9/11 Pager Messages

(5)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Bra

d) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt

(6)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge

(7)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM

(8)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System

timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(9)PD: 10:06 9/11/2001...Dave/BD/EM

(10)Restoral 2650847. PROB: R

EJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.

(11)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(12)800-733-4822*3....Dave/BD/EM

(13)NCC Opening: 9/11 8:00 AM CDT New York, NY 60 Hudson Switch Complex has evacuated because of possible terrorists act on the New York trade center. TEAMS tkt# 2041237

(14)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for cus

tomers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed

(15)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10

(16)NCC Opening: 9/11 8:00 AM CDT New York, NY 60 Hudson Switch Complex has evacuated because of possible terrorists act on the New York trade center. TEAMS tkt# 2041237

(17)NCC Opening: 9/11 8:00 AM CDT New York, NY 60 Hudson Switch Complex has evacuated because of possible terrorists act on the New York trade center. TEAMS tkt# 2041237

(18)NCC Opening: 9/11 8:00 AM CDT New York, NY 60 Hudson Switch Complex has evacuated because of possible terrorists act on the New York trade center. TEAMS tkt# 2041237

(19)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTU

PD: 12:00 9/11/2001...Brandi/EM

(20)NCC Opening: 9/11 8:00 AM CDT New York, NY 60 Hudson Switch Compl

ex has evacuated because of possible terrorists act on the New York trade center. TEAMS tkt# 2041237

(21)Downgrade 423

5458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em

(22)NCC Up 9/11 8:59 AM CDT New York, NY/New York, NY Multiple DS3 outage (23) Site Evacuated due to New York, NY disaster. Network congestion being experienced from all switches. TCC tkt#2041241 pw

(23)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie

(24)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM

(25)Call Karen Norton ASAP Please 913-315-8032

(26)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM

(27)NCC

Up 9/11 The following sites have been evacuated due to Terrorist attacks on New York, NY and Washington, DC . New York, NY 60 Hudson ; Seattle, WA, switch sites and Pittsburgh, PA POP site pw

(28)NCC up 9/11 The following POP sites have been evacuated Columbus, OH Cleveland, OH, Las Vegas, NV and the Washington, DC switch site is evacuated except for 2 people NCC tkt# 2041237 pw

(29)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(30)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(31)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(32)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and

Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc

(1)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em

(2)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

(3)NCC Update 9/11 New York, NY 60 Hudson switch site completely evacuated. DS3 outage count in NY is 25 DS3s down. SMC

=228 BC=3,960,087 NCC tkt# 2041237 pw

(4)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(5)Randy.. at my desk.. Marnie

(6)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED

(7)@ 15:05cdt...Peasley/em

(8)NCC Update 9/11 New York, NY 60 Hudson switch site completely evacuated. DS3 outage count in NY is 25 DS3s down. SMC=268 BC=4,085,125 NCC tkt# 2041237 dlh

(9)Randy.. GIVE me a CALL... Marnie

(10)NCC Update 9/11 New York, NY 60 Hudson switch site completely evacuated. DS3 outage count in NY is 25 DS3s down. SMC=273 BC=4,110,394 NCC tkt# 2041237 dlh

(1

1)NCC Update 9/11 New York, NY 60 Hudson switch site completely evacuated. DS3 outage count in NY is 25 DS3s down. SMC=273 BC=4,110,394 Code Blocked count12,588,332. NCC tkt# 2041237 dlh

(12)NCC Update 9/11 New York, NY 60 Hudson switch site supervisor is doing a walk through att. DS3 outage count in NY is 25 DS3s down. SMC=297 BC=4,129,986 Code Blocked count=29,414,571. NCC tkt# 2041237 dlh

(13)NCC Up 9/11 New York, NY 60 Hudson switch site supervisor walked through. Site is evacuated. Comm AC. is on. Temps 70s and 80s. DS3 outage count in NY is 25 DS3s down. SMC=308 BC=4,150,161 Code Blocked count=38,598,592. NCC tkt# 2041237 dlh

(14)NCC Opening: 9/11 New York, NY Offnet Outage: Verizon Central Office is on fire affecting 16 DS3s att. More info to follow. TCC tkt#2041302 NCC tkt#2041241 dlh

(15)NCC Update: 9/11 New York, NY Verizon Outage now affecting 18 DS3s. Under investigation by Verizon att. More info to follow. TCC tkt#2041302 NCC tkt#2041241 dlh

(16)NCC Up 9/11 New York, NY 60 Hudson switch site supervisor walked through. Site is evacuated. Comm AC is on. Temps 70s and 80s. DS3 outage count in NY is 25 DS3s down. SMC=402 BC=4,204,605 Code Blocked count=39,913,760. NCC tkt# 2041237 dlh

(17)NCC Update: 9/11 New York, NY Verizon Outage affecting 48 DS3s. West St. Central Office is on fire. Verizon working on solutions att. . TCC tkt#2041302 NCC tkt#2041237 dlh