9/11 Pager Messages

(11)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt

(12)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge

(13)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM

(14)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process

credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(15)PD: 10:06 9/11/2001...Dave/BD/EM

(16)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified resto

red 08:37 CDT Babette/SitMan

(17)800-733-4822*3....Dave/BD/EM

(18)ROC Event Initial SEV 2 PROBLEM: Due to overwhelming traffic to Operator Service. JVL/OPS has been busied out as well as 1 span of every ITTO TG in PHX and LEN. IMPACT: Actions have been performed

(19)in response to excessive traffic to operator services. Call completion time has been delayed. STATUS: We are controlling traffic into the operator services platform. ETR: UNKNOWN TICKET: None /ESOC

(20)ROC Event Update SEV 2 PROBLEM:

Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call

(21)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

(22)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstati

ons. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM

(23)FYI...........MD Relay has declared a state of emergency. The center will close at 1130cst and will reopen tomorrow 9/12 at 0530cst.

(24)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1sp

an of every ITTO TG in LEN and PHX. IMPACT: Call

(25)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

(26)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls

have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(27)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(28)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts.

STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(29)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(30)Update 4232857. PROB: IEX Time stamp issue. IEX f

eeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(31)he changes on Rel. 6 switches and are beginning the

process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(32)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC

(1)TICKET: UNKNOWN /ESOCC

(2)Re

storal X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for the

ir customer reps. STATUS: Problem has been

(4)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(5)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Prob

lem has been

(7)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2

001...Brandi/EM

(8)Restoral 4232857. PROB:

IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM