9/11 Pager Messages

(26)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822

*3. NXTU

(27)PD: 10:06 9/11/2001...Dave/BD/EM

(28)92-PLEASE CALL JEFF ASAP, 913-762-4542 OR 816-914-1168.

(29)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process

credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(30)800-733-4822*3....Dave/BD/EM

(31)93-MY DAUGHTER IS SAFE. THANKS FOR THE CALL. -JEFF.

(32)ROC Event Initial SEV 2 PROBLEM: Due to overwhelming traffic to Operator Service. JVL/OPS has been busied out as well as 1 span of every ITTO TG in PHX and LEN. IMPACT: Actions have been performed

(1)in response to excessive traffic to operator services. Call completion time has been delayed. STATUS: We are controlling traffic into the operator services platform. ETR: UNKNOWN TICKET: None /ESOC

(2)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call

(3)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

(5)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to

JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call

(6)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

(7)Due to extremely high call volume the core network is blocking 75% i

n all switches. Local exchange carriers are also blocking calls. Costco call volume is at 18,000 by five minutes. Currently we are

(8)not blocking any calls.

(9)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(10)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(11)Due to extremely high call volume the core network is blocking 75% of calls in all switches to NPA 646,917,703,301,212,202. Costco call volume is at 15,000 by five minutes. Currently we are not

(12)blocking any calls.

(13)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operato

r Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC

(14)TICKET: UNKNOWN /ESOCC

(15)75 % of the calls are still being blocked to NY NPAs. Costco volume is at 13,000 by five minutes. Currently we are not blocking any calls.

(16)Restoral X4229941. PROB: Web OE - App errors in Short and Long Form

s. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(17)Traffic from Sac4 has been rerouted. Sac4 is closed for this evenin

g and will resume operation tommorrow morning.

(18)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS

: Problem has bee

(19)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM

(20)Costco volume is at 27,800 by five minutes. Currently we are blocking 16700 calls. 75 % of the calls are still being blocked to NY NPAs

(21)Costco volume is at 32,700 by five minutes. Of which we currently are blocking 19600 costco calls. 75 % of the calls are still being blocked to NY NPAs