9/11 Pager Messages

AG ATL Union Credut files are currently unavailable per Prod Support. (SC)

AG ATL Union Credit files are currenty unavailable per Prod Support. (SC)

The Fortis Gateway(I/T) building has been evacuate

d for 4hrs. Business disruption communication will continue. 1of2 (SC)

Helpdesk taking emergency calls only at this time, working on other methods of managing calls. thank you for your patience. 1of2 (SC)

MKE Edif

y VRU problems resolved per application support.There was a telephony T1 problem. (SC)

(2of2) Helpdesk continues to work remotely, customers may leave messages and calls are returned. (SC)

Update: WBY Gateway building still evacuated. Will update you when we are allowed to return. (1of2) SC

Update: Helpdesk is handling live calls at this time while working remotely. (1

of 2)

Update: ETA for returning to the gateway building is between 12:30 & 1pm. Will update when we get the ok to return.(SC)

FYI: Please encourage users to delay calling the WBY HelpDesk with routine requests so urgent problems can be managed.(

SC)

Update: Woodbury Gateway building is opening at 11:45 for essential personnel. Helpdesk will b

e fully operational shortly.(SC)

MKE Tele-App users eperiencing slow response.

MKE TeleApp server was rebooted around 12:30. Slow response issues have been resolved. (SC)

WBY Helpdesk is now onsite at the Gateway building & fully operational. No calls in queue. : ) (SC)

Update: Data Center Prod Control, Prod support, Operations all fully staffed & operational. (SC)

Update: KC office is closing at 2pm today. (SC)

FH Teleapp is now available. (SC)