
ALPHA
(4)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorr
2001-09-11
18:03:45
Arch
[0480215]
B
ALPHA
ect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:11
Arch
[0480215]
B
ALPHA
(5)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:50
Arch
[0480215]
B
ALPHA
(6)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect
2001-09-11
19:49:52
Arch
[0480215]
B
ALPHA
time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:16
Arch
[0480215]
B
ALPHA
(7)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM