9/11 Pager Messages

AG ATL Union Credut files are currently unavailable per Prod Support. (SC)

AG ATL Union Credit files

are currenty unavailable per Prod Support. (SC)

redit.)

nmkegw1 MTA configuration loaded

The Fortis Gateway(I/T) building has been evacuated for 4hrs. Business disruption communication will continue. 1of2 (SC)

Helpdesk taking emergency calls only at this time, working on other methods of managing calls. thank you fo

r your patience. 1of2 (SC)

MKE Edify VRU problems resolved per application support.There was a telephony T1 problem. (SC)

Update: WBY Gateway building still evacuated. Will update you when we are allowed to return. (1of2) SC

(2of2) Helpdesk continues to work remotely, customers may leave messages and calls are returned. (SC)

Update: Helpdesk is handling live calls at this time while working remotely. (1of 2)

Update: ETA for returning to the gateway building is between 12:30 & 1pm. Will update when we get the ok to return.(SC

)

FYI: Please encourage users to delay calling the WBY HelpDesk with routine requests so urgent problems can be managed.(SC)

Update: Woodbury Gateway building is opening at 11:45 for essential personnel. Helpdesk will be fully operational shortly.(SC)

MKE Tele-App users eperiencing slow response.

tmketel4 Down

tmketel4 Up

MKE Tele

App server was rebooted around 12:30. Slow response issues have been resolved. (SC)

WBY Helpdesk is now

onsite at the Gateway building & fully operational. No calls in queue. : ) (SC)

Update: Data Center Prod Control, Prod support, Operations a

ll fully staffed & operational. (SC)

Update: KC office is closing at 2pm today. (SC)

FH Teleapp is now available. (SC)

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